Exactly what I was looking for. Low / no cost investment. Good panel of funds available. Selection from their fund market was comprehensive enough for me. Transferred SIPP and opened ISA with them. Tr... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Probably the best customer service experience I've had. I had issues due to my own fault and Prosper went above and beyond. Thank you once again for assisting.
L'entreprise a répondu
Not only the platform is free but they also reimburse fund fees for quite a few (31 if I remember correctly). They do not trade shares/gilts/bonds and collect fees for the other funds though.
L'entreprise a répondu
Almost a week carrying out further checks whilst trying to open a simple savings account after providing Driving Licence, Selfie and linking my HSBC account via Open Banking. Zero customer support t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Prosper was founded to bring More for You by maximising our members’ potential wealth. We provide pensions, investments (both public and private) and savings accounts that have clear charges. And we keep them low. With Prosper’s flexible Stocks and Shares ISA, you get: No platform or transfer fees Refunded fund fees on over 30 top ETFs (BlackRock, Vanguard and more) Real human support when you need it Our pensions (Self Invested Pension Plans) are also free to open and free to fund. We charge no platform or transfer fees to move your existing pensions or ISAs to Prosper. We have market beating cash savings rates on fixed, easy access and notice accounts and again, we take the absolute least possible interest for ourselves that we can so that we can pass on as much value to you as possible. Recently we have brought our members private markets funds and we intend to much more in the app to bring private markets to our sophisticated investors with a simple interface. Our members benefit from zero fee access on 30 index funds from the world's leading asset managers, zero platform fees and zero transaction fees. In the future, we will charge members a fair platform fee and low, fair and transparent fees for any other investment products we think represent great value. Prosper founder and CEO Nick Perrett and Chairman Ricky Knox have previously worked together building Tandem Bank. The company is backed by the founders of Monzo, Capital One and Admiral and other leaders in financial services.
More for you
Écrit par l'entreprise
- Maximise your potential wealth
- We are committed to keeping more of our members' money for them and making the most growth we can in the time that they save and invest with Prosper. We are a generous business in a very greedy category.
Coordonnées de contact
Royaume-Uni
- prosper.co.uk
4,5
Excellent
441 avis
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Réponse de Prosper
Making an app that is easy to navigate while delivering solid performance is exactly what we strive for. Thanks for the recommendation, Adrian!
Simple, efficient and effective
Simple, efficient and effective service
19 janvier 2026
Avis spontané
Réponse de Prosper
We love to hear it. Thank you for taking the time to write a review, Mark!
Easy to use and a good range of…
Easy to use and a good range of products.
19 janvier 2026
Avis spontané
Réponse de Prosper
Thank you for the 5-star review, Steve!
Love it!
Easiest platform to save and invest on. The pre made investment from Prosper means I can grow my money without even worrying.
19 janvier 2026
Avis spontané
Réponse de Prosper
Thank you for the kind words, Paul! It’s great to know our investment options are helping you grow your wealth without the worry.
Great low cost platform for saving &…
Great low cost platform for saving & investing. The refunded fees
on the low-cost index funds are a great value way for new investors to get started with ISAs & SIPPs.
19 janvier 2026
Avis spontané
Réponse de Prosper
We’re delighted you’re enjoying the platform, Benjamin. Thank you for the support!
Very impressed
Super easy to transfer and use (not always the case) and with such low fees and a great selection of of funds
16 janvier 2026
Avis spontané
Réponse de Prosper
Glad to hear you’re impressed, Peter! Making transfers 'super easy' is a top priority for us, as is keeping our fees low. Thank you for sharing your experience and for choosing us for your investments.
Brilliant service- great rates and so…
Brilliant service- great rates and so easy to use
5 janvier 2026
Avis spontané
Réponse de Prosper
Thank you for the 5-star review, Giles!
Quick and Easy
Very simple, quick and easy to use app. Great savings rates.
19 janvier 2026
Avis spontané
Réponse de Prosper
Exactly what we aim for. Thanks so much for the review and for being part of the Prosper community!
Fee free investing on lots of selected…
Fee free investing on lots of selected funds. What's not to love!?!
19 janvier 2026
Avis spontané
Réponse de Prosper
We couldn’t agree more, Anthony! We’re delighted that you’re enjoying our fee-free fund selection. Thanks for the 5-star review!
Réponse de Prosper
Thank you for your review, Chris!
Fantastic App and Product Offering
I've found the whole experience using prosper very positive. The app is easy to use and the products seem be be quite varied and suitable for my needs. Looking forward to further development and offerings.
19 janvier 2026
Avis spontané
Réponse de Prosper
Thanks for the kind words, Thomas! It’s great to know you’ve had such a positive experience with Prosper so far. We're working hard on new features and products, and we can’t wait for you to see them!
Prosper is just what I needed
Prosper is just what I needed for a proper overview of the market.
19 janvier 2026
Avis spontané
Réponse de Prosper
Very happy to hear that, Jeremy. Thank you for your support!
Réponse de Prosper
Thanks so much, Mungo. Appreciate the review!
Easy to transfer funds in & out
13 janvier 2026
Avis spontané
Réponse de Prosper
We're glad to hear. Thanks for your review, Andrew!
Their customer service rely too heavily on AI
Their customer service rely on AI so heavily that I wish you good luck reaching an actual human beings there, if you have a problem.
24 hours after sending the money from my bank I didn't see the money received on the Prosper app. I contacted Prosper and kept receiving AI generated generic answers that didn't answer where my money was. It took 3 hours of chasing for them to actually have a human being looking into it.
So if you consider opening an account with them, think about it: If you have any issue, let's say you open your Prosper App and your money is gone, vanished, or any other serious issue, will you be fine waiting around for 3 hours while panicking until they finally send someone to look into it ?
That is what happen when a bank invest so heavily in AI and so little in actual human beings. The quality of customer service goes down.
I will personally invest my money elsewhere based on that first hand experience.
9 janvier 2026
Avis spontané
Réponse de Prosper
Hi Lili,
We recognise your experience has caused you upset, for which we sincerely apologise.
We can see that your original request came in outside of business hours hence why AI was answering as best it could. It took 1hr 47mins hours to get back to you once we’d opened at 9am. This is well within our service levels, but a lot longer than our normal response time and caused you anxiety, for which we apologise.
Our investigation around the AI has shown that it asked all the correct questions of you, the same questions our human advisers would also have had to ask. It looks like it was the delay in getting you connected to a human once you’d asked the AI to speak to a human that was the issue.
Once we were in contact, we assisted promptly and accurately by confirming that we had not received the funds and advising you to contact your bank in case the payment had been held for security reasons. It is standard banking practice for funds to be temporarily held while additional security checks are completed, and it is the responsibility of the sending bank to notify its customer when this occurs. Clearly your banking provider did not do this, and it was this that caused the underlying issue.
We hope this explanation goes some way to demonstrating that, while we would have loved to have given you a speedier human response, this was sadly not possible outside business hours. As to the root cause, it seems more to do with the bank not our AI as far as we can tell. If you remain unhappy please do contact us for further support by emailing support@prosper.co.uk.
No problems so far
No problems so far. Would prefer human support instead of AI but it did work at least. Great not having to prove who you are every time you open a new account. All very easy and intuitive.
7 janvier 2026
Avis spontané
Réponse de Prosper
Thank you for the 5-star review, Mark! We’re glad to hear everything has been smooth and intuitive for you so far. While we use trained AI to help answer questions more efficiently, remember that you always have the option to be transferred to one of our UK-based support colleagues during working hours. Cheers!
I'm a big fan of the app
I'm a big fan of the app, visually and performance is top notch. The documents are a bit odd, probably due to the bondsmith system used in the background. It does have a wide range of funds with offers, ideal for low cost investing.
The only caveat I have is that the whole marketing approach was around being fee-free. They have mentioned a few times in the app that this was going to change if I didn't top up more money by x date. Not sure when fee's will come, but hopefully it doesn't make it more expensive than trading 212.
29 décembre 2025
Avis spontané
Réponse de Prosper
Hi Michael, thanks for your review and we are really happy to hear that you are a big fan of the app overall. Everyone using Prosper currently has access to fee free investing depending on their choice of funds (we offer 30+ funds where we repay annual fund fees) and we do not charge any platform or execution fees but we reserve the right to offer different promotions to different cohorts of customers. The current promotion you have seen gives you the opportunity to guarantee yourself fee-free investing with Prosper for life or for 10 years - ie. you would not be charged platform fees or execution fees should they be introduced in the future.
Incompetent.
Incompetent.
I've had a savings account with them for 6 months. Logged on today, and it's completely gone along with my money, with no customer service available. I've reinstalled the app, still nothing. Never had anything like this happen with any other savings account
14 décembre 2025
Avis spontané
Réponse de Prosper
Stewart,
My name is Nick Perrett and I’m the founder and CEO of Prosper.
Our support hours are Monday-Friday hence why you may not have heard back yet. That said I do check at the weekends to ensure members are ok.
I have looked at our service desk and I cannot find a single message from a customer with the first name Stewart in the last 4 days. I cannot solve your query without knowing who you are, so would ask that you email support@prosper.co.uk as soon as possible so that I can resolve your query.
You may have a technical issue, but your money will not have “vanished” as all funds are custodied with FSCS protected banks.
Hope to hear from you shortly,
Nick
Couldn't be easier for those who wish…
Couldn't be easier for those who wish to use a comprehensive yet simple, informative and clear, financial app. The way to go, for sure. 🙃
28 août 2025
Avis spontané
Réponse de Prosper
Thank you for this review! We are really happy you found it so straightforward!
Highly responsive and great products
Had excellent returns using proper and a retaining more of the funds thanks go their Low or no fees. Found them very responsive and helpful with my SIP and directors pension. Highly recommended
24 novembre 2025
Avis spontané
Réponse de Prosper
Thanks for the fantastic review, Robert! It's great to hear you’re enjoying the strong returns and low-fee approach. Really appreciate the recommendation!
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