ProGreen Avis 

217
TrustScore 3 sur 5

3,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

First time customer. My order arrived within the time frame, so all good there. Found my order outside the house on arriving home, having received no communication from the courier. Not great but ha... Voir plus

Noté 5 sur 5 étoiles

The two items I ordered were perfect for the job. My order was dispatched promptly and although I did keep changing the final destination it arrived where I wanted it. All round great experience for p... Voir plus

Noté 1 sur 5 étoiles

I had a problem with my order and customer service did not want to know and made no attempt to assist after repeated attempts. Product is ok and does the job but if you have any issue at all you are o... Voir plus

Noté 3 sur 5 étoiles

I’ve ordered A1 lawn fertiliser for years and it’s the best I’ve found so far, even tried the other alternative (Amvista) on their website and it’s not as good. Therefore I would give five stars I... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Jardinerie

Informations provenant de diverses sources externes

At Progreen not only do we supply a wide range of pesticides, fertilisers, grass seed, application equipment, fungicides and training to suit all your weed control and ground care needs….but we also want to make sure that you get the right product that does the right job at the right price.


Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

217 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,2

Tous les avis

(217)

98 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent prices

Excellent prices, sell direct to the public. I live close to the warehouse so arranged to collect which went smoothly.

25 novembre 2024
Avis spontané
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Réponse de ProGreen

Hi Michael, thank you for your positive review - it is much appreciated! Kind Regards, ProGreen

Noté 1 sur 5 étoiles

Really disappointing

Really disappointing. Paid extra for next day delivery. No delivery 4 days later. Called to chase up and they do not have it in stock. Why take the payment including next day delivery if you do not have the product in stock? Box blight has got significantly worse in the time i have been waiting for this product.

31 octobre 2024
Avis spontané
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Réponse de ProGreen

Hi James, sorry to hear you have faced this inconvenience. I will pass this onto the relevant team. If there is anything else we can do please let me know. Apologies again.

Noté 1 sur 5 étoiles

CircRondella di plastica per asse rotore tosaerba a batteriaa due anni fa ho acquistato un…

Circa due anni fa ho acquistato un tosaerba a batteria 40 v progreen pgl 31. Adesso, dopo alcuni minuti di funzionamento, il motore elettrico si blocca rumorosamente. Smontata la calotta di protezione del motore, è risultata completamente deteriorata una "rondella" di plastica che contiene superiormente l'asse del rotore. "Rondella" che è introvabile e rende il tosaerba da rottamare: plastica a contatto di metallo in rotazione!

3 octobre 2024
Avis spontané
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Réponse de ProGreen

Hi, sorry to hear you are not happy with your purchase. If you would like to discuss anything further please don't hesitate to get in touch. Kind Regards, ProGreen

Noté 1 sur 5 étoiles

I ordered what I thought was a genuine…

I ordered what I thought was a genuine Cooper Pegler variable brass spray nozzle & adapter.
Tried, tested and failed miserably.
The authenticity is certainly questionable as Cooper pegler are known for good quality.
I wouldn’t have bothered with a review if I had not of paid over £45 for what basically is a small threaded bit of plastic with a brass nut and bolt attached.
In order to adjust a fan width, you twist the nozzle to widen or decrease the angle but in this case you can’t.
On twisting the cap to adjust the fan, the cap acts like a nut and continues to loosen and falls off.
Ive contacted pro green and im still yet to receive any follow up call.

14 septembre 2024
Avis spontané
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Réponse de ProGreen

Hi, sorry to hear you are not happy with your purchase. I will pass these concerns onto the appropriate team. Have you received a follow up call yet? If not, please get in touch again and I'm sure our customer service team will be happy to assist. We apologise for any inconvenience caused. Kind Regards, ProGreen

Noté 5 sur 5 étoiles

Great service and products

Great service and products. Ordered two items, Arbor Gold Tree, Shrub and Hedge Fertiliser and Amvista Seaweed Meal on 30th August and received the order on the 3rd September. Had bought and used the Arbor Gold Tree, Shrub and Hedge Fertiliser last autumn, and it really helped my plants in the borders. Have used some of the Seaweed meal and even in the very short time can see a difference between untreated plants and treated plants, even at this time of year. Very Happy customer who has been using their products for 4 years.

3 septembre 2024
Avis spontané
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Réponse de ProGreen

Hi Alistair, thank you for your positive review and feedback - it is very much appreciated. Kind Regards, ProGreen

Noté 1 sur 5 étoiles

Online order not delivered, no communication

Online order not delivered. I contacted customer service (polite and helpful) who said a new order would be placed for next day delivery. When that didn't show either, I went back to customer service (again polite and helpful) who apologised, said the new delivery was delayed as one item was out of stock. I asked to cancel the order for a full refund. This was agreed in writing. A few weeks later, still no refund. Then the delivery turned up with a neighbour. I phoned Pro Green who did not seem surprised (even though I had confirmation the order was cancelled) and offered to arrange a return via courier (very smooth). Silence for another couple of weeks before I phoned customer service only to be told that whilst my refund was now being processed, a £10 delivery fee would be deducted. So I am left with no product, hours of chasing and a £10 fee. Customer service (polite, helpful always) said they would make the case for a full refund, but the amount credited to my account was still minus the delivery charge.

30 août 2024
Avis spontané
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Réponse de ProGreen

Hi, I am sorry to hear about this. I will pass these concerns onto the appropriate team to try and find an answer for you if you haven't received any further communication yet. Apologies again. Kind Regards, ProGreen

Noté 2 sur 5 étoiles

Motore difettoso e verniciatura

Dopo circa 2 anni forse qualche mese in più, durante l'accensione il motore non partiva e dallo scarico usciva la benzina.Ho fatto il meccanico di moto e automaticità fratelli Gabbani ,VECCHIANO.
Sembra che si sia rotta una molla o il fermo della Valvola. Mi sapete dire di cosa si tratta.secondo quanto costa il motore sono disposto a cambiarlo.
In attesa di una vostra risposta saluto cordialmente
Angiolo Gabbani Aggiungo inoltre che dopo 2 settimane la scocca ha perso la vernice .mi potete dare numero di telefono con cui poter parlare,,,? Il io è 3389763959

Quanto tempo dovrò aspettare pe avere un contatto con voi. Questi oggetti servono ora.
Vi ringrazio

23 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

Terrible

Terrible, online order and nothing, endless emails sent and no reply, spoke to them several times and promised refund-nothing, so,so bad

13 mai 2024
Avis spontané
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Réponse de ProGreen

Hi, we apologise for this inconvenience you have faced - we hope this has now been resolved? If you would like to discuss this matter further please don't hesitate to get in touch. Apologies again. Kind Regards, ProGreen

Noté 1 sur 5 étoiles

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. IF I COULD HAVE GIVEN MINUS STARS I WOULD! THEY DO NOT SUPPLY ITEMS PURCHASED AND DO NOT ANSWER ANY EMAILS. IF YOU ACTUALLY SPEAK TO ANYONE ON THE PHONE THE LIE. IVE BEEN WAITING 3 MONTHS FOR SOIL SAMPLE RESULTS. ASKED FOR REFUND BUT NOTHING!!

16 mai 2024
Avis spontané
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Réponse de ProGreen

Hi, sorry to hear you have not enjoyed your experience with us. I hope these issues have now been resolved? If not, please don't hesitate to get back in touch and our customer service team will be happy to help. Kind Regards, ProGreen

Noté 4 sur 5 étoiles

A Very Satisfied Customer

I am very satisfied with the service provided by ProGreen.
I was able to speak to someone when I phoned.
Alison was extremely helpful, and called me back to give me a delivery update. The goods arrived in perfect condition.

18 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

Poor service

Poor service - took around a couple of weeks for an ‘in stock’ item. Called and was told it had been picked up and it was the couriers fault. Called a few days later and was told it was in fact out of stock at time of ordering??? Liars. As a professional I need equipment in good time - I will not use again.

23 mars 2024
Avis spontané
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Réponse de ProGreen

Hi, sorry to hear you have faced this inconvenience. I will pass these concerns onto the appropriate team to prevent such issues from happening again. If there is anything we can do to help, please don't hesitate to get in touch. Kind Regards, ProGreen

Noté 1 sur 5 étoiles

I would give 0 stars if it allowed

I would give 0 stars if it allowed. Very poor service, no communication even with promises to call back and promises by email for results.

9 avril 2024
Avis spontané
Logo de ProGreen

Réponse de ProGreen

Hi, sorry to hear you have faced this inconvenience. I will pass these concerns onto the appropriate team to prevent such issues from happening again. If there is anything we can do to help, please don't hesitate to get in touch. Kind Regards, ProGreen

Noté 1 sur 5 étoiles

Another dissatisfied customer

Another dissatisfied customer. Placed an order on the 13th March, was told on the 28th March it was due to leave that day. Still waiting! Avoid!

13 mars 2024
Avis spontané
Logo de ProGreen

Réponse de ProGreen

Hi, sorry to hear you have faced this inconvenience. I hope this has since been resolved? I will pass these concerns onto the appropriate team to prevent such issues from happening again. If there is anything we can do to help, please don't hesitate to get in touch. Kind Regards, ProGreen

Noté 1 sur 5 étoiles

Another dissatisfied customer

Another dissatisfied customer. Had to ring asking where my order was. 10 days waiting still not arrived. Avoid this company go elsewhere.

2 avril 2024
Avis spontané
Logo de ProGreen

Réponse de ProGreen

Hi, sorry to hear you have faced this inconvenience. I hope this has since been resolved? I will pass these concerns onto the appropriate team to prevent such issues from happening again. If there is anything we can do to help, please don't hesitate to get in touch. Kind Regards, ProGreen

Noté 1 sur 5 étoiles

Ripped off

Ordered on 18th March, item not arrived and was told it has been dispatched, now reading other reviews it looks like I won’t be getting this item.
Total rip off company, steer clear

28 mars 2024
Avis spontané
Logo de ProGreen

Réponse de ProGreen

Hi, sorry to hear you have faced this inconvenience. I hope this has since been resolved? I will pass these concerns onto the appropriate team to prevent such issues from happening again. If there is anything we can do to help, please don't hesitate to get in touch. Kind Regards, ProGreen

Noté 1 sur 5 étoiles

Another dissatisfied customer

Another dissatisfied customer, order placed 19.03.24. I assumed the item was in stock. I have spent 7 days chasing the order , ProGreen are unable to fulfill my order due to a supply problem. I realise this is out of their hands but if I had not spent a week chasing I would be none the wiser. I have requested a full refund, but now have to wait for Progreen to process it . I hope I am not waiting as long as the earlier post. Not a good company to deal with.

27 mars 2024
Avis spontané
Logo de ProGreen

Réponse de ProGreen

Hi, sorry to hear you have faced this inconvenience. I hope this has since been resolved? I will pass these concerns onto the appropriate team to prevent such issues from happening again. If there is anything we can do to help, please don't hesitate to get in touch. Kind Regards, ProGreen

Noté 1 sur 5 étoiles

Poor Service

I have purchased products from this company for years. Usually they are reliable and deliver in a timely manner. However. The last order I put in although it was listed as "in stock" it certainly wasn't. Usually the turnaround is between 1-2 days. I phoned to enquire why my products hadn't been delivered after day 6 and they then told me that the products weren't in stocks even though the website clearly stated it was. I asked for a refund as I needed the products that day and got them locally. They said it could take 5-7 working days for he refund. 19 days later the refund still hadn't arrived so I rang and complained. The staff were very polite. I explained that the service wasn't what I expected from a trusted seller that i have use many times before. After 25 days now I still havnt received a refund and was told that it could take up to another 5-7 days for the monies to be refunded. Absolute joke from such a well known brand

23 février 2024
Avis spontané
Logo de ProGreen

Réponse de ProGreen

Hi, sorry to hear you have faced this inconvenience. I hope this has since been resolved? I will pass these concerns onto the appropriate team to prevent such issues from happening again. If there is anything we can do to help, please don't hesitate to get in touch. Kind Regards, ProGreen

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