Prestige Cars Kent Avis 

Bought a car in may car had scratches and scuffs that were pointed out before the sale & the sales advisor Jack had said that they would sort it out. 2 months later car was taken for “bodywork” 3 months later car still is incomplete after being told “bodywork” is complete. Please save your self the hassle

⭐⭐⭐⭐⭐ Exceptional Service from Ivan at Prestige Cars!
I had a fantastic experience with Prestige Cars, and I cannot recommend Ivan highly enough! From the very beginning, he was professional, friendly, helpful, and genuinely attentive. He made the whole process smooth, stress-free, and enjoyable, going above and beyond to ensure everything was perfect.
Ivan provided outstanding customer service, answered all my questions, and made me feel confident and comfortable throughout the entire experience. It’s rare to meet someone who takes such pride in their work and truly cares about their customers.
Thank you, Ivan, for making everything so easy and for providing such an excellent service. I’m absolutely delighted with my experience and would highly recommend Prestige Cars to anyone looking to buy a car.
Five-star service all the way! ⭐⭐⭐⭐⭐ Thank you, Ivan!

I didn't have a clear idea of which car I wanted to purchase.
I turned up at Prestige Cars Kent without an appointment, luckily the receptionist soon found a sales person for me, Sam Purdy. Sam soon helped me focus on what I wanted from a car along with price.
What I liked about Prestige is they have all you could want from a car sales company as if it was a main dealer. i.e. after sales service. The service plan, collection and delivery of your vehicle and more.
At no point was I pressured by Sam into purchasing a vehicle or services which is important to me especially when spending a lot of money.
I will update this once my car does have its first service as to the customer service I receive then.

Ivan was fantastic, give that man a raise

Came along with my dad to buy a Mercedes CLA, and I was lucky enough to speak with Ivan who helped with any questions, shown me everything I need to know about the car, if I could give him 10 stars I would :)

Purchased a vehicle on the 25th of October 2026, everything went smoothly. On entering was greeted and told that we would be dealt with by Sam P, asked to wait a few minutes and were offered a drink.

Test drive went well and Sam then proceeded to take us through the sales process. Once this was completed we were handed over to Shah who took us through the handover.

There was a slight wait while the car was being valeted and once the car was brought around I did notice that the retractable load cover was missing (removed to facilitate thorough cleaning of rear load space) Sam P personally retrieved this and we were on our way.

Overall a great experience on the level of service provided during the purchasing and handover side of things with Prestige Cars Kent

Thanks go to Sam P and Shah for their assistance during the sale and handover.

I was looked after by Ivan who was more than happy to answer the many questions I threw at him, even if it meant he was back and forth inside the office. He was polite and gave me plenty of time to inspect the vehicle without someone standing over my shoulder. Although I ended up not buying the car I looked at due to change in personal circumstances, there was no pushiness and I’d definitely look to make a future purchase with this gentlemen.

Have been looking for a new car after a theft. And Prestige had just what we were looking for ,Conner was very helpful and professional answered all our questions and we decided right after the test drive to purchase the car . Conner made the process easy.

Connor was an excellent salesperson and I felt instantly comfortable with him. He was extremely knowledgeable about the car I was specifically enquiring about but also the other vehicles I was curious about when I visited. The range of vehicles that Prestige had in stock was really impressive and I will definitely check their website in the future for my next vehicle and would want to deal again with Connor.

AVOID, AVOID, AVOID.

I honestly couldn’t be more frustrated with Prestige Cars Kent. If I could give zero stars, I would.

I purchased a car from them a couple of years ago and was sold a service plan at the same time. As I don’t live locally, I rely on having a loan car while my vehicle is being serviced or repaired.

Over the last two months, I have booked my service THREE TIMES, and on every single occasion, I’ve received a phone call at around 4pm the day before to tell me it’s been cancelled because they no longer have a loan car available.

Three cancellations. Three wasted arrangements. And still no solution.

What makes this even more frustrating is that they won’t allow me to exit the service agreement or refund me, leaving me effectively trapped in a plan that I cannot seem to use.

Meanwhile, I’m still left with a rear windscreen wiper that doesn’t work, despite it having already been replaced twice, and climate control that is stuck at 16 degrees. These are issues that need resolving, yet I can’t even get the car booked in without the appointment being cancelled at the last minute.

The complete lack of a workable solution is beyond frustrating. How can you sell someone a service plan, repeatedly cancel their appointments because you can’t provide a loan car, refuse to release them from the agreement, and expect them to simply accept it?

I can only assume I’ll rebook the service and repairs for a fourth time, rearrange my plans again, and wait for that inevitable 4pm phone call the day before telling me it’s cancelled yet again.

So, what do I actually want Prestige Cars Kent to do to resolve this?

1. Arrange a confirmed service and repair appointment that they will honour, with a loan car guaranteed for the duration my vehicle is with them.
2. Fix the outstanding faults properly, including the rear windscreen wiper that has already been replaced twice and the climate control stuck at 16 degrees.
3. If they cannot provide the service they sold me, release me from the service agreement and refund me appropriately, rather than continuing to leave me paying for something I cannot access.

I don’t think it’s unreasonable to expect a company to honour the commitments it makes to its customers. I want a practical resolution, not another last-minute cancellation, another wasted arrangement, or another excuse.

I will be escalating this matter to the Motor Ombudsman because this situation is completely unacceptable, and I’m not prepared to keep going round in circles without a resolution.

My advice to anyone considering buying from Prestige Cars Kent or taking out one of their service plans: think very carefully before committing. Don’t waste your money only to find yourself stuck paying for a service you struggle to access, with unresolved faults and no clear way out.

Very professional, great dealing with the team via telephone and the designated collector. Overall service was excellent.
The experience was very new, but the interaction and process was made easy by the purchaser.

Ivan really helped me find my perfect car. He was professional and very helpful in every aspect. Thanks for everything.

Neil was professional and friendly at all times when collecting my car. His communication was excellent from start to finish, which included sending me a photograph of my car once it had been safely delivered. This gave me peace of mind and eased any worries I may have had.
Very highly recommended.

I recently purchased a used car and was extremely impressed with the level of service I received throughout the process.

From the outset, the team were professional, knowledgeable and genuinely helpful. Despite the showroom being tremendously busy on the day of my viewing, I never felt rushed or pressured. Jess took the time to answer all of my questions, discuss the vehicle in detail and ensure I was completely comfortable with my decision.

One thing that particularly stood out was that both Jess made a conscious effort to engage with both my wife and me throughout the entire process. Unfortunately, that hasn't always been our experience at other dealerships, where conversations can sometimes be directed primarily towards one person. Their inclusive and welcoming approach was genuinely appreciated and made the whole experience more enjoyable.

The vehicle itself was presented to a very high standard. It was spotlessly clean, and the paintwork was in excellent condition despite the car having reasonable mileage. It was clear that a great deal of care had been taken in preparing the vehicle for sale.

As part of the deal, I requested that two new Pirelli P Zero tyres be fitted and that the air and pollen filters be replaced before collection. After checking with management, these requests were agreed without issue and all work was completed prior to handover. I was also provided with a service invoice as proof of the work carried out, which gave me additional confidence and reassurance.

Collection day was equally impressive. Abby made the entire process seamless, clearly explaining all the paperwork and handling the administrative aspects, including vehicle tax, before handing over the keys. The experience felt efficient, professional and very well organised.

Another thoughtful touch was the £60 fuel allowance included as part of the sale (it's an add on). It meant I could drive away with complete peace of mind. In contrast, previous vehicles I've purchased from other dealers have been handed over with the fuel warning light illuminated, so this small but thoughtful extra really stood out and demonstrated a genuine customer-first approach.

Overall, the experience was transparent, professional and customer-focused from start to finish. The attention to detail, willingness to accommodate reasonable requests and excellent communication made the purchase process straightforward and enjoyable.

I would not hesitate to recommend them to anyone looking for a quality used vehicle and exceptional customer service. Highly recommended.

Quick and easy sale. Jack W was very helpful

Fantastic experience from start to finish!

We went in looking for a new car and to part exchange our current vehicle and found exactly what we were looking for 🥰

The associate we spoke to was so helpful, friendly and professional throughout the whole process. He made sure everything very straightforward, quick and stress free for us, answered any questions we had & made sure everything was taken care of.

Would highly recommend the dealership, and a special thank you to James Kay 🙂

Jess gave me an excellent service and also made me feel welcome. I will definitely recommend this company to all those who would need to purchase a car. Very pleased with the service. Thank you very much Jess and God will bless you.You will have the promotion that is due you very soon.

I was recommended to Prestige by a friend.
It was a brilliant recommendation. I was looked after by Jack who took me through the process of PCP to purchase the vehicle.
I found him upfront and made the process clear and understandable. Good communication skills and happy with the outcome.

Simple straight forward. Connor professional and good to deal with. Note £250 service charge added which I disagree with as that is their job. And obligatory £60!for fuel. Push the service and warranty. Not a bad price and to be expected I suppose.

A big thank you to Joe & Abbie, who has made my car shopping experience stress free, informative and smooth. Thank you both!!