Great communication with prostyling when I needed to order the eco shower head and what parts I needed to order. Very friendly team and great product! Thank you so much.
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Lisez les avis des autres
Prostyling is the must have online shop for all stylists. My bridal kit is not complete without my favourite Volumise:it, Nishida grips, big tail comb, back combs, Haito 25mm curl bar and more. The se... Voir plus
I ordered a pair of scissors on 11 December and they still haven’t arrived. I’ve sent 4–5 emails chasing this up and received only one vague response saying they would “look into it” — with no follo... Voir plus
L'entreprise a répondu
Absolutely thrilled with ProStyling! I’ve been using their shampoo and conditioner for over two years now, and I honestly couldn’t be happier. Before discovering this incredible brand, I was using sup... Voir plus
À propos de l'entreprise
- Magasin de produits capillaires
- Fournisseur de produits de beauté
- Magasin de produits de beauté
- Fournisseur d'extension de cheveux
Écrit par l'entreprise
Pro Styling is a family-run online retailer offering a curated range of high-quality hair styling tools, salon essentials, barber supplies, and accessories. Established in 2018, we’re passionate about equipping stylists and salons with products that combine performance and durability—enabling them to work smarter, not harder. Our commitment to excellence has earned us accolades including Haircare Retailer of the Year 2024–2025, Best Haircare Tools Supplier 2025, and Best Salon Supplier 2024. With responsive, friendly service and a genuine dedication to support before, during, and after your purchase, Pro Styling aims to be your trusted partner in success.
Coordonnées de contact
Units 4 & 5, The Rock Business Centre, Keighley Road, Trawden, BB8 8RW, Lancashire, Royaume-Uni
- 01282 930026
- customerservice@prostyling.co.uk
- prostyling.co.uk
3,9
Bien
29 avis
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great company and better customer…
Great company and better customer service! Couldn't recommend highly enough!
2 août 2025
Avis spontané
Réponse de Prostyling
Thank you so much for your review, it means a lot to us.
Sometimes, it’s when things go wrong you discover just how good a company really is
A week ago one of the hoses on a backwash sprang a leak. I thought ‘this is the ideal time to replace the hose and head with one of those new Eco Head sprays that saves the planet but costs the earth’.
The vey best deal I found was on the Prostyling website.( I had purchased from them before when I opened my new salon) I made my order, payed the money and it was dispatched the very same day.
Unfortunately, the courier Evri was appalling. They failed to even attempt delivery on three occasions. After the second failed attempt I phoned Prostyling and spoke with Mel. She immediately understood that I needed the item because I need both backwashes operational. Mel promised to speak to the courier and keep me informed. Despite their assurances Evri failed to deliver.
This morning, I again phoned Mel. I had expected an argument about refunds. Instead, she apologised and told me she was going to send me a new head but ……. She would take it down to the post office herself and send it special delivery!
As good as her word, she sent the Royal Mail tracking info to me this afternoon and even gave me a quick bell to let me know it was on its way. It’s due for delivery by noon tomorrow!
In my opinion. This represents the very best in customer service. Not only is Mel lovely, she went above and beyond! She took my business concerns seriously and I am grateful enough to become a repeat customer and write this lengthy review.
I WOULD STRONGLY RECOMMEND THIS COMPANY TO OTHER PROFESSIONAL HAIR SALONS !
Thank you Mel !
19 août 2025
Avis spontané
Great value.
I purchased 2 items. A defuser that was significantly cheaper than all the other online stores I checked and a KYK HAIR - MIST-IQUE spray that smells amazing. Easy to order and delivered with a few days.
10 août 2025
Avis spontané
Brought brushes from here amazing easy…
Brought brushes from here amazing easy quick service brushes came quick
1 août 2025
Avis spontané
Réponse de Prostyling
Thank you so much for your review! We’re thrilled to hear you enjoyed our brushes and that our service was quick and easy. Your support means a lot to us, and we look forward to serving you again soon!
Thank you
Pro Styling
Ordered several times from this…
Ordered several times from this company, love their products. Customer service has always been very helpful.
1 mai 2025
Avis spontané
Réponse de Prostyling
Thank you for your review and taking the time to write it. We really appreciate it and pleased to hear what you have said.
Thanks
Pro Styling
This company is a right scam
This company is a right scam. I made an order just short of £80, I received no confirmation of order or dispatch. After the 3-5 day delivery timeframe passed I tried to call only to reach voicemail, I tried to email but received no response, and I tried their live chat just to get told that they will look into and get right back to me but then they never got back to me. I still haven’t had a resolution. So they have just taken my money and not sent anything to me.
6 août 2025
Avis spontané
Réponse de Prostyling
Hi Leah, we’re very concerned to read your feedback and would like to investigate this matter urgently. This is not the experience we want our customers to have.
Could you please email your order number to customerservice@prostyling.co.uk so our team can locate your order details and work on resolving this for you as quickly as possible? We are committed to rectifying the situation and ensuring you receive either your order or a full resolution without further delay.
Kind regards,
Pro Styling
SCAM
SCAM! Ordered hair serum and never delivered. Sent messages and called but could only reached their VM and they never returned my calls. The tracking from FedEx hasn’t updated since the day I ordered the items so clearly they haven’t shipped. I’ve had to raise a dispute with the bank.
Avoid this cowboy company!!
30 août 2024
Avis spontané
Réponse de Prostyling
HI Harkit, we were sorry to read about your experience last year and understand how frustrating it must have been not to receive your hair serum as expected. Unfortunately, your order was delayed in transit and did not reach you within the promised timeframe.
As you raised a dispute with your bank, the payment was refunded in full via that process. We regret that we were unable to resolve the matter directly with you at the time and that our communication fell short of the standard we aim to provide.
We have since made improvements to our order tracking and customer service processes to help ensure this type of situation does not happen again.
Thank you
Pro Styling
Be wary.
BE AWARE. I ordered an ECOHEAD professional shower head and hose for my salon. It cost £150. When i ordered the website said it was in stock and they said it would be with me within 3-5 working days. I am still waiting two weeks later and the fedex tracking information says they havent even recieved it yet. I contacted the company last week they lied and said it would be with me by last Friday. I have a tracking number but I can see on FEDEX website that they are still waiting for the shower head in the US. I emailed the company to cancel and get a refund but i didnt get a response. I have had to get a differnet shower head now because i needed it urgently. I wouldnt trust this company i wont be using them again.Honestly & lack of correspondence is an issue here.
22 avril 2024
Avis spontané
Réponse de Prostyling
Hi Tess, we were sorry to read about your experience and fully understand how frustrating the delays must have been, especially as you needed the ECOHEAD shower head urgently. Unfortunately, the order was held up in transit from our US supplier, and we were unable to deliver within the promised timeframe.
After you contacted us to cancel, a full refund was processed and has been completed. We recognise that our communication during this time did not meet the standard you should expect, and we have since taken steps to improve our updates and order tracking.
We regret that this situation led to disappointment and hope we may have the opportunity to provide a better experience in the future.
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