Prime London Avis 

My experience with Prime London is very pleasant. They help let and manage my apartment in Central London. They seem to have a good base of clientele and were able to find a tenant for my property within a short period of time. It is also a pleasure to have Elinor to manage my property. She is very friendly and always responds promptly to any queries I may have.

The PL team were incredible - very attentive, great communication. Devon was an asset to the company and a fantastic agent! Highly recommend.

The team at Prime London Residential and Aline were excellent at renting out my flat. They were very professional, extremely helpful at every stage and responsive to questions and queries. Would highly recommend using Prime London for central London properties.

Aline was a great help in the process of selling my flat, great communication and always available for any question or needs I had along the way. Highly recommend.

When we decided to sell my property we contacted Prime London to request a valuation and since step 1 they have so so helpful, Aline specially was very understanding towards our expectations. It was great to work with her to achieve our final sales price. It would recommend then.

Rented a property through Shannon, the process couldn’t have been easier, and the levels of customer care and professionalism was excellent. Made the entire process simple, quick and painless

Positive experience, and I appreciate that the Prime London team has been responsive and a good intermediary between us and the landlord. They worked to help us vacate our flat early and I want to give a shout-out to Ellie for all the support she's delivered during our tenancy.

Very pleasant people to deal with and sold the property quickly. I can certainly recommend this company to anyone. Brilliant 👏

I recently bought a new home in Belgravia through Bryce at Prime London and I would highly recommend him.

His attention to detail is second to none and he makes the whole process easy and stress free, he is a consummate professional.

As a new resident of London l found the depth of knowledge in and around the areas l was interested in to buy and professionalism of the team and especially Mr Dixon second to none. I was always made to feel like a valued client and my list of questions were reassuringly answered. I am now the proud owner of a fabulous apartment near one of the most visited areas of London. Thank you once again Prime London. Diane Ross.

I’m a landlord with prime London and I’ve been very impressed with how professional they’ve been. I would highly recommend them to any future landlord looking for expert advice.

Joseph and team were absolutely excellent in helping me let a flat in London. Their knowledge and professionalism is top notch. Will use again

Having used Prime London to both manage a property for me as well as market another, I felt compelled to leave a review.
Easily one of, if not the most, professional and thorough companies I have ever dealt with (in ANY sector).
I am a car mechanic by trade and if I had to compare Prime to anything I've ever been underneath, it would be an Aston Martin DB5: classy, well put together, quintessentially British & a pleasure to work with.
Huge thanks to Mr Cadman, I've no doubt we'll cross paths again.

Great Service.
Very impressed at the professionalism of the staff, especially Simran.
I was after an upmarket rental and she understood my requirements and found me the perfect property without having to go around doing lots of viewings.

I have been thoroughly impressed with the service by the team at Prime London and would recommend without hesitation.

Bryce and his team were exceptional from start to finish. Couldn’t recommend Prime more highly!

Excellent firm - have just moved out, and the whole process was seamless.

I have been very impressed with the service given by Prime London. I was looking for an exceptional rental and PL was the only firm that really understood my requirements, and had the inventory to satisfy it.

The viewing went quite smooth, Devon was professional enough to guide me through the process of viewing/signing and arranged a quite swiftly move in.

The nightmare started after I move in.

They told me the electricity provider is E-ON, and ignore the EDF mails I had been receiving quite often. It's only months later I found out that EDF is the actual electricity provider, and you guessed, I paid some hefty late fees. They are also extremely slow with email communication.

I thought that was it. No no no, that's just the beginning.

After checkout, I waited almost 3 months to get back my deposit. Guess why? Because they are just sitting there doing nothing. They made me feel they are chasing after the landlord for the final deposit return. Genius. I only found out the landlord was also waiting for their evaluation on the checkout report, after I established some form of contact with the landlord. God knows how long before I get the money back had I not coincidentally get landlord's contact.

I used its letting and management service last year. Their fee rate is high compared to others, but the services was poor. They did not inform the utility providers when the tenant moved in and moved out. Even worse, when the tenant moved out Prime London did not check whether the tenant settled all the bills, but confirmed to me the bills had been settled. So I agreed to release the deposit. Now all the outstanding bills surface out. There are about 60 bills, reminders and demand letters. I’m being chased by the utility providers and council.😡😭😭😭

Prime London replied as below in 2022 saying that it's the incoming agent's responsibility not their reponsibility. Is it fair and reasonable for the incoming agent to inform the service providers that the previous tenant had moved out and his moving and out dates (to which the new agent had no information)? Is it fair and reasonable for them to confirm to me all things had settled before they checked? I believe everybody can make a sound judgment from it.