Delay with Evri loosing parcel, Pro Plates replaced and sent them to us. Eventually it was sorted, would be nice if they had responded earlier but ultimately we got our parcel. Thanks for sorting.
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Lisez les avis des autres
Have sent a number of emails that 'bounce back' and a contact form with no response. They do not answer phones either. Ordered 4th October, now 27th of October and order still at processing, not even... Voir plus
We happened upon Pro plates whilst searching for gym equipment online & was sceptical because the price was so reasonable and the product looked so impressive. We risked it and ordered an Olympic... Voir plus
Delivery is extremely slow - waited a month for what was promised as a 10-14 day delivery. The main advantage of the site is the price, and the equipment is perfectly fine quality However its quite... Voir plus
À propos de l'entreprise
À propos de Pro Plates
Écrit par l'entreprise
Coordonnées de contact
20 PRENTON WAY, PROFORM GROUP, CH43 3DU, PRENTON, Royaume-Uni
- info@proplatesfitness.co.uk
- pro-plates.co.uk
3,1
Moyen
258 avis
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Very happy with the weight plates
23 janvier 2022
Ordered the 150kg bumpers for our gym…
Ordered the 150kg bumpers for our gym with our logo on. Will be back for more!
22 janvier 2022
Avis spontané
Accessories
Bought some of their accessories; arrived on time and in good condition!
21 janvier 2022
Avis spontané
This is my third order with ProPlates…
This is my third order with ProPlates (accessories for my powercage this time) and as usual with these guys the service and quality was 10/10)
21 janvier 2022
Avis spontané
Easy to use and great value for money!
19 janvier 2022
Dumbbell Package
Ordered the dumbbell package with ease, great service and fast delivery. Will use your service again
5 janvier 2022
Avis spontané
Great!
Responded quickly to my enquiry and website was easy to use. Products look good!
9 décembre 2021
Happy customer!
We have some bare metal plates and are happy with our purchase. Good value for money and customer service was great, was even asked for our delivery availability to avoid any missed deliveries. We will be back to add to our home gym when needed, thanks very much!
6 décembre 2021
Avis spontané
Quality of plates is next level, dont waste your time elsewhere
Once order was placed I was email by pro plates asking for specifications I.e letter spacing. Very helpfully and informative staff. I've had plenty of different plates in the past but hands down the plate quality from these guys is Top of the top. Highly highly recommend if you want quality plates then don't go half hearted and try and save £15/20 just go to pro plates you will not be disappointed that's for sure!
6 novembre 2021
Avis spontané
Pro plates order
Recently placed an order with pro plates very straightforward I then realised I wanted something else aswell. I made a second order but through great communication Aleisha at pro plates was able to link my two orders together and get them delivered all at once with only one delivery charge. I was also able to specify what day suited me and again she was able to oblige. Great customer service extremely helpful
Would definitely recommend
18 octobre 2021
Avis spontané
Another great purchase from ProPlates
Another great purchase from ProPlates!
Having already purchased one of ProPlates power cages last year and loved it to bits, I thought I should add a little something to help with my workouts.
I ordered on the 5th Sept the dip/ pull-up attachment, received it early hours on the 9th Sept! Wow, really impressed! Great communication as always from Aleisha, super fast delivery and the attachment is yet another quality item! Many thanks to everyone involved. Keep up the good work! Nigel S.
10 septembre 2021
Avis spontané
Great Products, Communication could be better
Waited a week longer than anticipated, did email but received no response. However after contacting them via Instagram my questions were answered very promptly and professionally. Plates arrived one day before the bar. I am delighted with the products, feel that communication could be slightly better, even just an automatic email to advise that things are delayed.
25 août 2021
Avis spontané
Réponse de Pro Plates
Hi Anita,
Thank you so much for taking some time out to review our services and products -it is greatly appreciated!
We will be sure to take your feedback on board and improve our communication and response times via email as much as possible, although this is our busiest contact platform.
I'm very pleased to hear that your questions were able to be answered via Instagram and that you are happy with your order.
Thanks again and do feel free to contact us if there is anything else we can help you with in the future.
Best wishes,
Pro Plates
Great Company!
Professional, polite staff and really well-made equipment!
Purchased the squat rack and barbell weight set for my home gym and from start to finish the service was excellent. Great website, very responsive customer support team and the equipment arrived earlier than originally anticipated.
My order was missing a small piece of the squat rack. However, within two days of my email asking, if the missing item could be sent, it had already arrived along with a really nice email from Pro Plates Managing Director, Aleisha.
Fantastic company and I look forward to buying from them again.
17 août 2021
Avis spontané
Pro Plates Custom Order
I have now made three orders from Pro Plates, I ordered the Olympic barbell and plates, then the power cage and then arm accessories for storage of my plates. To add to this, my plates were a custom order, I was kept informed, test plates sent for my review, and tweaked three times (based on my colour preferences) until I got the absolute perfect product, an ombre hot pink to purple plate with leopard markings (insane request and amazing that pro plates managed to make this happen!) The customer service was fantastic, delivery was right on time and I was kept up to date along the way, the quality is excellent, I will most definitely be making future orders with these guys.
5 août 2021
Avis spontané
Réponse de Pro Plates
Hi Katie,
Thanks so much for taking some time to review and recommend us - it is greatly appreciated!
We loved working on your design idea and are so pleased we could make it happen for you.
Thanks again and feel free to let us know if you have any other questions and we will be happy to help.
All the best,
Pro Plates
Delivery, when?
It would have been five stars but I got no confirmation when delivery would happen, product just arrived one day with no notification! Otherwise, great 👍🏻
31 juillet 2021
Réponse de Pro Plates
Hi John,
Thank you for your feedback!
We apologise for any inconvenience caused by the missed shipping confirmation email. It seems this had not been sent upon entering the tracking information for your order.
However, we are pleased to hear you have received your order and are happy with the equipment.
Please feel free to contact us if we can help with anything else :-)
Best wishes,
Pro Plates
Slow customer service and rusty product
Ordered the squat rack package with barbell and weights, as well as some dumbbells. Order was late and struggled to get through to customer services having to reach them via Instagram in the end.
Product itself is poor, all lines completely rusting over in less than 2 weeks.
Barbell now unusable and uneven being weighted towards the right, markings on the bar also uneven. Weights rusted over and leave residue after every use despite cleaning, have since bought a new barbell from a different company and plates are causing damage.
Squat rack is flimsy and also severely suffering from the rust, though it’s useable but for how long we’ll see.
Viewed this as budget purchase but there are cheaper and better options out there which will go much further than this kit.
22 juillet 2021
Réponse de Pro Plates
Hi Zacaria,
I am sorry to hear you're dissatisfied with your order.
I have looked into this for you and cannot find any email correspondence from you informing us of any issues you had experienced with your equipment. Had you been able to inform us of this soon after receiving the order, we would have happily looked into all issues and worked to resolve them where required.
However, I can see that your order was placed on January 30th when our lead time was 4-6 weeks due to extremely high demands. Your order was shipped in the first week of March and so within this lead time. This also means you have had your order for almost 5 months opposed to the two weeks you have quoted.
We do provide clear care instructions regarding our bare metal products (which is what you had ordered) and how to prevent surface rust from occurring. As the products you had ordered are bare metal (not stainless steel or zinc coated) - surface rust is likely to occur. This is a natural reaction which does not reflect a fault in the product but instead is a result of high levels of oxygen and moisture in the air. To prevent this from happening, we do advise to coat equipment in a clear lacquer regularly after use.
As your equipment has began to show signs of surface rust, please refer to our FAQs page for advice on how to remove this and maintain the equipment moving forward.
Our Squat rack is manufactured from 3mm, solid hardened steel and so is very sturdy - many competitors use 1-2mm steel. Again, the surface rust may be easily removed using the advice on our website.
Our plates are designed and manufactured to be compatible with our equipment however, they should not cause damage to other branded equipment and we have not had this reported before. All of our plates are laser cut to precise measurements giving them either a 1" or 2" inner diameter and are compatible with equipment of the same sizing. Please proceed to handle all equipment with extra care to prevent any damages.
I hope this helps clear any concerns you may have and please feel free to contact our team if you have any further questions and they will be happy to assist.
Best wishes,
Pro Plates
Ordered 150kg worth of plated
Ordered 150kg worth of plated. was completed earlier than anticipated and delivery was on time :).
Weights look decent and will do the job.
thanks pro plates!
21 juillet 2021
Incredible product
Incredible product, incredible company. I will be using this company again.
20 juillet 2021
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