Great experience with Dan who is very helpful as always for years and sorted my service renewal out efficiently and promptly. Trust and rate this company highly. Very helpful
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Dan has been great in helping out in renewing the service agreement and professional at all times. For any technical related query, he promptly helps in connecting with the right customer service agen... Voir plus
From phoning to get a quote, to having my cameras installed I found the company very helpful. Staff very pleasant from speaking to Rob on the phone explaining about the job and always responding to a... Voir plus
L'entreprise a répondu
Great Company.From initial discussion and quote,through to installation,friendly professional staff.I then had technical difficulties,solely due to my old troublesome tablet! The patient help and supp... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Installateur de systèmes de sécurité
- Magasin de matériel de surveillance
- Télévision en circuit fermé (CCTV)
- Magasin d'équipement de sécurité
- Agence de sécurité
- Fournisseur de systèmes de sécurité
Écrit par l'entreprise
At Prime Security Installations Ltd, we are small enough to provide a more flexible and personal service than the large multinationals, and big enough to offer a more professional and reliable system than the small security firms. What sets us apart is the way we get to know our client personally, so we have a clear understanding of their security and office support needs. Our engineers are trained to a high level of competency and will maintain high standards throughout the installation and PRIME Security's after sales service. We will carry out the following services: CCTV installation, Alarm installation, Access control, Door Entry, Servicing and Repairs. We offer FREE quotation with no obligation. Feel free to call us on 03337720954 or 08007720589 #yoursecuritymatters"
Coordonnées de contact
1a Warwick Street, CV5 6ET, Coventry, Royaume-Uni
- 03337720954
- info@primesecurityltd.co.uk
- primesecurityltd.co.uk
4,9
Excellent
528 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Dylan was great…
Dylan was great he knew what he was doing he had patience with me
18 décembre 2024
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your kind words! We’re so pleased to hear that Dylan provided excellent service and demonstrated patience while assisting you. It’s always our goal to ensure every customer feels supported and confident with their system, and it’s great to know Dylan delivered on that.
If you ever need further assistance or are interested in exploring our other services, such as burglar alarms, CCTV, or smart doorbells, feel free to reach out or visit our website at primesecurityltd.co.uk.
Thanks again for choosing Prime Security—we’re here whenever you need us!
Best regards,
Prime Security
primesecurityltd.co.uk
Security Service
Hi I have been with prime security for a number of years now and have been covered by their service agreement which keeps my security up to date and consistently working. The staff I deal with are pleasant and helpful. I have recently been talking to Callum who has been very helpful with my service agreement renewal.
16 décembre 2024
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your wonderful feedback and for being a loyal customer over the years! We’re delighted to hear that our service agreement has kept your security system up to date and running smoothly. It’s also great to know that our team has been pleasant and helpful during your interactions.
A special thank you for mentioning Callum—we’re proud to have him on the team, and we’re glad he could assist you with your service agreement renewal.
If you ever need further assistance or want to explore additional services like burglar alarms, CCTV, or smart doorbells, don’t hesitate to reach out or visit our website at primesecurityltd.co.uk.
Thanks again for choosing Prime Security—we truly appreciate your support!
Best regards,
Prime Security
primesecurityltd.co.uk
Would thoroughly recommend Prime…
Would thoroughly recommend Prime Security!
Found this company via a neighbour, very competitive, very helpful, so a very happy customer!
16 décembre 2024
Avis spontané
Réponse de Prime Security Installations Limited
Thank you so much for your wonderful feedback and recommendation! We’re delighted to hear that you found us through your neighbor and had such a positive experience. It’s great to know you found our service helpful and competitive. If you ever need assistance again or want to explore our other offerings like burglar alarms, CCTV, or smart doorbells, don’t hesitate to reach out or visit primesecurityltd.co.uk. We’re thrilled to have you as a happy customer!
I have used Ptime Security for 9 years. I have found - Profuct & Service ' Top Class,reliable,and good Quality...Equipment highly reliable...Good Quality,and Service.
I have always Relied,and been Satisfied with their Quality,and Customer Service....These days..Security is important..and thats what PRIME SECURITY Provides. 10/10
13 décembre 2024
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your incredible loyalty and support over the past 9 years! It means so much to us to know that you’ve consistently found our products and service to be top-class, reliable, and of high quality. We’re honored to be your trusted choice for security, especially in today’s world where peace of mind is so important. Your satisfaction is always our top priority, and we truly appreciate your glowing 10/10 review! If there’s ever anything more we can do for you or if you’re interested in additional services like smart doorbells or burglar alarms, don’t hesitate to reach out or visit primesecurityltd.co.uk.
New cctv installation
This is the first time I have used Prime Security Installations Ltd after being recommended to me. And I must say I have been really impressed by the service from the engineer who installed the product to all the staff I have spoken to on the phone, every one was knowledgeable and ever so polite unlike some companies I have used in the past.
I am in early stages of vascular dementia but coping very well at the moment and after trying to acquaint myself with the recorder and the settings unfortunately came across a problem neither myself or my wife could sort out I contacted the company explained the problem and nothing was to much trouble for them .
They are sending out an engineer out to rectify the problem which I was expecting to try and sort out over the phone. As far as I am concerned I would most highly recommend this company by far the best I have used.
11 décembre 2024
Avis spontané
Réponse de Prime Security Installations Limited
Thank you so much for sharing your detailed and heartfelt experience with Prime Security Installations Ltd. We are truly honored by your glowing recommendation and deeply touched by the trust you've placed in our team. Your feedback means a great deal to us, especially knowing the personal context of your situation.
We understand the challenges that come with navigating new technology, particularly when dealing with health concerns like vascular dementia. Our goal is always to provide support that goes beyond just technical assistance - we aim to offer genuine care and understanding. We're glad that our team could make you feel supported and that we could help resolve the issue with your recorder promptly.
Your kind words about our staff's knowledge, politeness, and willingness to go the extra mile are exactly the standards we strive to maintain every single day. Thank you for taking the time to share such a comprehensive and positive review. We are committed to continuing to provide the high level of service you've experienced.
We wish you all the best and thank you for your trust in our company.
Maintenance contract
I called to get details of the maintenance packages available for my CCTV system.
Dan explained clearly and thoroughly the options available and set-up my direct debit within a few minutes.
I'm confident that the contract is right for me.
3 décembre 2024
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your detailed feedback! We're pleased that Dan was able to clearly explain our maintenance package options and help you set up your direct debit so efficiently. Our goal is always to provide transparent, straightforward service that gives our customers confidence in their choice. We appreciate you taking the time to share your positive experience and confirm that we met your needs.
Received a new router therefore needed…
Received a new router therefore needed to reconnect my camera to the new WiFi, Received a call from DYLAN, who explained everything and even sent me a link on how to reconnect to the new router & WiFi. Excellent customer support. Thanks again
3 décembre 2024
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for sharing your experience! We're glad to hear that Dylan provided such helpful support during your router and camera setup. Our team aims to go above and beyond by not just offering verbal guidance, but also providing practical resources like step-by-step links. We appreciate your feedback and are pleased that you found our customer support excellent. Thank you for taking the time to recognize Dylan's assistance.
Warrenty renewal
Renewed the warranty Dan was really helpful. Been with Prime for 4 years now.
9 novembre 2024
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your continued trust in us over the past 4 years! We’re so glad to hear that Dan was helpful during your warranty renewal—it’s always our goal to make the process as smooth as possible. We truly appreciate your loyalty and look forward to providing you with the same great service for many more years to come.
By the way, if you’re interested, we also offer a range of services like burglar alarms, CCTV, and smart doorbells. Feel free to reach out or visit our website at primesecurityltd.co.uk for more details.
If there’s ever anything else you need, don’t hesitate to get in touch!
Rang to renew my cover for cctv system…
Rang to renew my cover for cctv system and Dan was very polite and helpful with my enquiry thank you Dan.
3 décembre 2024
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your kind feedback! We’re so glad to hear that Dan was polite and helpful with your CCTV system renewal. It’s always our goal to make the process as smooth as possible. We truly appreciate your continued trust in us.
If you ever need any further assistance or are interested in our other services like burglar alarms, CCTV, or smart doorbells, don’t hesitate to reach out or visit primesecurityltd.co.uk for more information.
Thanks again, and we look forward to serving you in the future!
Poor service and incorrect information
Poor service and incorrect information
Poor service and Incorrect information
Got security system installed there is a huge difference between when you go for sales quotes to after service.
Had issues with cameras within warranty period and spoken to engineer Darragh twice and he confirmed that as he tried to help remotely and it didn’t work there would be £85 labour charges and all parts will be covered as under warranty.
I tried to call and spoke to receptionist and extremely poor service, I asked to book an appointment first with engineer for inspection at property and she said I have to speak to an engineer and when enquirer why can’t she just simply book an appointment as I have already spoken to engineer and she said no I can’t book the appointment and I have to speak to engineer again pointless and exercise as the beginner already told me that if remote support doesn’t work then call and book appointment.
Spoken r engineer again and he confirmed again £85 charge and nothing else as in warranty for all parts.
This information was also confirmed on 12/12/2024 by another person when I spoke to someone else.
Now the receptionist very poor manner I had to say, she said appointment is booked but the charge is £85 an hour which is extortion for a product in warranty.
She was adamant and when I said let me speak to engineer as I have confirmed with him no other hidden charges and have been confirmed before by other.
She said I AM THE RECEPTIONIST AND I KNOW THE CHARGES I WONT JUST PUT YOU THROUGH ENGINEER, I HAVE BEEN GIVEN WRONG INFORMATION 3 times and what she is saying is correct.
Asked to log a compliant and her response was you can but that is the charge and I can’t promise that you get a call back at your preferred callback time as he is the manager so manager will call when they want.
Extremely poor service, I would not use them again, when they want us to install the cameras they were nice and said everything be covered, you are going for top of the range cameras and they last forever, we support you even if you want to move all these cameras to new house, if you move for £300.
For full installation £300 and for repair in warranty £85 an hour and that too when you agreed with me no other hidden charges, good job I kept asking charges on every call or I would have been charged ridiculous amount.
Cancelled the appointment and take the business elsewhere lots of better and cheaper options out there.
Company owner did tried to contact to resolve the situation and also agreed as a one off to pay £85 charge for fixing the problem rather than hourly rate and on a condition that if wiring is the issue then I will I’ll have to pay.
Waited for the appointment entire evening and then called the office to checking if the engineer is still coming and they said, yes we come till 18:00 evening and then got a call from the engineer who said he can’t attend because he has another job before me and he will be late.
I am not bothered anymore, will get a local engineer to fix. Had a real poor experience.
22 novembre 2024
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for sharing your experience, and we sincerely apologize for the frustration you've encountered. We’ve reviewed your case and understand your concerns. We reached out to you directly and offered a first-call appointment to resolve the issue, but unfortunately, it was declined.
We strive to provide clear communication and professional service at all times, and we're sorry that this wasn't your experience. We regret that there was confusion regarding charges, and we did make efforts to address your concerns, including offering a one-off £85 charge rather than the hourly rate.
We understand your decision to seek assistance elsewhere, but if you ever reconsider or need further support in the future, please don’t hesitate to reach out. We’re committed to ensuring customer satisfaction and hope to provide a better experience should you choose to give us another opportunity.
Best regards,
Prime Security
primesecurityltd.co.uk
CCTV
We have had our CCTV through Prime Security since 2017. I reported a fault with it and within 24hrs I had a call back to fix it. Dylan was extremally helpful and solved the problem in less than 15 mins.
I would recommend Prime Security.
20 novembre 2024
Avis spontané
Réponse de Prime Security Installations Limited
Thank you so much for your great feedback! We’re delighted to hear that Dylan was able to resolve the issue so quickly and efficiently. It’s always our goal to provide fast and effective support, and we’re thrilled that we could meet your expectations.
We truly appreciate your recommendation and thank you for choosing Prime Security for your CCTV needs since 2017. If you ever need any further assistance or are interested in additional services like burglar alarms or smart doorbells, feel free to reach out or visit our website at primesecurityltd.co.uk for more information.
Thanks again, and we look forward to continuing to serve you!
Best regards,
Prime Security
Always good service
Always good service when i need to use technical support and always gets sorted on the first time
20 novembre 2024
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your kind feedback! We’re so glad to hear that our technical support has always been helpful and able to resolve your issues on the first try. Providing efficient and reliable service is always our goal, and we’re happy to have met your expectations.
If you ever need further assistance or want to explore our additional services like burglar alarms or smart doorbells, feel free to reach out or visit our website at primesecurityltd.co.uk.
Thanks again, and we look forward to continuing to serve you!
Best regards,
Prime Security
primesecurityltd.co.uk
Used Prime security few years back for…
Used Prime security few years back for cctv camera installation at home. Their prices were cheaper and gave a good professional service...after appx 5 years my cameras stopped working...called them...they promptly arranged an engineers call...Darragh took me through the settings on a new app and my cameras are working again...very pleased with their professionalism and quick response and courtesy...will definitely recommend them to anyone needing cctv and will use their services again.
19 novembre 2024
Avis spontané
Réponse de Prime Security Installations Limited
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve been pleased with our professional service, from your initial CCTV installation to the prompt response and support from Darragh. It's great to know that your cameras are up and running again!
We truly appreciate your recommendation and are always here to assist you with any security needs. If you ever need further support or are interested in additional services like burglar alarms or smart doorbells, don’t hesitate to reach out or visit our website at primesecurityltd.co.uk.
Thanks again for choosing Prime Security—we look forward to serving you in the future!
Best regards,
Prime Security
primesecurityltd.co.uk
Darragh is great
Darragh is great! Knowledgeable, easy to talk to and always sorts out any queries, pronto!
18 novembre 2024
Avis spontané
I couldn’t access camera view on 4g
I couldn’t access camera view on 4g, only on home wifi, so phoned for Tech support. The first time they rang, I had to go out, so Dylan said he would phone the next day, and true to his word, he did. He was so lovely - endlessly patient, but after an hour, he was unable to resolve the issue, and as he had another appointment said he would ring the following day, which he did. Issue resolved this time, and it was really pleasant to deal with someone who was so clear in his instructions, as many technicians assume a level of computer speak far above what an elderly person understands! Excellent service, thank you.
16 novembre 2024
Avis spontané
Would recommend Prime Installations
Used Prime Installations to repair, service and add a camera to my CCTV system. Resolved all issues, serviced system - everything up and running again. Day after, experienced a minor issue (could only be seen during hours of darkness) - great aftersales service - technical team telephoned to see if the problem could be fixed over phone - needed visit to adjust camera angle - return booked. Very happy with this excellent service.
13 novembre 2024
Avis spontané
I phoned Prime Security as suddenly I…
I phoned Prime Security as suddenly I was unable to view my CCTV cameras on my mobile. The office arranged for someone to phone me back the same day. Dylan talked me through on the phone how to sort this problem. He was very patient and explained everything very clearly. He also made sure that everything was working properly again. He never rushed the call. As a company would definitely recommend.
8 novembre 2024
Avis spontané
Dylan was awesome so patient and…
Dylan was awesome so patient and professional. I am disabled and his caring manner and his understanding of my condition was excellent
5 novembre 2024
Avis spontané
Great customer service from Dan...
Great customer service from Dan.... advised the best package for us. Not pushy at all, rang back when he said he would. And I understood every word he said! Would highly recommend to others...
5 novembre 2024
Avis spontané
Always had great service from Prime…
Always had great service from Prime Security. I would like to thank Darragh, in Technical, who was brilliant and helped me greatly in viewing, and saving, a video of vandalism to a car.
30 octobre 2024
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.