Prudential Plc Avis 401

Started to access my 2 pension policies April 2024 it took 1 year before I got it . Stressed out for 12 months prudential you should be ashamed !!!! Taking advantage of pensioners old vulnerable people
You should be named and shamed

Worst outfit you will ever have to deal with.
Everyone with a complaint needs to contact the FCA ( Financial Conduct Authority) and lodge a complaint
fca.org.uk/ .Then your MP
They contacted a family member concerning my late mothers estate. Asking them to fill in a confimation of details form. I am the administrator of the estate i gave them a ring as family member refused to give me details. What a fiasco they denied knowledge of her dispite sending a letter requesting information. Refused to put me through to anyone else including fraud department.
After several phone calls i was told they would give me a call following week.
Nothing i rang back same rubbish no record of anything dispite me uploading death cert administration letter ect. Another letter we have nothing on record.
Rang FCA they told me to send official complaint and how to word it,sent recorded delivery.
Bingo they sent a confirmation of details form asking where see lived at a specific date so i knew they had something on record.
Low and behold i replied and a couple of weeks later i recieve a letter they have updated me to legal representative and finally a plan number.If you have any questions ring us here quoting plan number.
What a set up steer clear, i ring up explain everything hour plus on phone with them refusing to tell me anything. As i could not give the date it was taken out. On something i never knew existed.Back to FSA then a judge i will explain i can not settle estate due to these clowns its been going on 3 months +

I had to deal with these low life’s. Their service is absolutely shocking. Three complaints I lodged! Everyone was upheld. 94% bad on their reviews which tell you everything you need to know.
They are the most disgustingly company I have ever dealt with.

Awful experience, it has taken over 8 weeks and they still haven’t set up my pension scheme, funny enough they managed to cash my cheque.

Took out an AVC through my employer last year. Really poor experience. Told I am unable to track performance online. I’ve also been seeking to speak to someone about increasing my contributions. I’ve tried to request this by email but no response. I’ve tried to register and log on which doesn’t work for me. I’ve spoken to someone on phone who redirected me via website (my mistake was listening) and several weeks ago I spoke with an online chat function who said they couldn’t help but that someone from prudential would contact me. Guess what. No subsequent contact.

Appalling! I want to transfer my AVCs from Prudential to my current pension plan which should have been a seamless online experience (which it has been for the other pensions I've transferred). When the transfer request was made from my current provider there was what looks like an auto response from Prudential 'Transfer is not allowed for scheme :: xxx Prudential 11/04/2025 17:01:14 Machine User' No other explanation! To add insult to injury, when I tried to login to the account, the website did not recognise my login credentials which I know were correct as I saved the account in my password manager on set up. Honestly, I just want to get my money away from this horrible company as quickly as I can.

A truly awful company. I am executor for my sadly departed parents, and have been trying to claim the payment due on their policy. Pru Phone numbers don’t work, they do everything possible to avoid settling the policy, putting more and more obstacles in the way, I’ve provided all the documents apparently required, death certificates, wills etc, but still they apparently need more.
Please avoid this dreadful, money grabbing organisation if you wish to retain your sanity.

Our agent/tax advisor is extremely helpful and always available to assist us with anything and advise. Goes above and beyond. Always polite and courteous and above all patient with us. We wouldn’t know what to do without him. Excellent service all round.

Tried to logon to the online system and was unable , went through to help desk where i spoke to a gentleman who unfortunately had a poor understanding of English . He said he would sort issues by registering my email but now the system does not recognise my name and DOB which it did before i spoke to him.

my pension was due to be paid to myself on 1st July.2023, now nearly 2 years later I am still battling a system that does not care about its customers, excuse after excuse any reason for pru to avoid paying, it seems they just hope you pass away before they ay out then they can forget about you totally. I paid for 38 years in return for my pension but pru have different ideas lets just make up excuses to drag the whole process out, i repeat nearly 2 years I thought everything was on computers and available instantly, pru seem to have an abacus and quills with ink pots to delay and delay.

There online system is complete shambles trying to find and read through highly important documents as they put it, there's no online app to speak of just for personal pensions which I find crazy. When I ask Google if there is a Prudential pension app it says yes then when you download it is Prudential Hong Kong ridiculous all people want a simple way to access there pensions information so pull your finger out Prudential and make easier for people, how any one who doesn't have access to there so called online portal it must take age's just remember it's our money that keeps your business going.

Zero stars would be more realistic.
I have been trying to withdraw pension funds with this company.
You make a call and your given the advice.
They advise they can't email the forms but they will be posted.
No forms arrive so you chase them up again and use their secure message service, and they are unable to confirm if form is sent, so they say they will resend , and no forms online to fill in?
Just delaying tactics over and over again.
I complained and wow i got a confirmation of complaint letter through the post,but no sign of a payment pack which i asked for back in the end of March 2025 .Im sure this could all be done online and over the phone but guess they don't want you to have your money.
In meantime what with all the Trump tarrifs my pension has lost money in one week.
If Prudential was efficient and cared about you ,then this service would be sorted by now
Fingers and legs crossed i might end up with enough to buy a Pint by the time payment is made.
Good luck out there one fed up customer.

After being a customer for a good view years through the NHS AVC pension plan, a Pru adviser has told me that most of my money has been in an account which has been “frozen” since 2017, without earning interest. I suppose I am at fault in not being more proactive, but the awful manner of the adviser on the telephone yesterday was quite a shock.
Not surprisingly, I am seeking to get away from this company. I wish I had looked at Trustpilot reviews some time ago.

They are the worst kind of thieves, in my opinion and ought to be completely avoided I lost patience but Pol!Ruckens helped me get my money back!!

Trying to get money out of them is like getting blood out of a stone .
One advisor tells you one thing another something else .
Absolutely disgraceful

I have recently reached retirement age and have been trying to get my Prudential pension pot moved to a different company so I can convert to an annuity.

In all my years of working, Prudential have proved, by some distance, to be the WORST company I have ever had to deal with. They are obstructive, incompetent and unprofessional and completely lack any empathy. There are multiple other reviews here where people have had a similar experience to me.

I am lucky in that I am not solely reliant on getting this pension immediately. I feel desperately sorry for others out there who rely on Prudential to deliver within a reasonable time period. They seem to have no concept of what good customer service is, do not answer messages through their messaging system and do not return phone calls. They NEVER respond appropriately and leave the policy holder to chase them all the time. They seem averse to sending out documents by email, stating that it is company policy. They seem to think it is reasonable to take 3 weeks to send out a standard letter and refuse to email it instead.

At no point has anyone apologised for the performance of Prudential, all they do is state that they are abiding with company policy. They don't seem to appreciate that someone who has spent 35 years contributing to a pension scheme should be treated with respect and not fobbed off with a load of company speak.

To anyone considering starting a pension or purchasing any financial product, I would urge you to avoid Prudential completely. I cannot state this strongly enough and would give them negative stars if I could.

I want to transfer my Pension out of the UK to Ireland. I started the process, finding a financial advisor in Ireland, visited her at her home went over the details and this was in November 2024. The level of delay and obstruction is unbelievable. The letters come from Lee Bullen Head of Customer Operations, Prudential Customer Services, Lancing, BN15 8GB. You deal online with a call centre in India. They don't appear to have any concept of good customer service. If this was a relatively swift process, I'd be willing to recommend the Pru. I wouldn’t wish them on my worst enemy. The actual returns on investment are fine, accessing the funds a nightmare.

tried 11 times to tell them i has a new email address
for my pension annuity they have been paying me for 15 years and for 15 years they have be sending me a P60 but in spite of this they cant find me on their system compared to virgin media pru gets one star virgin should get 1000 and we all know what rubbish virgin are

Avoid at all costs!!!
My brother tragically died in November 2024. After 14 points of contact Prudential have yet to release his funds to his sons.
In the year 2025 they require all correspondence to be in hardcopy rather than online (a delaying tactic to retain the money as long as they can). Six calls to the complaints department have yet to produce a resolution.
I cannot advise you strongly enough, to look for an alternative pension provider.
Incompetence is embedded within every department I have dealt with since November last year. They simply do not care that a family member has been lost and their incompetence adds to the heartache.
They are simply shameless and unfeeling. Place your pension funds with a responsive pension provider.

I’m unsure whether the substandard communications in respect of guardianship are ignorance, lack of training, or policy. They seem to ignore the directions of the court, and make it up as they go along. Add in failure to respond to letters, and appalling service.
Disgraceful all round really.