Pro-Camera Avis 

Extremely quick response to order and received next day. Definitely recommend

Pat

I bought a camera as a birthday present from Pro-camera. I wasn’t sure what to buy but I found the customer service very helpful. They offered me the best choices within my budget. I’m the end I went with a Nikon P1000 with a bag. Delivery was next day. The present went down really well and I’m really pleased. Excellent service and excellent company. Will be recommending Pro- camera to all my friends.

I bought the Nikon 200-500 lens after reading great reviews about their delivery time etc, which was great, however, 5 months later my lens got an object within the barrel, after explaining that I can’t be without my lens for weeks on end, pro-camera offered to have their tech look at it for me, which they did and had it back to me in record time, the problem was that they hadn’t replaced grub screw correctly, which dislodged and jammed my lens (creating great gouges out the barrel) at 250mm, useless to me. On then contacting pro-camera again they refused to take any responsibility for the damage. They claimed it had demanded when they looked at it, that it was in that condition when I sent it to them but also that it was sent back to me fix and useable, it can’t of been both. I became so stressed I wasn’t seeping, eating and had permanent headaches so I got solicitor involved, they refused contact with them, they simply kept repeating that they would send it to Nikon if I posted it to them, fronting the cost, yet again (turns out it’s free to post items to Nikon) but when questioned if the would admit to looking at the lens they avoided answering the question, telling me they wouldn’t. As a whole I found the customer service representative to be rude, unhelpful and she completely refused to acknowledge they had damaged my lens to a point it was useless to me. Now, I expect that this review will have some reply from pro-camera, as the other negative reviews have, still refusing to take responsibility, but having sent the lens off to Nikon myself, with a letter explaining what had happened it’s been sent back to me with the damaged parts replaced, at no charge, so they obviously realised that it was damage I could not of possibly myself. They accused me of lying, being demanding and with each email getting more and more disrespectful and undermining as they came through. I’m so pleased with the outcome from Nikon, but I, my photographer friends and members of my camera club (800+ members) will never use pro-camera again. All is good until you find yourself with a £1000 lens damaged and useless to you and no one taking responsibility for it.

Since writing this review I’ve received an email from Trustpilot saying pro-camera have requested a copy of my original invoice, claiming they want to look into it further, they have received countless emails from me and opportunity to look into it, several with a copy of my invoice attached, so they can 1) contact me directly and 2) already have a copy. Maybe I should of written the review whilst this was on going, they might of taken a little more interest in my case then!

In reply to your reply, pro-camera, yes, it’s a good job Nikon care about their customers, and are willing to fix your mistakes, at no charge, because I wouldn’t of had the energy to chase you for payment for the work, you would probably of just turned rude and undermining again!

Purchased a Nikon d3500 from these guys, great price and support from start to ups delivery
Steve, Very satisfied customer

I wanted a camera for my daughter who is just starting a photography course at college and found pro-camera online. Their customer service was excellent. I advised my budget and what I spec I wanted and they gave some great advice. I made my purchase and the delivery arrived next day. Couldn’t be happier.

Ordered DJI drone from Pro Camera. Arrived very quickly. Noticed UK power
Lead missing. Emailed the company and it was on a courier the next day.
Very helpful staff. Very pleased and recommend.

Once again I have used Pro Camera to buy equipment. As with my previous dealings with them their service was excellent and helpful. The dealt with my order readily and even though I live in Malta I received my goods on Thursday having order it on Sunday evening.

Very Happy with the service I received from Pro-Camera. I would not hesitate to recommend this company. It was certainly the best deal I found, I will be using this company in the future. Thank you for all your help.

I don’t normally write reviews, but after the excellent service pro-camera provided I felt it necessary to share my experience.
I wanted to purchase the Garmin Forerunner 935 for my partner as a birthday present, but as usual had left it to the last minute and worried that if I was to make the order, it wouldn’t arrive in time for his birthday.
I sent a message late Thursday evening to find out how long delivery would normally take, not expecting a reply until at least the following day.
The price of the watch was almost £100 cheaper than anywhere else online.
To my surprise, I received an email back from the sales manager Liz at almost 10pm the same night letting me know that orders placed before 3pm would arrive the next working day.
Again, leaving things to the last minute I placed the order Sunday about 1pm. I received an email straight away confirming the order had been placed and it was expected to arrive on Tuesday.
The order arrived at 10.30am on Tuesday in perfect condition, with still 2 days to spare before my partners birthday. Fantastic service from pro-camera.

Service was prompt and item is as requested, considerably cheaper than elsewhere. Registration with Fuji went without issue.

I can wholly recommend the Pro-Camera.co.uk, however...whoever is planning to take a day off to be home to receive the parcel or whoever depends on receiving an item on a specific day think twice. Or be ready to travel to your nearest parcel pickup point if you're lucky to have one in the vicinity.

You urgently need to offer more delivery options to your customers.

And yes, this is your responsibility as they are essentially your business partners. Your responsibility doesn't end once you hand over the parcel to whichever cheapest bozo you're contracting the delivery services from.

I bought a Canon EOS 80D from these guys. Arrived in time as stated. Item was in perfect condition. Would not hesitate to buy again from this site.

Purchased Canon RF 24-105 Lens, Cheapest Price and Received it within 3 working days as promised

Ordered a Canon 7D Camera & delivered next day. Very happy with the camera and the service at a good price too

Excellent service from Pro-Camera and I will definitely using them again. My order - a Canon 800d - was delivered the very next day, well packaged and secure. Fantastic item and I am very happy with the reduced price compared to other sites.

I recently bought a Cannon 18-55 lens
It's. a great lens .I would recommend this product to any keen photographer.Excellent service from Pro -camera wil definitely use them again.

I tend not to write reviews but I feel this must be said.
If you are thinking about buying from this company be careful!

Seeing their website offering really good prices on UK Canon products I sent off an email to Pro-Camera just asking for confirmation that the L series lens I was interested in was a UK lens and not a grey import.
They replied swiftly confirming it was a genuine UK lens.
I placed my order and 5 days later the lens arrived.
On checking the serial number with Canon and Canon doing some double checking they confirmed to me the lens was not as described and was a grey import with no Canon EU warranty.
Pro-Camera responded to my subsequent emails saying that basically Canon UK were wrong! I have it in writing from Canon that the lens will not be covered under the EU warranty scheme, who would you believe?

It seems Pro-Camera are miss-selling their products,
BE CAREFUL!

The sour taste left by this experience puts PRO (what a joke) Camera to shame. Back to good old WEX!!

Further to an investigation into my statement above, Trustpilot have looked at my correspondence with Canon and have reinstated my review as being sound. They have been very thorough in coming to this decision.

Pro-Camera's reply below is not fair. I offered them time to speak with Canon to resolve this warranty issue but they didn't want to do that. Also they never offered to take back the lens and refund me in full.

Pro-Camera sent the camera the day after the order, but UPS lost the parcel. It took a month to get the camera.

I did ask Pro-Camera if it was a grey import and they stated "All stock supplied by us is product for the UK market ".

Having got the Camera, I registered it with Canon CPS who stated that is was a non-EMEA product and may not be eligible for some services.

The camera is probably identical with Canon UK supplied but you need to read Pro-Cameras T&C's to understand the restrictions on the warranty.

I returned the camera and they refunded immediately.

Had the communications been clearer, I probably would have been happier and given a higher rating, but all credit to Pro-Camera for the speed in which they refunded my money.

The only place I could find to buy a Nikon D3500 body only. Good price and excellent speedy delivery! Recommended!

Bought a Canon G1X mark 3 from here last week. Just over £300 cheaper than the regular UK camera shops. I rang the company, left a message and was rung back the same day and reassured that all the goods were UK stock. Ordered the camera on the 19 Nov 2018 and It arrived by UPS on 22nd Nov 2018. Extremely well wrapped up - the camera box was in several layers of bubble wrap inside a cardboard box that was heavily taped up. Camera box was fully sealed and everything was in the box. I have used stills, videos, flash, many different settings and the ND filter and it produces the high quality results that I had hoped for from and APS C sensor. I have registered the camera with Canon-Europe - and again, no problems.
I'm not sure how this company manages to keep prices so low, but they will now be my first port of call when checking out prices of camera gear from now on. Excellent service and fantastic value for money.
The two year warranty is one year with Canon and one year with Pro-Camera I was told. Obviously I can't comment on this - and hopefully shouldn't have to.

Excellent service throughout, love the Canon XF400 i purchased for work, would recommend Pro Camera 100%.