Properwills Avis 20

Completed my will online using their services which initially was really good, however I now need to make a change to my will, which was part of the service I paid up for, I have emailed, sent numerous messages via their online chat and messages through their website, with absolutely no response apart from an automated message saying that they will aim to contact me within 24hrs. I have checked my spam for missed messages and also there is no way of phoning them direct.

Purchased a will with the easy to use website.
However, documments arrived with mistake. Also I wanted to amend discuss further other aspects of the will, but was unable to get a response using email or live chat. Nothing in my email or spam for 10 days and still ongoing. Found a number they have recorded as their own 01174566023, this is not their number and belongs to which. So I have no way of amending and finalising my will. Which I have paid £129 for.

I tried contacting Properwills to discuss making a change to my will, but had no reply. I have since made a will with a different company.

Update: Properwills acknowledged there had been a communication problem, apologised and gave me a full refund.

Excellent initial service with easy to follow guide and rapid turnaround however now I need an amendment I cannot get a response. Three attempts to contact with no reply.

Very easy to complete online and very impressed with efficient and professional service. Will received in 2 days.

Really easy to communicate with the writer of the will. He understood all the clauses and bits I wanted to add and was happy to create a couple of drafts until I was happy.

If I could I’d give 5 gold stars with a cherry on top! I cannot rate this service (especially Max) highly enough. Wills done for hubby and I and a very reasonable offer for 2 POA’s as very very expensive here in Scotland but peace of mind now. AND free updates should the unthinkable things happen. Thank you Max.

Exceptional service! Second to none. I got in touch with Properwills to discuss amendments to my current Will I have with them. Service the first time round was great, but this time was even better!! Super quick responses, very friendly, professional and paid attention to details. Would highly recommend!

I'd been putting off writing a will for ages as I'd overcomplicated it in my head! Properwills made it so easy and simple, and I'm delighted with the level of service received. I made a few changes before the final draft was sent - all done quickly and at no extra cost by Samuel who has been super helpful. I've recommend Properwills to lots of people as I'm over the moon with the service received. Thank you!

I would like to rate properwills, ten out of ten, very helpful with all my questions I asked, and you can contact them by email anytime about any queries I had, excellent, Mr Fallon from Scotland.

I would highly recommend Properwills. I found it so easy to do my will online, and within a few days, I had mine, and my husbands wills delivered excellent communication from start to finish

I cannot recommend Properwills enough. Due to personal circumstances I have needed to change my Will many times during the last year AT NO COST. Max has been soo helpful, professional and speedy in his responses and advice and the friends I have told have also been so impressed. Many thx!

Exceptional service and great communication. They edited and amended where requested and can not be more positive about the experience.

I cant believe that I panicked for years about getting a will organised, but I must say that Propwills have done an excellent job, and I would like to say a massive thank you.

I’m very happy with the help I got from Max. Nice and easy to use and quick. Would recommend.

I would highly recommend this company. They are very professional and offer a fast turnaround. Excellent.

Following a family bereavement, I was advised to update a will that I made back in the 90s. My usual solicitor wasn’t working due to the lockdown so I contacted Sam at Proper Wills through the website. He got back to me right away and was more than helpful as my family situation is quite complicated. Was very happy with the service and all correspondence was in plain English - which I appreciated. Would recommend.

Max who dealt with my query was so responsive and helpful. I usually deal with my personal life admin in the evening time and that was when I sent emails to him. He always replied immediately which was so helpful and appreciated.