Project EV Avis 1 861

Excellent customer service. They were helpful and efficient

Great work by Uways. Explained what my issue was and solved it with me very quickly. Deffo recommend the team and products . Great customer aftercare and I have had the unit I was talking about for at least 5 years. Thank you Uways.

The initial AI assistant triage was very effective, and I was soon routed to the best place to help.
Sam took over my chat and, after a few further questions, established what needed to be done at their end to make my Project EV charger permanently appear and stay connected.
Sam kept me updated throughout, and even though the chat dropped out he remained in contact via email.

Lewis was very helpful with my enquiries, having just moved into the new house which came with the Project EV charger. We were left some information by the previous owners but we had issues with the charger. Lewis was able to unbound our charger which allowed me to create an account and set myself up.

Very easy to talk to Lewis and he was very helpful. Thank you Lewis.

Excellent and helpful service to resolve a wifi configuration change 👍

Ade was super helpful and fast at responding! Thankyou

Ade was very helpful in setting up and onboarding our EV Charging points.

Friendly, approachable staff with lots of knowledge.

these guys are fantastic 'Uways and John' did great job on remotely getting me up and running after a teething issue on the cable ,
would highly recommenced

Excellent service… friendly, efficient, knowledgeable and patient.

Lewis helped me out when I was pretty much pulling out my hair. Thank you!! Much better than Ai!

So far I've had 3 phone calls with Project EV (lack of technical experience on my part more than problems with the EV charger or app) and each time the call has been answered promptly and my problem solved quickly. Paul was very helpful. Thank you

Samuel Phillips was excellent in dealing with my queries and sorted the issue professionally.

I write this as someone who has bought two products from this company. The first one worked perfectly fine since 2021 before failing at the end of last year. Rather than fix it, I was offered a £300 upgrade to an apex charger. This was installed whilst I was having building works on my property, and so the installer did not hang the new charger. The charger was hung following completion of the works.

Upon first use, the new charger failed. Project EV sent out an engineer who said that the charger had been taken off the wall and this has voided my warranty. I explained that it had never been hung and following a call to the office they even admitted that this was the case as they had photos and a report from the engineer. By not hanging the charger it had got water in it causing it to fail. I was told that the only option available was to pay another £300 for yet another replacement.

Edit: I’m pleased to say that following this review, I was contacted by Project EV and after they looked at the picture of installation where the charger wasn’t hung, they arranged for a prompt replacement.

Contacted PEV and spoke with Samuel Philips. He very calmly took me through the steps multiple times . He was very patient and professional during this service. Thank you Project EV making me feel special.

My enquiry wasnt a hugely technical issue but Paul. sorted for me with politeness and efficiency.

Fantastic help from Sam a very patient guy

Had conversations with Lewis and John to get the charger connected to WiFi. Both were knowledgeable and helped get the process complete.
Just a bit of a wait getting the phone answered, otherwise would have scored even better.

I had a fault with my charger which no longer worked from my app. The Project EV Team were quick to respond and helpful and sorted me out in no time.

I had poor experience with the ProjectEV charger and app in the past, so stopped using it.

Today, I thought I would give it another chance, with a local charging station.

The whole experience was smooth and pleasant. Having located the Electric Vehicle Supply Equipment in the app, it uses location services, I plugged the car in, pressed to start the charge and it initiated instantly.

The app gave real-time charging statistics, including price, so I could monitor the charge and avoid any overstay fees.

At the end of the session, the charge stopped automatically, I only needed to unlock the charge port.

Billing was clear and easy to access, top-up (including a very simple card scan which worked first time, the old card had expired). There is an auto top-up option, when your balance reaches a minimum of £2 you can top up using the default card.

I can definitely recommend downloading the app it gives you the opportunity to locate charge devices and charge/pay extremely easily.