Primflora Avis 10

Réponse : Primflora

28 févr. 2026

Dear Customer

Thank you so much for your fantastic review!

We’re delighted to hear that you found exactly what you were looking for. It’s also wonderful to know that our customer support made your experience even better; that truly means a lot to us.

We really appreciate your support and look forward to helping you again soon.

Warm regards,
Primflora Team

Réponse : Primflora

27 févr. 2026

Dear Customer

Thank you so much for your lovely review and for taking the time to share your experience with Primflora.

We’re truly grateful for your kind words about our team. Providing great service with a polite and supportive approach is very important to us, so it means a lot to hear that this was reflected in your experience.

We look forward to serving you again soon!

Warm regards,
Primflora Team

Réponse : Primflora

17 nov. 2025

Hi cjmasters,

We're very sorry to hear about your experience. According to our tracking system, your parcel was delivered by Yodel on 14th November 2025 at 11:33, and our support team (including Ethan) noted confirmation of receipt from your side. They've also followed up via email with further guidance.

That said, we completely understand how frustrating delivery issues can be. Please do check your email for our latest communication, and don’t hesitate to reply there so we can assist you directly. If you still need help resolving this, we’re more than happy to step in again.

We genuinely care about our customers and would appreciate it if you'd update your review once everything is resolved.

Warm regards,
Primflora Support Team

Réponse : Primflora

6 nov. 2025

Hi Peter,
Thanks for your feedback and sorry to hear about your initial experience.

Our team has since followed up with you via email and provided the correct user manual to ensure proper use of the walking cane. We're glad we were able to help you get it working as intended — the product is indeed fully functional when operated following the correct steps.

If there's anything more we can assist you with, we're always here to help.

Best regards,
Primflora.com Support Team

Réponse : Primflora

6 nov. 2025

Hi Nadine,
Thanks for your review, and we're sorry to hear you were disappointed.

We’ve already followed up with you via email, and Ethan from our support team confirmed that a full refund was issued, with no return required. The item in question was a limited Halloween witch hat, which we no longer sell.

We always aim to resolve any issues quickly and fairly. If you’re satisfied with how this was handled, we’d greatly appreciate it if you could update your review to reflect the outcome.

Best regards,
Primflora.com Support Team

Réponse : Primflora

6 nov. 2025

Hi Julie,
The first product you received was sent by mistake, and we immediately arranged a new shipment with the correct bird repeller you ordered. It was delivered within 7 days.

Following your update, we also provided a manual to help with usage. You later confirmed the product was working fine, but stated that you simply didn’t like it and requested a refund.

As per our policy, we informed you that a full refund requires a return of the product. You declined to return the item and requested a refund without sending it back. As a gesture of goodwill, our team offered a 20% partial refund, which you declined.

We strive to resolve all issues fairly and in line with our clearly stated policies. If you have any further questions or need help, we're always here.

Best regards,
Primflora.com Support Team