We are a small group who perform every Saturday to support an orphanage charity. The money we raise helps to feed, clothe and educate children in an orphanage. Our Mackie SRM 350powered speaker sto... Voir plus
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2,0
Bas
107 avis
Aucun historique récent de demande d’avis
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A répondu à 13 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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I sent my speaker to them about a month…
I sent my speaker to them about a month ago to get repaired and said there’s a back log and a technician has left so will take longer than usual, I’ve said I will just come collect it and not bothered about the £35 it cost me but I will come and grab it as I don’t want to wait any longer. I asked for the address, and got the same response “I don’t know if it will be in ready by Monday” and wouldn’t tell me the address to collect it so they are just scamming people it seems. Told I was going to get an email with the address which I’ve not received just finding anyway possible to not answer my questions.
12 juillet 2025
Avis spontané
Réponse de Premiumtechrepair
Hello,
We are sorry to hear your experience with our company has been an unpleasant one.
We have operated for the last 15 years with integrity and up until recently held a 4.8 star TrustPilot score. This makes the recent reviews more difficult to read as it’s not a true reflection of what we are capable of.
There are number of factors at play here, but our biggest issue at present is technician staffing. We require a high technical skillset due to the nature of work we carry out and the value of the items we repair. Historically we can hire and train but our staffing issues have created a backlog that will not accommodate for this.
Unfortunately, we had a Senior technician leave which has significantly impacted our queue times.
Your order has been with us during this difficult period and our customer services team has tried to provide the best update with the information they have at the time. Our team are managing the best they can. Our turnaround time on audio equipment is normally estimated at a minimum of 20 working days but whilst we clear the backlog of orders we have surpassed this temporarily.
We are not a scam and refute the comments made surrounding this. We are not holding people’s items against their will, nor are we withholding money for a service not received. Customers can request their items back along with any refunds due at any time.
Please contact us at hello@premiumtechrepair.co.uk to discuss your complaint further.
premium tech repair
premium tech repair
This company is a sham with no intention of fixing your items
They have had my technics cd player now for over 3 half months and give excuses for not even looking at it nevermind repairing it for example we have moved buildings we have had people on the sick we have had a high influx of items to repair
So are they telling me that they have had so many items coming to get repaired that my cd player keeps getting pushed to the back of the cue
This company keeps giving BS answers for not repairing it
So I have asked for my cd player to be sent back as they have no intention of fixing it also I have asked for the delivery charge to be re-enbursed for not fixing it due to all lies but got we do not re-enburse the postage surely because they do not attempt to fix it i should be refunded in full
SO PLEASE PEOPLE STAY AWAY FROM THIS COMPANY AS THEY ARE A SHAM AND CON ARTISTS AND HAVE NO INTENTION OF FIXING YOUR ITEMS premium tech repair
Now I am looking to go to a small claims court to get my money back even if it costs me more I don't care I am jyst sick of these sham companies conning people and want to make them pay expenses in court
7 juillet 2025
Avis spontané
Réponse de Premiumtechrepair
Hello,
We are sorry to hear your experience with our company has been an unpleasant one.
We have operated for the last 15 years with integrity and up until recently held a 4.8 star TrustPilot score. This makes the recent reviews more difficult to read as it’s not a true reflection of what we are capable of.
There are number of factors at play here, but our biggest issue at present is technician staffing. We require a high technical skillset due to the nature of work we carry out and the value of the items we repair. Historically we can hire and train but our staffing issues have created a backlog that will not accommodate for this.
Unfortunately, we had a Senior technician leave which has significantly impacted our queue times.
Your order has been with us during this difficult period and our customer services team has tried to provide the best update with the information they have at the time. Our team are managing the best they can. Our turnaround time on audio equipment is normally estimated at a minimum of 20 working days but whilst we clear the backlog of orders we have surpassed this temporarily.
We are not a scam and refute the comments made surrounding this. We are not holding people’s items against their will, nor are we withholding money for a service not received. Customers can request their items back along with any refunds due at any time.
You have had your order back along with a refund.
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