BetLabel Casino | Velkomstpakke på opptil 17200 NOK + 150 FS Avis 

The games themselves are fine and my deposit arrived within a couple of seconds. The problem was the £50 bonus attached to it, which had a maximum-stake rule that was nowhere on the offer page, and I lost £74 of winnings because of it.

Leah stated escalated. Next representative stated no escalation on the account. Third agent stated escalated but with no timeframe. The £95 withdrawal is still where it was on sunday and the notes clearly don't carry between them

From my experience, so the megaways category has games that aren't megaways, the daily drops row has titles with no drops attached, and the new releases haven't moved since last month. None of it lines up with the actual game lobby at all.

This website went down for about forty minutes on the sunday evening, no status screen, no notice at all, and when it was returned my session had gone and the spin with it!

App runs fine and the games load quickly on it. The promotions section is where it falls over, since the conditions links open a blank page on android, so I activated a £40 bonus without ever seeing the 45x wagering figure.

After a spin finishes, the balance takes about eight seconds to update. During that delay you are left staring at the old amount and wondering whether the round was recorded or whether the game has frozen again.

As soon as the phone screen locks, the app signs me out. Even a five minute break means entering the full password again and then the code sent by text, every single time during a slot session.

The app and browser maintain separate session states, so if both are logged in at once the balance on one can become outdated without any warning. I discovered that after a £40 deposit appeared in the app but not on the laptop.

I sent an email on the monday about a voided bonus. No response. Emailed again on the thursday

Still nothing on the friday, and the account screen displays no trace of either message going in

The upload functioned first time on the phone, better than I expected. The rest was 5 days of silence with the account screen displaying nothing about verification, and then a £110 withdrawal released with without an email at all.

I timed the slot three separate times and it needed eleven seconds to load on a laptop that handles everything else normally. After that, the reels took another four seconds to settle before I could press anything. Nothing about that experience feels quick.

The game lobby banner says OVER 1000 GAMES and the alphabetical listing stops at 640 titles, which I counted twice on a wednesday evening since the number looked wrong. Support chat stated the banner includes live tables.

I thought a deposit cap was a limit. It turns out it caps what you can deposited, not what you can play with, so bonus funds and cancelled withdrawal requests both sit outside it. That took me 2 months and a £70 evening to work out.

The spend summary and the payment history disagree with each other on the the same account. The summary stated £180 of deposits in March and the listing adds up to £215, and the gap is the 2 app deposits.

Instead of tracking activity, the session timer starts at login. Mine can say 3 hours even though the tab has spent most of that period untouched. That is not much of a spending control; it is basically just a clock.

Four days awaiting processing, then an email at 11pm saying the request had been declined over a file issue with no detail on which document. The £92 went back to the balance and the entire thing had to start again on the monday.

The website status screen has said all systems operational through every outage I have hit, including the forty minutes it was completely down on a sunday. I screenshot it now, since nothing else records that the slots went.

Neither the contribution table nor the excluded-games list has a date on it, so there is no way to check what either one said when a bonus was originally claimed. I now take screenshots of both, which should not be necessary.

The agent quoted a 48 hour awaiting processing window, the withdrawal request page states 24 and the conditions say three days. Which one is the one they actually work to, because nobody would commit to it?

The pending window is 24 hours on the withdrawal request screen and 72 in the conditions, and mine took 68. Both numbers sit on the same website and neither one warns you about the other anywhere.