Posh Virtual Receptionists Avis 194

It’s definitely more pricier than I expected and I felt as if I was taking more phone calls than I expected. On a good note, I like the fact that real humans were answering the phone calls rather than an AI bot.

Miranda with customer service/tech support was great! She helped us troubleshoot quickly, efficiently, and was so friendly and nice! She was a pleasure to work with!

Super quick response time! I was able to make changes to our call flow easily. Just detailed it out and Ericka made it happen!

This is a great company that can handle all of your incoming calls! I highly suggest them.

POSH has been absolutely fantastic for our business. During our busy season, our phones ring off the hook. We love knowing that our customers will be taken care of by the great team at POSH for us to follow up with once we have the phones free again. It's been a pleasure working with them.

Overall, our experience with Posh has been great . They collect all contact information for us which makes scheduling in the office way more efficient.

Very professional answering service. We use Posh for all after hour calls & sometimes during normal business hours. All agents are easy to understand, professional & polite. Our callers have never had a bad word to say about our answering service (POSH) most ar not even aware that that have spoken to an answering service they think they spoke with one of our office ladies...and after hours call sare easily transfer to our on call employees.

Things have been great so far keep it up.

Due to illness we had no one to answer the phones at our office - literally for months. I did my best to get back to people, but was losing business. A friend of mine recommended Posh. The Posh agents have been an extension of our own team. Smart, articulate, and well trained - many of our clients had no idea they were speaking with someone that was not physically in our office. I highly recommend their service.

The service has gone down hill, not sure what changed but it's not good anymore. We have been with the Posh for 2-3 years. Every single week, we report mistakes and feedback. The only thing we heard is " We are sorry, I can understand this is frustrating, I took the call off your bill". No mention to fixing the root cause, by training people. For an industry that's about to get crushed by Ai I don't understand the decline of quality instead of focusing on delivering a great customer experience. We are going to find another provider as this has been a mess, from spelling errors, to Zero screening...etc

I had a great experience with Posh! As a solo practitioner, I needed help taking some administrative tasks off my plate, but couldn't afford an assistant. Posh filled that gap. They were professional and up and running within 48 hours.

Our company recently began using Posh to handle our after-hours calls, and we've been thrilled so far with how it's been going. Not only have the callers been diligent and kind, but our rep Kelsey has been exceedingly helpful with anything we've needed. Their response times are quick and we can trust they're on our side!

The person that helped me onboard, Marijoyce (MJ), was absolutely amazing. I tried another similar service and was disappointed in the communications and the interactions with my potential clients. The POSH system and the people that answer the phones are top notch and it has helped me focus on my practice. When issues popped up, they took care of them quickly and offered several different suggestions.

The onboarding process was quick and Posh was able to setup our structure exactly how we wanted it. MJ Munoz was instrumental in getting us setup and was extremely responsive during the entire process. We look forward to a successful partnership where our clients have a great initial experience calling in!

Best answering service I have worked with in 30 years. I started my own real estate company that focuses on property management 8 years ago after years in "Corporate America." This company is outstanding. They act as another employee versus a standard answering service. I have found their employees are very nice and helpful with my clients, Residents and prospective Residents and their feedback from them has been great. It has taken a bit of time to iron out some details but their customer service responds almost immediately when I have a change or adjustment and they are always friendly. As a small business owner their fees initially seemed to high, but the value is amazing and well worth it.

We are so incredibly grateful for the amazing team at POSH! From the very beginning, they have provided nothing but exceptional service for RG Wealth Management Group. Every call they handle for us is met with professionalism, warmth, and genuine care for our clients. The positive feedback we've received has been incredible, and it's a direct reflection of the amazing work POSH does day in and day out for us. Their support has allowed us to focus more on serving our clients, knowing that every call is being answered with the same level of care and attention we pride ourselves on. We truly could not be happier and feel so fortunate to have POSH as an extension of our team. Thank you for all that you do...your partnership means the world to us!

As a startup, partnering with Posh Virtual Services was an invaluable decision. Their team significantly elevated our customer service experience by providing the professional, polished voice that aligned perfectly with our brand’s commitment to customer excellence. We are truly grateful for their support during our early stages—it made a lasting impact. We highly recommend Posh to any business looking to enhance their customer service with a reliable and professional team. Thank you YupUp