Premium Sound (United Kingdom) Avis 

Customer service was great and really helpful all the time, the headphone catalogue is vast and diverse, really cozy ambient, would highly recommend to everyone looking to dive deep into the hobbies or looking for top-level gear

Brilliant company to deal with, lots of quality Hifi items to choose from. I had an issue with an item, which had to be returned, however the return and replacement was easy and the people respectful to my needs and concerns. The delivery was rapid and flawless. I was impressed with the high level of service, which exceeded my expectations. Many thanks.

Great service and good price for the model I was after. Rceieved item within 2 days by post. Also they were very helpful on the phone before I purchased as I had some questions.

I was interested in upgrading my Rega P1 turntable to a more advanced Rega P3 turntable. I arrived at the store where I met Zani, who gave me a professional and detailed explanation of the differences between the various products and possible cartridges. To hear the quality of the turntable, I was taken into the acoustic room where I heard the Rega P3 turntable with the Nd5 cartridge. Finally, I purchased the Nd5 cartridge. I was impressed by the professional store and Zani's professional experience and patience as he checked out the various options, updated me on the data, and kept in continuous contact with me even after my visit to the store until I made my decision.

I recently purchased my first pair of Hi-Fi headphones and an amp from PremiumSound.co.uk, and I can confidently say it was one of the best shopping experiences I’ve ever had.

Visiting their London store was an absolute pleasure — the staff were incredibly knowledgeable, friendly, and genuinely passionate about audio. They took the time to understand my needs and let me try out different headphones in-store, which was an awesome experience. Their expertise helped me make the right choice, and the human touch they provided made all the difference.

If you’re looking for quality audio equipment, paired with excellent customer support and a personalized approach, Premium Sound is the place to go. I can’t recommend them enough!

Just purchased a Devialet Mania speaker online. Delivered within 2 days as stated. Fantastic bit of kit for the size.

Prompt, warm, professional service, the best retailer out there.

Wanted to comment what great advice and service I received from Stas and Fin at Premium Sound in buying a new home system to be used for wireless streaming, home cinema and existing CD player. Went in the end with Dynaudio Focus 50 speakers + sub and it sounds truly fantastic using Apple Music lossless via Air Play. Massive shout out to Fin for going beyond the call of duty in installing and calibrating the Dirac. Fin you are a real credit to Premium Sound. I would highly recommend them to anybody - really nice team.

Excellent service. Bought a FiiO K7 bt headphone amp and DAC. Very easy website to navigate. Simple purchase and shipped quickly. Needed to divert my order as my delivery slot was inconvenient so I asked them to send it to my local Post Office. All done smoothly with great communication . Very impressed. Will buy again. Thanks.

My usual goto hifi retailer did not stock the item I was interested in so after checking out customer reviews of Premium Sound decided to place an order.
After the expected delivery date came and went without notification I contacted them by live chat and received a satisfactory explanation… yes it would be only two days later than expected but keeping customers notified at all times is a factor I deem essential when deciding which company to place an order with if the pricing structures are all the same. If a company goes the extra mile with pricing and service then I’ll be back and be happy to spread the word.
In summary I would be happy to consider using Premium Sound again as their pricing was fair compared to the competition.

Excellent service. Top product. Helpful when I called to get an ETA on the delivery. Highly recommended. Also, the best price i could find for my particular hifi component.

So, this was my first time ordering from Premium Sound and it was nothing but a smooth experience, there was a slight issue with the shipping but nothing that caused adverse delays or anything like that, it was just a slight oversight.

The item in question then arrived promptly and was very well packaged, not to mention a fantastic price! All in all, I'll definitely be back in the future for all my audio needs.

Thank you once again, I had a really enjoyable purchasing experience!

The company does what it says & delivered

Bought a turntable online from PS, but had an initial problem with the parcel. Once I rang them Max sorted the problem and upgraded the purchase keeping me informed throughout. I now have a sweet sounding set up. Thank you. I would recommend PS and will buy any upgrades from them as I trust and respect their knowledge and commitment to customer service

Great product at a super competitive price. Delivery very prompt. All round great experience.

Quick delivery, very good price, and helpful service post-sale with a small tech issue that was fully resolved.

Great price and communication. You can't say much more. Perfect

Thankyou

Great Service, would recommend this company to anyone wanting to buy any hi fi equipment. They stock lots of leading brand's and give good discounts also. They also have a lovely store located in the London Area if you wish to visit them and book a demonstration.

Great price..great delivery times...thanks!!AAA..👍