The packaging then sent to me took a while and when I got it it was just a plastic bag. Which meant on receipt of receiving my phone it was cracked and my offer was reduced drastically. After reading... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I accepted the price for my phone and opted to print my own label, went to royal mail through Preloved link printing label wouldn't work. So waited about 5 days for posting envelope from Preloved. Onc... Voir plus
This was a positive experience. I had some issues with the label but I called customer service and it was easily resolved. They were helpful and communicated clearly and professionally. I also got a g... Voir plus
Always reliable and a pleasure to buy from! I’ve purchased tech products from Matt and have consistently received quality items at great value. A trustworthy seller I’m happy to recommend and will con... Voir plus
À propos de l'entreprise
- Service de débloquage et de recyclage de téléphones
- aussi dans
- Centre de recyclage
- Magasin de téléphonie mobile
- Marché en ligne
À propos de Preloved Tech
Écrit par l'entreprise
Prelovedtech.co.uk is a technology recycling business located Telford, Shropshire providing customers with the best prices to ethically recycle and sell their unwanted tech including;
> Mobile phones
> Tablets
> Laptops
> Smartwatches
> MacBooks
> Games consoles
Our simple four step process makes it super easy to recycle and sell your unwanted gadgets to Preloved Tech;
Step One: Instant Online Price
Simply visit prelovedtech.co.uk and locate your device from our extensive catalogue. Select your devices specification and condition from the grading options and get and instant price.
Step Two: Pack your device
Once your sale is confirmed we will send you a FREE shipping pack to send in your device(s). Simply pack it up and fix the shipping label to the front.
Step Three: Post your device
Once your device is securely packed, simply drop it off at your local post office. Royal Mail will then safely transport your device to us for testing.
Step Four: Receive your payment
Once we have received and tested your device, you payment will be sent via the method chosen when registering your sale, either PayPal or BACS.
We are an open and honest business, ensuring we keep our customers updated every step on the way from the initial recycling submission right through to payment. These continual efforts in providing this high level of customer service has resulted in our 5-star Trustpilot rating.
We are an ethical business committed to actioning climate change. For every device recycled in through our website we plant a tree and reduce carbon pollution. We are building the Preloved Forest with an aim of planting 2,500 trees each year and reducing 50tonnes of carbon pollution.
We were awarded the Best Digital Biz 2022 award by BizBubble in February 2022 as well as being shortlisted into the final for Start-up of the Year at the 2021 Mobile Industry Awards.
Preloved Tech provide you with the best way to recycle your unwanted tech, and secure market leading prices in the process. Please feel free to Send us an Email should you have any questions.
> Mobile phones
> Tablets
> Laptops
> Smartwatches
> MacBooks
> Games consoles
Our simple four step process makes it super easy to recycle and sell your unwanted gadgets to Preloved Tech;
Step One: Instant Online Price
Simply visit prelovedtech.co.uk and locate your device from our extensive catalogue. Select your devices specification and condition from the grading options and get and instant price.
Step Two: Pack your device
Once your sale is confirmed we will send you a FREE shipping pack to send in your device(s). Simply pack it up and fix the shipping label to the front.
Step Three: Post your device
Once your device is securely packed, simply drop it off at your local post office. Royal Mail will then safely transport your device to us for testing.
Step Four: Receive your payment
Once we have received and tested your device, you payment will be sent via the method chosen when registering your sale, either PayPal or BACS.
We are an open and honest business, ensuring we keep our customers updated every step on the way from the initial recycling submission right through to payment. These continual efforts in providing this high level of customer service has resulted in our 5-star Trustpilot rating.
We are an ethical business committed to actioning climate change. For every device recycled in through our website we plant a tree and reduce carbon pollution. We are building the Preloved Forest with an aim of planting 2,500 trees each year and reducing 50tonnes of carbon pollution.
We were awarded the Best Digital Biz 2022 award by BizBubble in February 2022 as well as being shortlisted into the final for Start-up of the Year at the 2021 Mobile Industry Awards.
Preloved Tech provide you with the best way to recycle your unwanted tech, and secure market leading prices in the process. Please feel free to Send us an Email should you have any questions.
Coordonnées de contact
Unit 1d, Ni Park, Newport, TF10 9LH, Shropshire, Royaume-Uni
- 01952 790698
- sales@prelovedtech.co.uk
- prelovedtech.co.uk
4,4
Excellent
513 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very efficient
Your pre paid postal packet worked well and when received you communicated well and payment received quickly and at the provisional figure given.
24 septembre 2025
Good customer service.
Good customer service.
I hadn't heard anything from Preloved after 10 days so I sent an email. They responded to me very quickly after checking the Royal Mail tracking and finding that the parcel had been misdirected by Royal Mail. They got it back on track and paid out 2 days after receiving the phone as promised.
26 septembre 2025
Quick efficient professional service my…
Quick efficient professional service my phone was quickly looked in to seamless service any issues I was kept well informed
24 août 2025
Highly recommend.
Highly recommend.
Made an offer on games console, tested it, paid exactly what they offered immediately.
Great company and will use again
27 août 2025
Avis spontané
Réponse de Preloved Tech
Thank you for a lovely review and glad you had a positive experience using our service. Please feel free to return when you next have some tech to recycle - prelovedtech.co.uk
Gave me a price and stuck to it
Gave me a price and stuck to it, sent return envelope quickly and payed straight away so happy with the service
21 août 2025
Réponse de Preloved Tech
Thank you for your kind review and it's good to read you had a positive experience selling your device too us. Please feel free to return when you next have some tech to recycle - prelovedtech.co.uk
Réponse de Preloved Tech
Thank you for your review, glad your experience was a positive one. Looking forward to welcoming you back when you next have a device to sell and recycle - prelovedtech.co.uk
Efficient service-fast quote and money…
Efficient service-fast quote and money was transferred as agreed
14 août 2025
Réponse de Preloved Tech
Thank you for your kind review and it's good to read you had a positive experience selling your device too us. Please feel free to return when you next have some tech to recycle - prelovedtech.co.uk
Worked for me!
8 août 2025
Réponse de Preloved Tech
Thank you for your kind review, glad you had a positive experience using our service. We'll work even hard to get that 4-star up to a 5-star when you return to sell some tech. Thank you.
Deliberate Damage
Sent my phone, it had 2 scratches to the screen when sent & I took plenty of photos to document this. It was packaged in bubble wrap, to the point you couldn't feel the phone inside to prevent damage. I was taking no risks.
Received an email stating the screen had multiple scratches to it, and they reduced the value by £100. The scratches 100% look deliberate, and they have certainly damaged my screen to be able to offer me a lower price. I am absolutely livid - I have requested they return the phone, but they have damaged it now so much I will not get the agreed value from another company.
Wish I had read more reviews before sending. AVOID at all costs
4 août 2025
Avis spontané
Réponse de Preloved Tech
Hello Kayleigh,
Thanks for the review, we do encourage customers to leave their honest feedback.
For clarity, the screen of your iPhone 14 Pro had multiple scratches. These were clearly shown in photos provided when the device was unpacked, for complete transparency. We have extremely high standards, and the screen did require replacement in order for us to resell it as a quality refurbished device, and this did mean we needed to revise the offer price provided to you.
Our revised values are based on the work required to repair the device to meet our high resell standards, and we understand that sometimes these may not be accepted. In those situations, we offer to send customer devices back completely free of charge within 24 hours.
Contrary to your claim, we do not 'deliberately damage devices' so we can pay less. Firstly, this is an unethical practice that would not see our business trade for long, secondly to do so would not make any financial business sense as we would then have to cover the increased repair costs. That claim makes no sense at all, so we just wanted to correct that statement.
As a business we have maintained a minimum of 95% 5-Star status on Trustpilot consistently for over 6 years because of our extremely high standards and ethical practices. Please feel free to review all of our past feedback, which have only attracted 3% 1-star. We do appreciate that every now and then a sale may not go to plan and some customers may not be happy with their revised offer. But we are fair and honest with every customer and allow freedom of choice to accept or decline revised offers.
Suffice to say your device has been sent back to you today as promised and we can only apologise that we weren't able to help process your sale on this occasion.
Preloved Tech Customer Services
Good communication but major price downgrade
Positive - good communication, phone was returned promptly at their expense when I rejected their downgraded offer.
Negative - they cut down an initial quote from £131 to £40 because of an allegedly faulty video microphone. I tested on return and it was working fine.
If there was a problem when they received it it was obviously quite easy to fix. Regardless, this is a pretty minor flaw to claim a 70% reduction. Perhaps this is just the business model of these companies nowadays - I used to get full price quoted and now I get this kind of thing.
Edit: to respond to the reply. I don't doubt the honesty of their communication. I do doubt that the video microphone was seriously faulty as I tested it and it was working fine, thus it wouldn't have needed a £90 (or more) repair to be in good condition!
22 juillet 2025
Avis spontané
Réponse de Preloved Tech
Hello Simon,
Thanks for your review, and I apologise that your experience with this order hasn't gone the way you may have wished.
To review the situation for more clarity:
After detailed testing of your device using industry leading diagnostic software, we identified that one of the internal microphones was faulty and due to the nature of the required repair we did have to downgrade the offer made.
We ensured the diagnostic report was shared with you to show this was a genuine fault, picked up by one of the industries best software testing platforms, in an effort to be as transparent as possible, as we only downgrade offers when faults are found, in a very clear and honest way.
As with all of our offers, you are free to accept or decline, and if declined we send your device back completely free of charge the next day. Which was the case here.
Although you didn't agree with the revised offer, we provided honest and clear communication, validated our offer with diagnostic test results and when you declined we sent your device back completely free of charge the very next day.
We are not a company who offers high prices online then downgrade our customers phones after testing. This is dishonest and not a way we choose to do business. Because of our commitment to customer satisfaction and transparent business practices, we consistently maintain over 95% 5-star Trustpilot customer feedback, a statistic we are extremely proud of and represents how we conduct our businesses on a daily basis and will continue to do so moving forward.
All in all, despite the price not being accepted, we feel we have offered a very good level of service which is our aim with every order.
Thank you
Nicki
Efficient service and fair price
Efficient service and fair price. Received price originally promised for phone within 24hours of confirming the offer.
7 juillet 2025
Brilliant process
Brilliant process and prompt payment for phones, free postage and good price for old phones
24 juin 2025
Very happy
They took a little longer to send out the prepaid returns envelope and to analyse the returned device but I have been very happy with the service and the price paid.
I would recommend and use this company again.
20 juin 2025
Very smooth transition after I found…
Very smooth transition after I found their email in my spam
20 juin 2025
Never received my payment
5 juin 2025
Réponse de Preloved Tech
Helena,
Whilst we appreciate your review, we have matched up your email address with our database payment system and can confirm you were paid in full for your order on 6th June 2025.
My customer services team will forward a payment confirmation screenshot to your email address showing the payment in full was made to the bank account provided by yourself when you submitted the order.
Once you have received our email, we will appreciate it if this review to be amended accordingly to a more factual review highlighting the quality of service provided where we have processed your order on time, and in full.
Thanks
PLT Customer Services.
Quick process and fair payment.
4 juin 2025
This company great to deal with very…
This company great to deal with very straight forward and prompt.
10 juin 2025
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