Prudential Plc Avis 401

Again not able to give this awful company 0 stars. Rude staff poor communication,tell you one thing by letter and another over the phone feel like just shredding their correspondence and walking away but my parent probably paid them loads over the years so better try and respond.

This is an organisation that upon receipt of an IHT423 form - a request that monies be paid from an estate to HMRC to meet an Inheritance tax bill then response with a letter to the wrong address, and with no recognition of the IHT 423 process. Then when you try and call this company you find you end up speaking with individuals who have no understanding of what an IHT423 is never mind how the process works. And 6 working days on still no response to a customer complaint

In 2021 I got a letter off the Prudensial pension plan coming to an end and asking me what I wanted to do I was 66 so I said I would take the money but not as easy as that you can take a quarter tax free or u will pay tax on it all, it was you so obvious the did not want me to draw it all out anyway with covid no staf under trained staff things get lost in the post not listening to a word I said they wanted me to reinvest with them any way after nearly 4years of twoing and frowing nothing so I got in touch with in Ombusman with in 10 days the money was payed in to my bank it Was £16,885 but only got £12.470 after tax my argument is that nearly 4 years wasted I could of had that money in a Isa and got 5.5% £1800 Yet the Ombusman does not seem to agree so I have now gone to the BBC Television so anyone out there come forward if had the same problem the watchdog would take it on if there was enough numbers, The tax is not there fault, - but not letting me getting my money for nearly 4 years. As I said this was from 20/07/21 untill now I got the impresson the Ombusman works for them he seem to take everything personal and its still going on 7 months later the experience is still going on

Just when I thought the Prudential couldn't suprise me anymore with their useless service they contact me a full year after my pension started offering me compensation for my complaint.
There had been no contact in-between or any updates.
Avoid this company or move your money somewhere else.

After the death of my father, my sister and I have been requesting the payout from Prudential of a Whole Life Assurance plan set up in 1974 for my mother. They've used the joint LPA details, Probate (not relevant), and 'missing documents' to avoid paying out for over two months. And they have the legal right to spend 8 weeks internally investigating complaints.

Telephoned to ask a pension question. On hold for 30 minutes after answering the inane robotic questions. Someone eventually answered because I could hear the birds tweeting in their garden they were in but didn’t speak and put the phone down after a minute. I suggest someone from company audits their customer service calls to see who is the jokers sitting in their garden and not bothered to work.

After asking for "evidence" of identity they then asked for more, there always seemed something "that was needed", the delaying tactics soon became apparent and my mother (with my help) had to send or ended up sending bank statements, birth certificates, utility bills everything but a blood sample and still they delay, put up fake "we need this proof" tactics and I realised that my elderly mother was in for a bad time getting her money that she has been putting in to this Corpus Vile of a so called company. who are now I believe come under the umbrella of an equally useless entity Aviva please be aware these are not helpful or forthcoming with you money, horrible to deal with and the staff are polite in their dishonesty and non compliance in they're help. And to this day have not paid out.

After a long battle 2 years ago with prudential and myself representing my sister )after the loss of her husband )we experienced a horrendous time dealing with this company fast forward to now and here we are again…
Letter sent out no one on phone line knows anything about it and no trace no one even bothered phone back as promised no surprise there as been here before
Now another letter arrives saying money paid to beneficiaries my sister is the wife of deceased and is a beneficiary I need help again and this was the only way last time by doing this review that I actually got any sense out of anyone . This is affecting my sister mentally emotionally and had to seek time of work and counselling
Please can someone help !!!
Please treat your customers right

Zero scores. Absolutely dreadful company. No complaint department. Trying to deal with my late father’s pensions is still on going and horrific. 6 months on they have gone from saying pending payment to not paying and we need to get a solicitor and apply for probate. Avoid at all costs. Absolutely awful company. They need reporting to the FCA.

Trying to get them to transfer your money to a different provider is almost impossible. They dress it up as trying to protect you from scammers but despite getting documentation from Aviva my money won’t be transferred. This is an account that my current pension is being paid into. I’ve spent months trying to prove that this isn’t a scam. They seem to be trying everything they can to hold onto my money.

In the last 7 months my wife has had to give up her job whilst fighting breast cancer. After having no income she made the difficult decision to take her pension early to compensate having no income anymore and being told she was not eligible for any benefits. Her pension is only small and only might cover bills for this year. The Prudential have used every delaying tactic known to man in trying to prevent paying her money, even though they know her full health issues. I have never delt with such a cold, heartless and compassion less company in my life. We have now had to employ a third party company to chase them for her pension, they should hang their heads in shame.

Terrible customer service. Useless. Refusing to payout. Horrible. Wouldn't recommend at all.

One star only because I can't give zero! Please don't contact this company with regards to a bereavement unless you want hassle and upset. Twice I have been told to upload a death certificate to the online portal - twice they haven't received it and now I have been told that they don't accept the document via the online portal anyhow! This has significantly delayed execution of the finanicial affairs of my late Mother and I think the only way to deal with this now is through a solicitor's letter - although they probably won't receive that either according to their records. Also, don't expect an efficient or kind person to deal with you - be prepared for an argumentative know it all.

I would give them 0 stars if I could. I have been trying to help my dad gain access to his pension for almost 2 years now. They use every tactic they can to avoid paying. I'm honestly getting to the point of losing my mind trying to help my dad with this. They send the same documents over and over and over. Complained to the financial ombudsman and waiting to hear a response from that

I am nearly 80. I have been trying for two years to withdraw my money from this company, all they do is repeatedly send packs out, even after having a two long phone calls and filling in a detailed questionaire.
Anyone reading this - please - please, do not use this company.

Having not replied to their review letter as I wished to change my premium amount my financial advisor contacted PRU for information.It has taken two months to answer a simple question!
In this time I have received 4 letters saying I had not replied to their review letter!! I DO know that and don’t wish to keep receiving letters I find quite threatening.My health has suffered because of this company’s incompetence and I wish I had never had anything to do with them.Appalling customer care….in fact there isn’t any.

My mother died in December 2024 - I contacted prudential to let them know and it took until April with many phone calls to get paperwork to release funds - every phone call came with a promise to get paperwork sent out. When they did eventually send paperwork after being given all the executors addresses they still managed to send one letter to an incorrect address. We would not recommend this company and definitely felt fobbed off after putting in an official complaint and receiving a basic apology letter in May which didn’t even explain what had gone wrong.

Horrible company. Try to tax you as much as possible and take 6 months more than anticipated to do anything. They will be audited. It's not good enough. No one should have to go through this to get a payout.

I thought my son and daughter’s inheritance would be safe with a household financial name like Prudential. Then my daughter asked to withdraw enough for a car so she could look for work further afield.
As you’ll read from others on Trustpilot, it began with one delay and form request after another, obvious delaying tactics. Latest form was for companies or persons living in Ireland??!! We live in Suffolk. So we’re still pushing, hoping, about six months since this began.
Then I found it wasn’t just us, and there’s all these horror stories, and people losing either funds or pensions as a result.

Our funds were setup by a Financial Advisor. If they didn’t see this coming what chance do the lesser mortals like us have?
Spread the word - let everyone know. In the meantime let’s hope the Financial Authorities will do something. Thought this sort of practice from a leading company was history.

Absolutely awful company . Invested a large amount in 2015 split into 4 trusts for my children to access when older. Had nothing but trouble with them since trying to withdraw . They constantly move the goal post , put obstacles in your way to avoid paying out . You can never get the same person , each have a different story , they don't follow up on complaints or escalations . It's absolutely awful. Do NOT invest with this company . They're a disgrace