Phone requests are handled quickly and without any fuss. The website is easy to use and straightforward to order from. It’s especially helpful that it shows real‑time availability, so we don’t need... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
…. so Protool and their staff still step up and provide stress free answers …. Then, and as a bonus ''I don't know but I'll find out ….'' is followed by a return 'phone call 3 minutes later …. If... Voir plus
L'entreprise a répondu
We've been using Protool for several years and always been pleased with their quality and technical support. Most items are delivered next day, and they'll always let you know if anything is likely t... Voir plus
L'entreprise a répondu
Ordered a small metric tap to clear out threads on a bespoke 1986 race bicycle. It arrived very promptly and I then realised it wasn’t the flat ended tap which was needed to clear a blind hole. Contac... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Protool Ltd is a family owned business and an independent supplier of high quality precision tools. We pride ourselves on our products, supplying high quality tooling at the best possible price and helping our customers reduce their costs. Our clientele include Precision Engineering Companies that specialise in the Aerospace, Medical and Formula 1 industries. We aim to ensure excellent customer service at all times and will always go that extra mile to achieve the outcome for our Customers. Our main goal is to keep improving in all areas of Quality and Service, working closely with our Partners, to ensure future success in a very competitive market.
Coordonnées de contact
Unit 1, Invicta Business Park, TN15 7RJ, Wrotham, Royaume-Uni
- 0844 335 8984
- protool-ltd.co.uk
great delivery and prices
30 juillet 2024
Réponse de Protool Ltd
Good afternoon,
Thank you for your feedback😊We’re glad you had a great experience with Protool, and hopefully will get the chance to work with you again soon.
Thanks again.
Generally good service
Easy to navigate the website and order confirmation came through immediately. Parts were shipped within 24 hours so a pretty good experience overall.
3 juin 2024
Réponse de Protool Ltd
Hi Chris,
Many thanks for your feedback, we are pleased you found the new website easy to use and that you had a good experience wish us, If items are in stock we try to get them to you the next working day.
Hopefully, we will get to work with you again soon!😊
Fantastic service
Fantastic service, great quality, and very swift delivery. Ordered 4pm on day, arrived before lunch the next day.
29 avril 2024
Réponse de Protool Ltd
Thank you so much for your 5* review we very much appreciate your feedback and glad your delivery arrived the next day😊and that you were pleased with our tooling.
Paid for next day delivery and three…
Paid for next day delivery and three days later still not arrived
4 avril 2024
Réponse de Protool Ltd
Hi Andrew,
Thank you for taking the time to leave a review. We are sorry to hear of your disappointment with your delivery, unfortunately we was informed by the supplier’s courier that there was an unexpected issue within the area your delivery was going to which caused the delay, I have informed them of your compliant and hopefully this won’t happen again.
Again, our sincere apologies for the delay.
The Protool Team.
great price and service
6 mars 2024
Réponse de Protool Ltd
Hi John,
Thanks so much for the 5 star review 😊Pleased to hear you find our prices and service great! We try to stay competitive.😉
Hopefully you’ll visit Protool again soon!
Réponse de Protool Ltd
Thank you for your review, I’m so pleased to hear you find our tooling and service excellent, I will be sure to pass this on to the Protool Team. 😊
We look forward to hopefully working with you again soon!👍🏼
excellent service very quick delivery…
excellent service very quick delivery ad good prices
29 février 2024
Réponse de Protool Ltd
Good afternoon Darren,
Thank you for your feedback! I’m glad you received your items promptly and that you found our service excellent, I will be sure to tell the Protool team😊
We look forward to hopefully working with you again soon😊
Orders were being sent to the incorrect…
Orders were being sent to the incorrect address and delaying our production.
29 janvier 2024
Réponse de Protool Ltd
Hi Graham,
Thank you for your review and bringing this issue to our attention.
Our apologies for the error in the new system not picking up your company’s delivery address, we had a few issues with this at the beginning, but rest assured all future deliveries will be sent to the correct address, as once brought to our attention the details were changed immediately.
We look forward to working with you in the future.
Great thank you
6 février 2024
Delivery charge excessive and delayed
31 janvier 2024
Réponse de Protool Ltd
Hello Marjorie,
We are sorry to hear your delivery was delayed, unbeknown to us it was held at the Hub for a day so instead of being delivered next day on the 1st Feb it was actually delivered on the 2nd Feb so I do apologise it took 2 days, unfortunately once the shipment leaves Protool we have very little control over the parcel.
Also we are sorry to hear you think the delivery cost was excessive, we have lowered the minimum spend to only £30.00 which entitles the customer to next day free delivery, which as your parcel was under this value the delivery charge is automatically applied at £7.50, again our hands are tied with the cost of this due to the courier charges.
Again apologies you were not completely satisfied on this occasion.
Good range of product
Good range of product, great communication, fast service, fair prices
29 janvier 2024
Réponse de Protool Ltd
Hi Paul,
Many thanks for leaving Protool a 5* review, so pleased you had a good experience ordering with us and we hope to hear from you in the near future.😊
Great staff
Great staff. Very efficient and helpful and friendly. The products they offer are good quality and reasonably priced. The owners not a bad bloke either 😉
28 janvier 2024
Réponse de Protool Ltd
Hi Giuseppe,
Glad you have such a great, positive experience ordering with Protool, and we love working with you.
Thanks for the 5* review we really appreciate 😊and I’ll be sure to pass on your comment.😁
Ordered long reach tap
Ordered long reach tap, then noticed a mistake in my post code. A quick phone call sorted it. Arrived next day. The company and sales teem were a delight to work with. Would use them again.
Peter. A satisfied customer.
19 décembre 2023
Avis spontané
Réponse de Protool Ltd
Hi Peter,
Many thanks for taking the time to leave Protool a 5* review😊I am glad we were able to rectify the mistake promptly and the tap arrived the next day with no delays!
We look forward to working with you in the future, thanks again.
Ordered a turning tool L/Hand showing…
Ordered a turning tool L/Hand showing in stock, for immediate dispatch. So ordered after the welcome e-mail I received a not in stock your order will be delayed.
Left it for a couple of days customer services replied saying another week unless you want an alternative that we have in stock. Dispatched and received all ok.
Kellie was a great help.
15 décembre 2023
Avis spontané
Réponse de Protool Ltd
Hi Andy,
Apologies the left-hand tool you required wasn’t in stock on this occasion, due to Christmas the shipment was going to be delayed, but I am pleased we were able to offer a suitable alternative that was with you the next day😊
Thank you for your review and I am glad I was able to help.
great service
Very helpful and easy to communicate with. Resolved an issue identifying and sourcing a collet chuck even though it was not a stock item.
16 novembre 2023
Avis spontané
Réponse de Protool Ltd
Hi Stuart,
Thank you for taking the time to leave a review it is always appreciated, I’m glad we were able to assist in sourcing the tool you required on this occasion and hopefully will work with you again in the near future.
The Protool Team😊
Lucy Richards is amazing
Lucy Richards have offered amazing customer service to us. Very prompt response and resolved an issue. She went above and beyond to assist with delivery and is an asset to your team.
2 juin 2023
Avis spontané
Réponse de Protool Ltd
Hello Esthelle,
Thank you for leaving a 5* review and the wonderful comments about Lucy 😊she really is a valued member of staff and so pleased to hear she dealt with your issue promptly and efficiently! We look forward to hopefully working with you in the future, Lucy said thank you.😊
Customer Service as it should be.
Ordered a small metric tap to clear out threads on a bespoke 1986 race bicycle. It arrived very promptly and I then realised it wasn’t the flat ended tap which was needed to clear a blind hole. Contacted Customer Services who investigated and despite the fact that it was probably due to my ordering mistake the replacement was provided without charge. Amazing Customer Service. Such a shame that not all Companies have Customer Services to this standard.
1 juin 2023
Avis spontané
Réponse de Protool Ltd
Hi Phil,
Thank you so much for such positive feedback and your 5 star review, we are pleased we were able to help and resolve the issue quickly and you were happy with the outcome and service. We look forward to working with you again in the future 😊
Very prompt delivery
Very prompt delivery, before the estimated date. The item well packaged. And importantly, I could not find the item any where else.
17 avril 2023
Avis spontané
Réponse de Protool Ltd
We are happy to hear you received your items promptly without delay and that we were able to help on this occasion, we appreciate you have taken the time to leave a 5 star review and look forward to working with you again in the future, thanks again 😊
Even when the customer gets it all wrong ….
…. so Protool and their staff still step up and provide stress free answers ….
Then, and as a bonus ''I don't know but I'll find out ….'' is followed by a return 'phone call 3 minutes later ….
If Protool can do it, so can everyone else ~ it's called customer service and importantly it has customers returning.
26 avril 2023
Avis spontané
Réponse de Protool Ltd
Hi Alec,
Thank you very much for your feedback and your 5 star review! So pleased you had a positive experience with Protool and your query was dealt with efficiently and smoothly, we look forward to working with you again soon 😁
Not next day. Goods not idea. Disinterest.
I bought a a cutter with next day delivery. It arrived late. When I enquired about when it would arrive I was told they would investigate and implied the postage maybe refunded. Oddly I then got charged twice for delivery (was corrected by accounts). I never got a refund for postage. No huge issue.
I understand next day services are not always next day and there policy is not to issue refunds for postage.
However the cutter arrived with something on the shaft. Sort of plastic blob on a small section. It was hard to remove and wouldn't come of with solvents.
I phoned about this but they seemed disinterested.
So yea not too happy with the service or the products.
30 mars 2023
Avis spontané
Réponse de Protool Ltd
Hi Glenn,
Thank you for leaving a review, we appreciate your feedback.
I know you have been in direct contact with our team who have addressed these issues with you directly and I am sorry you feel these have not been resolved to your full satisfaction. It is always our intention to make sure our customers are full satisfied, and any issues fully resolved.
LATE DELIVERY - As previously explained, with regards to the delivery arriving late there was an accident on the local motorway and the driver was unable to make the connection to the hub which resulted in everybody’s orders being delayed. I am sure you appreciate that these are exceptional circumstances beyond both our control and the couriers, with all the best will in the world I am sure you will agree due to the reason for the delay that next day delivery was not possible in this instance. Our courier worked very hard to resolve the lateness of our parcels and I can see your parcel did reach you at 11.35am on the next available working day, I am sure you understand why we would not offer a refund on carriage in this instance, we don’t have a policy not to refund carriage we simply deal with each case on its merit.
DELIVERY CHARGE - As you paid for your order in advance I can see you were not actually charged twice for delivery, but you are quite correct, your invoice did indeed show an additional delivery charge, this was generated purely in error but was resolved immediately when you reported this to us and we thank you for bringing this to our attention.
Our colleague did indeed take on board your concerns over the “plastic blob” on the tool holder, after seeing the photograph you sent over to us we believed it to be cutting paste, we advised that this should be easy to scrape off but that if you had any further concerns and were not able to remove it to please come back to us and let us know, when you didn’t come back to us we assumed all was good and it had all come off. Unfortunately, as we were not aware there was still an issue we could obviously not further assist you. Please feel free to reach out to our team if you still need assistance.
Please be assured that customer satisfaction is always our top priority and we always want our customers to have a positive buying experience with us. I am sorry you feel we let you down on this occasion but please always be assured of our best intentions.
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