I was unhappy with the choice of prezee card as it was not redeemable for what I needed it for. The Smart egift cards operate differently from the normal prezee cards which I was not aware of. Jin fro... Voir plus
L'entreprise a répondu
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Ok .. I basically had a moan about the selection of stores etc on the card I was gifted and had issues with my login BUT!! I take that back 🫣 I did my homework and managed to find a stor... Voir plus
L'entreprise a répondu
Prezzee NZ is not the same as 'Prezzy Card'. Prezzee NZ offer e-gift cards that can be swapped for brand specific gift cards like the Playstation Store and more. You can purchase a Prezzee NZ gift car... Voir plus
L'entreprise a répondu
Purchased prezzee card via afterpay. When I attempted to swap balance to lego gift got error message "we couldn't complete your swap. Try again later or choose a different brand" tried multiple tim... Voir plus
4,2
Bien
917 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fast and efficient from Jecel
Fast and efficient by Jecel from Prezzee NZ chat help desk.
29 novembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Jacob,
Thank you so much for the compliment about Jecel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
The young lady Dianne Abaca was so patient and helpful and guided me through every step. Fantastic
The young lady Dia
28 novembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Tony, thank you for sharing your experience! We're delighted to hear that Dianne provided you with such patient and helpful guidance. Her dedication to ensuring a smooth process is what we strive for, and your kind words mean a lot. We'll make sure to pass along your praise to her. If there's anything else you need, feel free to reach out!
After a very stressful experience that…
After a very stressful experience that I created for myself. I was well looked after by Farida. You have taken ownership to resolve my issue and I can't thank you enough.
25 novembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi there,
Thank you so much for the compliment about Farida!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Réponse de Prezzee NZ
Hi Nandini,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Very helpful
22 novembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Jemia, thank you for your feedback! We’re delighted to hear you found our service helpful. If there’s anything more we can do for you, please don’t hesitate to reach out. We’re here to assist you anytime!
Great Customer Service
Solved my problem very quickly with clear communication. Thanks Shania!
22 novembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Gabriel,
Thank you so much for the compliment about Shania!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Réponse de Prezzee NZ
Hi Taupa, thank you for your feedback! We're glad to hear that you were able to complete what you needed. If there’s anything more we can assist you with or if you have any suggestions, please feel free to let us know. We’re here to ensure you have the best experience possible!
Poor service! Doesn’t deserve even a 1 star!
Poor service, waste of money, waste of time, been getting back and forth with customer service but they can’t resolve anything. They can’t suggest anything. I think your team should have intensive training about your service. They can’t even answer a question, they just let you wait then tell you that it’s already been fixed but nothing really happen.
4 novembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Jen, we're really sorry to hear about your experience. We aim to provide excellent service, and it looks like we missed the mark. Your feedback is important, and we'll use it to improve. Please share your support ticket so we can find your inquiry, and a team member will reach out to help. Thank you for your patience, and we're dedicated to making things right.
JHERALDINE was very responsive A++
JHERALDINE was very responsive to my query. Super helpful and went the extra mile to resolve my issue. A++
19 novembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Eraina, thank you so much for your kind words! We're delighted to hear that Jheraldine provided exceptional service and went the extra mile to resolve your issue. Our team is committed to providing outstanding support, and your feedback truly motivates us. A++ to you as well! If you need any further assistance, feel free to reach out.
Maria was amazing helped me very much…
Maria was amazing helped me very much and professional and kind thank you
18 novembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Lizzi, thank you for sharing your positive experience! We're delighted to hear that Maria provided excellent assistance and displayed such professionalism and kindness. We’ll be sure to pass along your kind words to her. If you need any further assistance, don’t hesitate to reach out. We’re always here to help!
Jin from Prezzee(NZ) is amazing....very helpful.
I was very happy with my experience and will do business with them again.....awesome.
20 novembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Lyn, thank you so much for your wonderful feedback! We're thrilled to hear that you had an awesome experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future. If there’s anything else we can do for you, please don’t hesitate to let us know!
Great customer service - Ethan
Ethan helped me with my query within 2 minutes of submitting my concern! Thank you so much for helping sort my issue.
19 novembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Kennedy, thank you for sharing your experience! We're delighted to hear that Ethan was able to assist you so quickly and effectively. Providing prompt and efficient support is what we strive for. If you need any more help or have additional feedback, feel free to let us know. We're always here to assist!
Big disappointment
We were unable to use the prezee card, even with a staff member at farmers trying to help make it work. We ended up paying with a credit card and still have the useless prezee card.
15 novembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Ilse, thank you for bringing this to our attention, and we’re sorry to hear about the trouble you’ve experienced with the Prezee card. We’re committed to resolving this for you as soon as possible. Unfortunately, we couldn't locate your inquiry in our system. If you have an outstanding support ticket, please feel free to share it with us so we can assist you promptly. Additionally, we’ve requested more information on Trustpilot to better address your concerns. We appreciate your patience and understanding, and we’re here to help!
I have received excellent experience…
I have received excellent experience with customer service sales representative, they have exceeded all my expectations!! I can't thank Jessie enough!!!
18 novembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Rachael,
Thank you so much for the compliment about Jessie!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
The mistake I made I thought I was I…
The mistake I made I thought I was I thought it was gonna be painful was sorted easy
17 novembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Emma,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Awesome and fast help to refund my card
12 novembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Hamish, thank you for your fantastic feedback! We’re thrilled to hear you received awesome and speedy assistance with your refund. Providing efficient support is our goal, and we're glad we could help. If you need anything else, feel free to reach out. We're here for you! 🌟
JUST THE HELP,CAUSE FIRST TIME OFF EVER…
JUST THE HELP,CAUSE FIRST TIME OFF EVER BEEN GIVEN ONE SO I DIDN'T QUITE. NO WAT OR HOW TO WORK IT
7 novembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Hyacin,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Réponse de Prezzee NZ
Hi Sio,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Réponse de Prezzee NZ
Hi Zane, thank you so much for your feedback! We're thrilled to hear that you were pleased with the quick assistance you received. Providing timely and effective support is a top priority for us, and your kind words are greatly appreciated. If you need any further help, don't hesitate to reach out!
It was 3am in the morning and I was…
It was 3am in the morning and I was having trouble logging in, and Andrew connected through and was very polite and helpful getting me back into my account
9 novembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Sione,
Thank you so much for the compliment about Andrew ! We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
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