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So the cashback came in at £2.40 On a week where I had lost around £90, which works out nowhere near the 10% on the promotion screen. Requested the calculation and received a paragraph about qualifying losses that didn't explain it.

I didn't know they could ask where the funds was sent from. That arrived as an email on the 9th, after the £120 withdrawal request had already been sat awaiting processing for 4 days with no word

In my case, the tile states INSTANT BONUS and mine took two days and two support chat messages to appear. By then the qualifying week had ended, so the second stage of the offer never opened, and the response just stated the promotion had closed

Chloe said she would escalate the case, then there was no update for four days. After that an email arrived saying the case was CLOSED, but it contained no outcome anywhere, and the £62 bonus is still missing from my balance.

A week for £75. The line from chat is that bank transfers take three to five functioning days, which would be fine if the withdrawal request had actually left awaiting processing before the fourth day of it.

Emma explained to me the wagering was 35x on the bonus only. The conditions say 35x on deposit and bonus combined. That is the difference between £700 and £1,400 of play, and no one would correct the support chat answer.

From my experience, the favourites listing emptied itself sometime on the wednesday and I had about thirty slots saved in there! Without an email, nothing in the account notes, and customer support called it a display issue

From my experience, I deposited £25 thinking the bonus doubled what I could play with. It did, although the wagering was 40x on the whole lot, which is £2,000 of spins, and I only worked that out three days in when the counter had hardly changed off zero.

Came in off a late shift to find the £110 withdrawal had been cancelled and put back in the balance since a document had ran out. First I knew of it was the balance being wrong.

The app chat shows representative is typing for minutes at a time and then a one line answer appears that doesn't match the question. Asked three times about the £55 withdrawal request and gave up on the third.

They accepted the £30 deposit instantly, yet a £110 payout was held for five days for what they call a routine check. Apparently that kind of delay does not come with any explanation for the account holder.

The verification needed 6 days and the only thing that moved it was me asking on the 5th. No status screen, without an email in between, and the £70 withdrawal sat behind it for the entire time.

Sophie stated the ID check was done and the money would follow. It didn't, and the next email wanted a selfie too. Is there a list of what a withdrawal request needs, since I can't locate one anywhere?

In my case, deposited £40 for the match bonus on the friday. Bonus never credited. Support chat said the code has to go in before the deposit, which the offer screen doesn't mention anywhere.

The deposit limits are straightforward to locate, credit for that. The issue is lowering one applies at once while raising it takes 24 hours, and neither is documented anywhere.

Remained in the car outside work reading the offer conditions since the wifi in there is patchy, and the 7 day expiry starts from claim, not from deposit. That isn't on the tile.

The phone line rings out after about forty seconds, the callback form states two hours, and the callback came three days afterwards while I was at work. By then the withdrawal had gone through anyway.

So the site logged me out twice inside twenty minutes on the laptop mid slot, then functioned normally for an hour, then did it again. What am I meant to make of that? No error notice either

Four messages over two days about one awaiting processing withdrawal request, four different agents, and each of them launched by asking me to set the entire thing out again. Nobody can see what the last one has typed.

Live tables are cropped in the app, so on my old Samsung I have to pinch around just to see the full layout, and the betting buttons overlap the dealer window. The browser version does not have this problem.