Very disappointing experience.
Very disappointing experience.
I ordered a “solid core oak flush veneer fire door” for around £300 , waited almost three weeks for delivery, and when it finally arrived it turned out to be a standard Deanta door that appears to retail for around £120 elsewhere.
The price markup compared to buying the same door directly from Deanta suppliers is extremely high. On top of that, delivery charges were excessive and customer service has been very poor throughout the process.
To make things worse, I still haven’t received a proper VAT invoice.
Based on my experience, this company feels more like an expensive middleman reselling standard doors rather than a specialist supplier. If you are looking for Deanta products, I would strongly recommend going directly to Deanta stockists instead — you can likely save a significant amount of money.
Unfortunately I cannot recommend this company.
Réponse de Premier Fire Doors
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
To clarify, while the door supplied may be manufactured by Deanta, they do not sell products directly to consumers who wish to purchase doors themselves. Their products are distributed through approved distributors, merchants, and trade suppliers, which is standard practice within the industry.
As a compliance-focused fire door supplier, our role goes beyond simply retailing doors. The doors we supply are sourced through authorised channels and provided with consideration for fire door compliance, certification requirements, and suitability for use within fire door assemblies. Our pricing reflects the specialist supply, compliance oversight, and support involved in supplying products for regulated environments rather than standard retail purchases.
We understand that your order was placed through our online store, and we’re sorry if the experience did not meet your expectations.
Regarding the VAT invoice, we would be happy to assist. If you have already sent an email requesting this, could you please confirm the email address used so we can locate the request and ensure the invoice is issued promptly?
We appreciate your feedback and will continue working to improve our service.
