We've been working with Prime London for a number of years now and they have always been reliable and easy to deal with. A special thank you to Cristina, who always goes above and beyond to make sure... Voir plus
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What a remarkable experience with this estate agent!!! Very professional, knowledgeable and genuine service received throughout from viewing till the end of the purchase process from GYTIS SERIKOVAS.... Voir plus
I’m writing this review because I want to give some well deserved recognition to a lovely lady called Kate. She has gone above and beyond for me. She is always very quick to answer my calls or emails,... Voir plus
Great property management company. Big thank you to Kate Hamlyn for being always extremely helpful and with friendly attitude. We really appreciate all your help.
À propos de l'entreprise
- Agence immobilière
- Agence de location d'appartements
- Société de gestion immobilière
- Évaluateur immobilier
- Agence de location immobilière
Écrit par l'entreprise
Prime London are a Central London Estate, Letting and Asset Management agency, where an ethical and professional service is paramount. We handle over 800 transactions annually, and manage over £1bn of assets in Central London. With our global reach and partnerships, we deal with some of the finest properties in the world, and our dedicated team understand fully the bespoke service required to meet the needs of our clients, purchasers and tenants. Prime London own and operate from our offices both at 21 Grosvenor Gardens in Belgravia, and at Palace View, adjacent to Lambeth Bridge.
Coordonnées de contact
Palace View, 131 Lambeth Road, SE1 7BT, London, Royaume-Uni
- 0207 928 6663
- Office@PrimeLondonResidential.com
- primelondonresidential.com
4,8
Excellent
86 avis
Aucun historique récent de demande d’avis
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A répondu à 50 % de ses avis négatifs
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Prime London poor service
I used its letting and management service last year. Their fee rate is high compared to others, but the services was poor. They did not inform the utility providers when the tenant moved in and moved out. Even worse, when the tenant moved out Prime London did not check whether the tenant settled all the bills, but confirmed to me the bills had been settled. So I agreed to release the deposit. Now all the outstanding bills surface out. There are about 60 bills, reminders and demand letters. I’m being chased by the utility providers and council.😡😭😭😭
Prime London replied as below in 2022 saying that it's the incoming agent's responsibility not their reponsibility. Is it fair and reasonable for the incoming agent to inform the service providers that the previous tenant had moved out and his moving and out dates (to which the new agent had no information)? Is it fair and reasonable for them to confirm to me all things had settled before they checked? I believe everybody can make a sound judgment from it.
16 mars 2021
Avis spontané
Réponse de Prime London
Hi Christine,
As discussed, sadly your incoming agent did not relay/update the details when bills were received. This was during a lockdown period, but after we were made aware, we rectified this, even though we were not managing the property.
I have asked for the review to be updated (for accuracy and fairness), but as this has not been done, I have replied to ensure that this is seen.
Best,
Joseph
Terrible agency!
Terrible agency!! They do not care about you at all. Do not even do the absolute MINIMUM. AVOID.
17 décembre 2019
Avis spontané
Réponse de Prime London
This is a fake review along with others all posted at the same time. This is known to us already.
Completely incompetent staff
Completely incompetent staff.
AVOID BY ANY MEANS IF YOU VALUE A GOOD SERVICE.
17 décembre 2019
Avis spontané
Réponse de Prime London
This is a fake review along with others all posted at the same time. This is known to us already.
Do not deal with this unprofessional company.
The company lied about the readiness of the seller to complete. Here I am fourth months later still waiting for the cladding report which is ESSENTIAL for all 6+ stories buildings. I was told all the documents were ready when I initiated the process of purchasing the property. They pretend to help when all they do is say “We’re doing more than we should” and “this is not our job”. They don’t respond for days, gave me 30 deadlines for completion so far which they haven’t been able to keep, and then lie about being unable to give me back my reservation fee. They are not allowed to sell a property in that building without the cladding report and all they are doing is hold buyers like me unlawfully and tell me I cannot get my deposit back.
17 décembre 2019
Avis spontané
Réponse de Prime London
Hi Ali,
Sadly this defamatory review is very far from the factual events.
This narrative was used in your subsequent SCC claim against the vendor, which was dismissed as being without merit. The vendor and we followed through (and provided evidential proof) as a matter of principal and to ensure that this narrative was not rewarded. We assume was not anticipated, but regardless this was a needless cost of time for all.
I wish you the best, but invite you to take note of the above, and the words conveyed to you in the SCC hearing.
Joseph
Efficient and strong staff
This firm has a really good staff base - right from Joseph the owner who I met on the valuation through to the sales team and now property management has been seamless. I have dealt with every member of staff and because they all are close team they know what is going on, which saves me having to explain things over and over as I did with my previous agent. This is how it should be and I will be with them for as long as I have the property!
24 novembre 2016
Avis spontané
Excellent customer service
I must say that my experience with Prime London has been excellent and an absolute record of accomplishment, less than 3 weeks from the moment I picked up the phone till the day I moved. Bryce has been amazing, he thoroughly understood my briefing, found me the perfect place and has secured a great deal. I couldn’t be happier and would strongly recommend the Prime London team when renting or buying a house.
24 novembre 2016
Avis spontané
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