Pro-Camera Avis 

Like other reviewers I think this company could improve their communications regarding delivery. However, delivery was prompt, and when I decided I did not want the product communications over it’s return were speedy and my refund given immediately they received the return. To summarise: I ordered the product late Friday, it arrived mid-day Thursday, and by 2:30 emails had been exvhanged and I’d posted the product back to them. By mid-day the same Friday I received notification from PayPal confirming my refund. That deserves five stars I think.

I ordered an expensive camera that i was told would be with me in a few days and thats exactly how it happened so ive found Pro Camera to be totally trustworthy and so competitively priced I highly recommend Pro Camera and shall be using them again in the near future.

Ordered new Canon SLR & Lens kit. Arrived next working day as stated. Had read some reviews here beforehand which had stated that there was no updates around despatch etc.
In my view, the main reason I purchased here was UK/EU stock at much lower price point that others, which would not have been possible with additional layers of admin.
I received email confirmation with PDF receipt attached immediately after ordering (8pm at nigth)
I received UPS notification early the next morning (07h37) and was able to track the entire shipment, from collection later that afternoon right through to delivery to me the next working day.
No issues at all.
Product is legit and registered on Canon UK. Very happy so far.
Thanks!

Great! Quick communication. Great prices. Ordered 2 sigma art lenses on Thursday and they arrived on Monday. They email back quickly and process orders very quickly.

I ordered a Nikon 16-80mm zoom lens which was very well packaged and arrived promptly (2 working days). The lens was in a white box (which usually means it is from a kit that has been separated out, NOT that it is a grey import!) and all guarantees, paperwork etc was correctly in order.
The lens is of course outstanding and Pro Camera offered a very competitive price.

I am a VERY happy customer.

Ordered the new Canon 100-400 from Pro-Camera on Saturday 6 October, had problems with my PayPal account as not sure payment had gone through, also an e-mail from PayPal stating suspicious activity. E-mailed Pro-Camera sales, had a reply from Liz within 30 minutes stating they had my order had been received and would be delivered on Tuesday 9 October.
Like a number of reviews on Trustpilot was a bit sceptical, also as payment made to Middleton Hill Ltd that if you do a company search is a Postal and Courier Company in Repton with very little assets. Again e-mailed them (Liz), quick reply again stating that Middleton Hill is the trading company of Pro-Camera and a tracking reference for UPS would be available on Tuesday. I sent an e-mail to Liz early Tuesday for the tracking reference, again a quick response, as it happened UPS were at the front door just as I read the e-mail.

The package was well packed and the lens was sound, also it came with a Europe Warranty Card. Registered it straight away on the Canon site: no problems, in-fact had an e-mail from Canon confirming the registration.

Not sure how this company's systems works and able to offer these prices for UK stock (Canon). They also have other web sites, Next Day Cameras & Ashton Little, their web site has limited functionality, no order records or on-line tracking but it all seems to work. My fears were unfounded. Would I order from them again; Yes if the price was right for my requirement. My next purchase will be an extender for the lens, checking with other web company's Pro-Camera are £45 cheaper.

I was a little twitchy about using a company I'd never heard of before, especially in light of so many "grey" market and horror stories about buying online. Based upon some of the Trustpilot reviews (thank you!), I took a chance and ordered a Fuji XF 16mm F1.4 R WR lens at hundred quid below the nearest competitor.

The lens arrived within a few days (no tracking, but didn't need it) by UPS, as described, brand new, well-packed, in Fuji box, complete. Warranty registration on Fuji was straightforward. Will use again.

I bought a set of DJI RE Goggles from this site. I was concerned as the price was very favourable but I had no knowledge of the retailer. However, I was also new to business once and I needed customers to try my services too! That said, the fact I could pay by PayPal and use my linked credit card gave me added confidence that I would not be left out of pocket if all went awry! Less than 48 hrs after ordering - my package arrived by courier service. The goods are exactly as described and I have made a saving of around £150! Perfect! I will 100% use these guys again.

Would use again.

Was initially sceptical after reading some comments that seemed to question the legitimacy of this company and its products. However, I ordered close to 2k worth of Drone and related gear, delivered exactly when they said and received exactly what I ordered. Nothing to complain about here, wish some of the larger organisations I have dealt with would provided the same good deals and service.

Bought myself a fuji x100f camera from the online Pro-camera.co.uk shop easy online shopping experience, great communication from members of staff, the camera is one of the best if not the best camera I've had to date, the price was excellent compared to other companies around the UK, postage was fast & reliable, my advice anyone considering buying a new camera/equipment the pro-camera.co.uk is the No1 place to stop & shop in the UK. Thanks for a easy & pleasant shopping experience.

Having trawled the internet for a new camera lens I came across Pro-camera, I found the lens I was after for considerably less than amazon and some mainstream retailers. I was still unsure after purchasing from them, I received confirmation but no delivery details. I sent an email to find out and received a reply within an hour, the lens arrived as they said it would, the genuine article and I would recommend pro camera to anyone looking to buy for that little bit less!

Further to my previous review (see below) ... Pro Camera did in fact contact me, stating "We were unable to deliver your camera before the Bank Holiday weekend due to the volume of orders we were handling and it will now arrive with you on Wednesday. We have however seen a review you have left on Trust Pilot. If this is removed then we will be able to proceed with your delivery, otherwise unfortunately it will need to be cancelled."

On opting to cancel, they advised we could keep the camera bag (sent without anything to say who had sent it) as a "courtesy".... which begs the question, how did they find the time to sent that but not the camera in the first place?

I also cant help wondering whether they would have responded to me if I hadn't placed this review online.

That said, they did refund our money in full, hence amending my rating.

ORIGINAL REVIEW
I am really concerned. Having placed an order for a Canon G1X Mark III (order number DR463910003398) on 21st August 2018, I did not receive an email confirmation of the order, but on emailing the company after the order was placed, Liz responded within 3 minutes confirming the camera would be delivered on Friday (Yesterday).

However yesterday I received via UPS from Derby a box without any markings, dispatch note or return address with a cheap camcorder bag inside, no camera. On emailing the company at 14:00 asking about this parcel and requesting my tracking details, I have had no response. I have chased again today via email, still no response. I have tried to contact via the telephone number of their website but this just goes through to call handling messaging service that clearly services a number of companies.

DP Review mentions this could be a scam? I need some reassurance asap.

Purchased a Canon 80D body DSLR at a very good price compared to other outlets. Next day delivery as stated. I have registered the camera on my canon website for guarantee with no problems. Only thing I would say it would be nice to get an email update from pro-camera that the order had been processed and dispatched. I got a email confirming initial order and then a UPS delivery notice for a parcel to be delivered next day. Just that extra email to give people assurance would be fab.

Initial e mail exchanges answered all queries. Next day delivery of the Canon5D Mk IV body as promised, highly competitive price and excellent service. Already registered the camera with Canon. So a most satisfactory result.

I recently purchased a Nikon lens at a price 10% lower than the competition. Was delivered next business day by UPS as promised, and brand new as ordered.

The lens registered with Nikon without difficulty; clearly is not a grey import etc.

Only downside of Pro-Camera is that you get no dispatch or tracking information, simply an e-mailed order confirmation. However an e-mail to their sales team resulted in very prompt answer,

I am happy to recommend the company, and will be using them again myself.

I have been looking for some time now to buy a Nikon D7200,there are quite a few cameras for sale on E-bay and Amazon at vey tempting prices but after sending a few E-mails,you find out there imports,hence the price,,so not for me,after looking further,I find Pro-camera,at a very good price and reading there add,its says,UK stock,2yrs warranty etc;too good to be true i thought but messaged them anyway,within 5 mins i received an
E-mail stating there NOT imports and do carry a 2yrs warranty,so,,,,,thought am going to order a camera,at 14:00 I placed an order,the day after the camera arrived,how good is that!!,,,the box came sealed and everything works,paperwork is all in order and registered the camera with Nikon,so for me,,,,,this is a company i would order off again, I know there are a few negative reviews on here but if you read Pro-cameras responce,I think they do seem to want to sort any issues out if they arise,you just have to give them time to respond,all in all,,,at this point am very happy with Pro-camera,,I would definitely recommend to family and friends,,

I was a bit nervous having read some reviews, but communication (by email) with them was good, and the lens arrived (well packaged and with manufacturer's seal intact) a day earlier than anticipated.

Had a problem with my D5600. Liz and the team at Pro Camera sorted the problem with Nikon quickly and efficiently. Thank you for your great service and communication.

The staff were great regarding helping me with my problem. Fast email responses from the helpful staff made all the difference, and the results were good. Thank you all.