I was unhappy with the choice of prezee card as it was not redeemable for what I needed it for. The Smart egift cards operate differently from the normal prezee cards which I was not aware of. Jin fro... Voir plus
L'entreprise a répondu
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Ok .. I basically had a moan about the selection of stores etc on the card I was gifted and had issues with my login BUT!! I take that back 🫣 I did my homework and managed to find a stor... Voir plus
L'entreprise a répondu
Prezzee NZ is not the same as 'Prezzy Card'. Prezzee NZ offer e-gift cards that can be swapped for brand specific gift cards like the Playstation Store and more. You can purchase a Prezzee NZ gift car... Voir plus
L'entreprise a répondu
Purchased prezzee card via afterpay. When I attempted to swap balance to lego gift got error message "we couldn't complete your swap. Try again later or choose a different brand" tried multiple tim... Voir plus
4,2
Bien
917 avis
Aucun historique récent de demande d’avis
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Quick and responsive support
Quick and responsive support, quickly resolved my issue.
Thanks Rita!
15 décembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi there, thank you for your feedback. We’re delighted to hear that Rita was able to resolve your issue quickly and provide responsive support. We’ll be sure to share your kind words with her!
Maria Torres on the phone helped me…
Maria Torres on the phone helped me through a very tricky situation, thank you Maria. You deserve many praise
13 décembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Francesca, thank you for your feedback! We're glad Maria Torres could assist you in a tricky situation. Her dedication and professionalism stand out, and we'll ensure she receives the praise she deserves. If there's anything else we can do for you, please reach out!
Misleading website and useless customer service
So I purchased I card to help someone buy groceries. Website states it can be used at woolworths, however the option to "swap to a brand card" for woolworths doesn't exist. The horrible ai will try to gaslight you into thinking it's there and you're just blind. And when you finally get put through to a human who will tell you "sorry, we cant refund you, Please note that although the eGift card is unused, the recipient has opened the gift card.". How cheeky is that? No you didnt use the card, but you did click the button. I feel like I was lied to, I'm out $100 and all I have is this useless e-card that can't be used anywhere I wanted to use it. Just avoid them, gift cash instead.
13 décembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Corey,
Thank you for bringing this to our attention. We take your feedback seriously and are actively working to resolve these issues promptly. Our team is currently investigating the matter to prevent similar occurrences in the future.
We apologise for any inconvenience this may have caused you and would like to make it right. We responded to your existing inquiry 3150895 for further assistance.
Joy did a great job easing my confusion…
Joy did a great job easing my confusion 👍
13 décembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Katy,
Thank you for your kind words! We’re so glad Joy was able to help and make things clear for you.
Your feedback means a lot to us!
Great costumer service
I brought a card online but sent it to the wrong email for a gift, with in hours they had refunded it to me
12 décembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Debbie,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Great customer service
Rita did a great job in cancelling my order after I made a personal mistake in my application. Preezee (NZ) were brilliant in all areas.
8 décembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi David, thank you for sharing your experience! We're thrilled that Rita was able to assist you effectively with your order cancellation and that Prezzee met your expectations. We appreciate your kind words and are here to help if you need further assistance!
Chysel was amazing and helped me with…
Chysel was amazing and helped me with my request and got my lost e gift cards back
8 décembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Anas,
Thank you so much for the compliment about Chysel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Réponse de Prezzee NZ
Hi Murray,
Thank you for taking the time to share your review! We’re so glad to hear that you had a great experience and found our help valuable today. Providing quick and effective support is what we strive for, and it’s wonderful to know we met your expectations.
If you ever need assistance again, we’re here for you 24/7!
Online Prezzee card can be used instore
I received an online prezzee card and was really impressed when I could still use it instore.
6 décembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Pam,
Thank you so much for sharing your experience! We’re thrilled to hear that you enjoyed the flexibility of using your Prezzee card both online and in-store. Our goal is to make gifting as convenient and versatile as possible, and it’s great to know this feature impressed you.
If you have any other feedback or suggestions, we’d love to hear from you. Enjoy your gift!
Thank you Prezzee!
Thank you Prezzee!
I have waited since Dec 2nd for my uber gift card and worked with a number of customer service staff from Zip NZ and finally received it.
7 décembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Very impressed
Sent a query via the help page on the Prezzee website and got an answer almost immediately, and my issue was resolved very quickly as a result.
3 décembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Deb
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Prezee NZ customer service did an…
Prezee NZ customer service did an excellent job of processing my refund . Shout out to Clairevyl the consultant who worked on my request. She was really efficient and lovely to deal with
3 décembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi,
Thank you so much for the compliment about Clairevyl! We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Login issues
Love this site had an issue with my login and contacted customer service chatted with thoncy and got it fixed and back in my account promptly thank you....
2 décembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Alex,
Thank you so much for the compliment about Thoncy!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Cant buy stuff all on here dont bother
Cant buy stuff all on here dont bother
3 décembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Paul,
Thank you for sharing your feedback. We’re sorry to hear about your experience and want to make sure this gets resolved for you.
We’ve already responded to your inquiry ticket number 3116151 with further assistance.
Please check your email for our message, and feel free to reply there if you need any additional help, we’re committed to getting this sorted for you as quickly as possible.
Thanks for helping us improve, and we appreciate your patience while we work through this with you.
Hanan was amazing today when I needed…
Hanan was amazing today when I needed assistance! She provided fast and clear communication, very happy with the overall outcome.
3 décembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Hope,
Thank you for sharing your experience. We’re glad Hanan could provide the support you needed and that you’re happy with the outcome.
Prince C helped me after I made a…
Prince C helped me after I made a mistake while trying to order a prezzy card. She sorted a refund to fix my problem .
I Will be making an account with yous for future purchases .THANKS WENDY
2 décembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Wendy,
Thank you so much for sharing your experience! We’re delighted to hear that Prince was able to assist you and resolve the issue quickly. Your kind words mean a lot to us, and we’ll be sure to pass along your feedback to Prince C.
We’re thrilled that you’ll be creating an account with us for future purchases, and we look forward to making your gifting experience even better next time!
If you ever need assistance, our team is here 24/7 to help.
Réponse de Prezzee NZ
Hi, Barbara! Thank you for your feedback! We're glad to hear your problem was resolved. If you need anything else, feel free to reach out!
After 4 months and 10 chats dealing…
After 4 months and 10 chats dealing with Prezzee NZ, as I could not get into my account and everything we tried did not work, chat finally (after continual pressure from me )gave me an 0800 number to call. I spoke with Jessie , she sorted and organised my voucher and emailed me the pdf in around 10 mins all sorted.
28 novembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi Karena,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Andy is the best the problem was solved…
Andy is the best the problem was solved so quickly & now i can use my uber gift card & have the best dinner. shout out to Andy we love him
30 novembre 2025
Avis spontané
Réponse de Prezzee NZ
Hi,
Thank you so much for the compliment about Andy!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Réponse de Prezzee NZ
Hi Chascitee, thank you for your feedback! We're so pleased to hear that Joy was able to assist you effectively. Helping our customers is our top priority, and we're glad Joy could provide the support you needed. If you have any more questions or need further assistance, don't hesitate to reach out!
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