Premium Sound (United Kingdom) Avis 

Ordered but did not help with my tinnitus which I had read online could help somewhat. Returned without any hassle.

Would use this company again.

I purchased the FiiO FT5 Planar Headphones from Premium Sound and delivery was quick (ordered on a Monday and Recieved on the next day Tuesday) and I wasn't disapointed. Straight out of the box I wasn't impressed until after listening for more than two or three hours then after burning in the FiiO FT5 now sounds much better. Great Base via iBasso DX340 and KANN ULTRA and FiiO M17. Highly Recommended and a Great Price from Premium Sound. Will Buy Again From Premium Sound.

Premium Sound truly sets the benchmark for what outstanding customer service and high-end audio retail should be. From the moment you step into their beautifully curated showroom, you’re welcomed by knowledgeable experts like Zani—whose passion and deep understanding of audio make every interaction insightful and enjoyable. Every aspect of your purchase is thoughtfully guided, ensuring you feel confident and informed at every step.
What really distinguishes Premium Sound from typical high street retailers is their unique home trial service: you’re encouraged to take your chosen equipment home or test it in your own environment, so you can be absolutely certain it’s the right fit before committing. This level of flexibility and trust is rare, and it ensures you leave with exactly what you need, not just what’s on the shelf

The website was user-friendly and offered a good selection of turntables to choose from. The price was reasonable, and the delivery was quick, with my turntable arriving in prefect condition

Very happy great service thank keith

Best price I could find online. Quick delivery. Highly recommended.

Great service, very helpful

Ordered some used speakers off Premuim Sound ebay which unfortunately arrived damaged in transit. After speaking with Maks he quickly arranged collection of the speakers and sent me out a brand new pair. Excellent communication and service from Maks and Premium Sound. Would highly recommend this company. Will definitely be using them again.

Great service. Great communication. Super fast delivery. Thank you so much.

I ordered a brand new set of Hifiman headphones which came in a factory sealed box however they were damaged upon arrival.
Alex from Premium Sound was extremely helpful and promptly sent me a replacement pair however they were also damaged in exactly the same place!
Once again and without question then Alex sent me a third brand new set of headphones which he opened and check prior to dispatch, and they arrived to me in perfect condition.

I was very impressed by the way Alex from Premium Sound arranged everything from collection of the damaged headphones to delivery of the new replacement sets of headphones without any question or hassle at all.

Due to the excellent customer service I received I can fully recommend this company and will most definitely return for another purchase in the future.

The staff at Premium Sound were incredibly helpful and kept me fully informed about product availability, and even loaned me a piece of equipment when they could not readily get hold of a new version of what I was looking for. I was impressed by their open and honest advice when I was discussing with them what I was looking for, and I can recommend Premium Sound to anyone wanting a positive hifi-buying experience.

Ordered from website without difficulty, everything presented clearly and described correctly. Price was one of the best available. Recommended

Great service and communication and when something was wrong with the order, which was not their fault, they resolved it immediately.
I would highly recommend.

Fantastic service!
Great communication, the shipping was lightning-fast and my order arrived in perfect condition.
The whole experience was seamless.
Highly recommended for anyone looking for top-notch HiFi gear!

I’m a complete novice with how to set up amps and cd players, Zani was so helpful with getting the correct items I needed and even rang me to help set up everything!!! Superb customer service!

Visited the store recently to get advice on buying a low cost headphone. I received excellent service and advice from the staff. I was offered two headphones to test with my MacBook without any rush. Hope to be back to actually buy the one I liked.

Buying decent in ear monitors and a high quality digital audio player was a daunting prospect for me personally, particularly given the financial commitment involved. I'd read many reviews and made several comparisons in order to reach a compromise between cost and specification.

My experience with Premium Sound UK has been exceptional throughout. I initially purchased new IEMs from the company through Ebay and was extremely satisfied with the whole process. Based on this, I was then happy in committing to buy a decent DAP directly from Premium Sound UK. On both occasions, I was treated with professional courtesy and respect. Most importantly, my email queries were responded to very quickly and helpfully. Both of my orders were delivered to my home in a timely manner, being very well packaged and exactly as described.

In addition to all of this, my DAP has been purchased with a five-year warranty provided specifically by Premium Sound UK. This is a warranty, based on other reviews I have read, that would genuinely be honoured where it might be called upon. This assurance alone provided me with the incentive to not consider any other retailer for the purchase of such expensive electronic equipment.

I would sincerely like to say 'thank you' personally to Maks (IEMs) and Zani (DAP) for their promptness in responding to my queries and for never making me feel that I might become a nuisance with too many questions! They also did exactly what they promised and I feel this is never to be taken for granted.

I didn't spend a great deal of money in the grand high end audio spectrum (£1,250) but this is a lot of money to me and I still feel like a valued customer. I am also certain I'd have felt valued and respected if I had spent £50.

I will most definitely be looking to Premium Sound UK for high end audio needs in the future.

Ordered a FiiO btr7 of these people the web site said it was in stock so I placed a order hours later premium sound message me to tell me the item is out of stock why list that’s it’s in stock if it’s out stock on there website that is what’s called miss leading information avoid this place at all costs very poor