PSR ExperienceAvis 

237
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Wow what an amazing experience from booking over the phone spoke to Sophie who was so helpful and friendly to when we arrived my Grandson registered with Ayesha who was really friendly and then had th... Voir plus

Noté 5 sur 5 étoiles

Amazing experience throughout, fairly quick time waiting inbetween different cars. Driving coaches Craig, Mark and Rich C all very helpful, approachable and positive making it a very enjoyable experi... Voir plus

Noté 5 sur 5 étoiles

Fantastic day for both me and my brother. Excellent advise from driving coaches, Mike.G, Curtis.T, Aid & Craig. Junior Yeah was very helpful selecting photos

Noté 5 sur 5 étoiles

Visited the East Fortune Airfield track where my son and I were driving different cars (birthday presents). The day went brilliant, weather was fantastic, instructors were awesome as was the welcome... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Société d'événementiel
  2. Fournisseur de cadeaux d'entreprise
  3. Boutique de cadeaux
  4. Magasin d'articles de loisirs
  5. Magasin d'articles de sports mécaniques
  6. Centre récréatif

Écrit par l'entreprise

PSR Experience is a trading name of PSR Hire LTD. PSR Hire has been involved in assisting and delivering experiences nationwide from 2011. We understand that Supercar Experience Days mean so much to our guests. For some it’s a once in a lifetime experience potentially celebrating a personal landmark or event but we are also proud to say that we are seeing our customers return again and again and again. Those familiar faces must mean we are doing something right. We hope to see you soon, whether it’s your first time or a returning customer. We offer a wide choice of cars from Lamborghinis & Ferrari’s, R8’s & Astons to GTR’s and even US Police Style Mustang V8’s plus a few guest cars along the way we are sure you’ll find an experience to suit you or that special person in your life. We feel we have the happiest and most helpful team in the country, from the sign on desk to your driving coach, we hope to deliver smiles along the way. PSR prides itself in being transparent in our experiences, as per industry standard you will find lots of options and upgrades are available and we hope our site will guide you through all of these options, so you know exactly what you are paying for.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

237 avis

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A répondu à 87 % de ses avis négatifs

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4,6

Tous les avis

(237)

62 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great Gift

We bought this driving experience as a gift for a 14 year old boy,he absolutely loved it could not stop grinning for hours and talking about each car he got to drive.

4 août 2023
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Réponse de PSR Experience

We absolutely love this. We always want our guests to walk away with a smile on their face. Thank you so much for leaving us a review, we really appreciate your feedback. Kind regards, The PSR Experience Team 🟠🟢

Noté 5 sur 5 étoiles

Very well set-up friendly team over at…

Very well set-up friendly team over at PSR. Everyone felt welcomed and communication was brilliant.

I got the pleasure of having Toni the female driving instructor in the Audi R8 fantastic lady, very calm. Read me very soon into the drive and allowed me to drive the R8 how I wanted to. Calm lady & her experience in motorsport showed. I got to open up the R8, late brake and feel the auto blip work throughout some of the fast corners.

Unfortunately my experience went from a 10/10 to a 3/10 driving their 911 Turbo as the instructor was very hesitant to let me drive the car properly despite me mentioning that I own a PDK Porsche. His line advice for a rear engine car seemed a bit strange and my first lap seemed wasted. Trying to redeem it with the next two laps the brake pedal wasn't returning properly and I could see the brakes were on most of my lap, annoyingly. I asked what car he drove wondering if it was his 911 but I was told a Z4 says it all.

I managed to swap my next car back to the R8 and get back out with Toni to finish my trip on a super high.

I would love to revisit these guys again in the future at a different track and hopefully get more time in a v10!

21 août 2023
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Réponse de PSR Experience

Thank you so much for leaving us a review. We will pass your feedback on. We are pleased that overall you enjoyed your experience. If you could please send an email to support@psrexperience.com with your driver number from the day (it would have been on your lanyard on the day and on the driver's card) as we would like to look into this further for you. A picture of the back of the card would be ideal. We are always striving for consistency across the business and we will look to try and ensure that this is reflected with all drives. We would love to welcome you again. Don't forget about the loyalty code printed on the reverse of the driver's card given to you on the day. Kind regards, The PSR Experience Team 🟠🟢

Noté 5 sur 5 étoiles

Had an amazing day at Blyton Park

Had an amazing day at Blyton Park! Well organised and very friendly staff. The instructor was lovely,I didn’t get his name as his pen ran out for when he wrote on my card. One of the best days , definitely going back for more fun!

18 août 2023
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Réponse de PSR Experience

We are thrilled to hear you had an amazing day. We would love to welcome you again. Don't forget about the loyalty code printed on the reverse of the driver's card given to you on the day. Thank you so much for leaving us a review, we really appreciate your feedback. Kind regards, The PSR Experience Team 🟠🟢

Noté 3 sur 5 étoiles

Mixed Feelings About PSR Experience: Missing Car, Faulty Media, No Food & Drink, Yet Enjoyable

I recently had a rather mixed experience with PSR that I feel compelled to share. Upon arrival, I was informed that the car I had initially chosen was unavailable, which already set a negative tone for the experience. However, I decided to make the best of the situation and drove a different car, which thankfully turned out to be acceptable.

My disappointment deepened when I decided to purchase the media package that included photos and a video of my driving experience. The photos turned out to be decent quality and captured some great moments from the drive. Unfortunately, the same cannot be said for the video. The video footage was plagued with synchronization issues, with frames dropping regularly throughout the recording. This rendered the video virtually useless and failed to capture the essence of the experience I had just gone through.

In an attempt to address this issue, I reached out to PSR via email. After some back-and-forth, they agreed to refund me 50% of the cost of the faulty video. However, this gesture felt inadequate considering the complete letdown I experienced due to the media quality. What's worse is that despite their promise of a refund, over a month has passed and I have yet to receive my money. It's disheartening to see a company that is quick to take your money but seems unwilling to rectify their mistakes and provide the promised level of service.

As if these issues weren't enough, another disappointment awaited me. The promised food and drink van, which was supposed to be part of the overall experience, didn't even show up. This lack of attention to detail further exacerbated the sense that PSR failed to deliver on their promises.

Despite all these disappointments, I must admit that I still managed to have a great time during the driving experience itself. The thrill of the drive was undeniable, and it's a testament to the potential PSR has. However, it's hard to overlook the glaring issues with the media quality and unfulfilled promises.

Overall, my experience with PSR leaves me with mixed feelings. The initial unavailability of the car, coupled with the poor quality of the video, the absent food and drink van, and the lack of follow-through on their promise of a refund, has left a bitter taste in my mouth. It's a shame that a company that touts exciting experiences can fall short in such crucial aspects of customer satisfaction. I can only hope that PSR takes this feedback seriously and takes steps to improve their services for the sake of their future customers.

Update: I received the partial refund after them seeing the review, so have updated the stars to Match my experience, I did enjoy the driving experience and was very good while in the car, had to drop the rating as all the hassle of trying to get the video that I had paid for sorted so I could relive the experience, was told that it was an issue with the location of the track, due to military equipment, that caused the video to go out of sync, so will have to do with the photos of the event instead and at least I got a partial refund after lots of unnecessary hassle.

1 juillet 2023
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Réponse de PSR Experience

Thank you so much for taking the time to leave us a review, we really appreciate your feedback. We are sorry that you felt it took a while for the refund to be actioned. We operate a system where there is a cut-off for payments. Your refund was authorised just after the cut-off date and that coupled with absence away from the office meant you did unfortunately wait longer than usual for your refund for which we are very sorry. We can assure you that the refund was authorised before you left this review, there were just unexpected and unusual delays at this end. The food and drink van is always booked in advance of an event but due to unforeseen circumstances it could not be there on the day you attended. We are sorry to hear that the video was not up to our expected standard (media reliability is always being improved and developed), albeit we are pleased you still had a great time during the driving experience. We have taken all your comments on board, and we do really appreciate your feedback. Kind regards, The PSR Experience Team 🟠🟢

Noté 5 sur 5 étoiles

Top of the Class!

Booked a 3 supercar driving experience at Dunsfold Circuit. Given it was the home of Top Gear, our expectations were high!

Having purchased driving experiences in the past with other companies with varying degrees of success, I was not sure what to expect but from the moment we arrived till the end of the day, we loved it!

Why? There were clear instructions prior and on arrival, an iconic venue, well organised check in and driver briefings, the staff were welcoming, there were appropriate waiting spaces for each vehicle and finally a wide selection of top quality cars.

As for the driving experience itself? Fantastic!!
We selected 3 premium cars (Lamborghini Huracan, McLaren 570s and Ferrari 458 Italia) and whilst each drive was unique, the Ferrari takes the title hands down (the N/A V8 was so intoxicating) and we have a new petrolhead in the family as a result of this!

Another great aspect of the experience was the opportunity to purchase extra laps and add other experiences for a reasonable price (the High Speed group ride in the SRT Taxi was a riot!)

Thanks to everyone in the team for making our experience a memorable one, and it's safe to say that this won't be our last visit!

11 août 2023
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Réponse de PSR Experience

Thank you so much for leaving us a review. We are elated to read your comments. We would love to welcome you again. Don't forget about the loyalty code printed on the reverse of the driver's card given to you on the day. We really appreciate your feedback. Kind regards, The PSR Experience Team 🟠🟢

Noté 5 sur 5 étoiles

Christmas present at Dunsfold top gear…

Christmas present at Dunsfold top gear track wow what an experience friendly staff felt safe in the vehicles definitely go again 👏👏👏👏👍👍

11 août 2023
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Réponse de PSR Experience

Thank you so much for your feedback. Don't forget about the loyalty code printed on the reverse of the driver's card. We would love to welcome you again. Kind regards, The PSR Experience Team 🟠🟢

Noté 4 sur 5 étoiles

Great experience

Great experience day.
Best experience was driving yellow ferrari 458 with mohammed this guy is awesome very cool and friendly allow me to push hard and get best experience I could have that day. 4 stars only because I really want the video from my ferrari drive but lady at counter said she is unable to open thats very sad for me. But big thanks to mohammed for allowing me get best experience of my life in yellow ferrari 458

11 août 2023
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Réponse de PSR Experience

Thank you so much for taking the time to leave us a review. We are thrilled to hear you had a great experience albeit we are very sorry you were unable to purchase the video on this occasion. We will pass your comments on. Kind regards, The PSR Experience Team 🟠🟢

Noté 3 sur 5 étoiles

Shabby and a bit of a let down

Booked a lorry driving experience at Llandow, which had been a Christmas present for my wife. We registered along with plenty of others who were there for the cars driving experiences, but the directions to where the lorry driving was taking place on a different part of the airfield site were extremely vague, to say the least. Once we found the locked gate, the lorry driver completely ignored us when we tried to flag him down at the entrance (he wasn't instructing) to ask where to meet and we ended up driving around the circuit following him while he did the same until he eventually stopped. Even then, he ignored us while we waited, which was rather off-putting. The driving itself was OK, but the driver didn't really have any interpersonal skills and the event was rather one-dimensional and disappointing.
To sum up, the organisation was woeful, the setup inadequate and all rather shabby and the experience a bit of a let down.

29 juillet 2023
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Réponse de PSR Experience

Thank you for leaving us a review, albeit you are disappointed on this occasion. We are sorry you found the directions to where the lorry driving was taking place extremely vague. The management team have been discussing signage and your comments have been very helpful. We are sorry that you felt the lorry driver completely ignored you and that you found the event was rather one-dimensional and disappointing. This is not how we want our guests to feel. If you could send an email to support@psrexperience.com with your PSR reference number, we would like to look into this further for you. Many thanks in advance. Kind regards, The PSR Experience Team 🟠🟢

Noté 1 sur 5 étoiles

Purchased a driving experience for my…

Purchased a driving experience for my 13 year old grandson. Absolutely awful company. Has taken nearly three years to actually get a date booked (I appreciate we have been through a pandemic) but it was impossible to get a date from them after the pandemic. Finally turned up with an excited teen today, booked a day of eork and a long drive to Lichfield to he told it had been cancelled! We received no email. Would NOT book anything with this company again! 😡

26 juillet 2023
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Réponse de PSR Experience

Thank you for leaving us a review. We cannot see anything at all on our system for you and we were at Curborough on Monday 24th July 2023 and Tuesday 25th July 2023. Could you please send an email to support@psrexperience.com with your PSR reference number and we will look into this for you? Many thanks in advance. Kind regards, The PSR Experience Team 🟠🟢

Noté 5 sur 5 étoiles

Birthday super car drive …

Booked a super car drive experience for my 15yr old sons birthday. All I can say is WOW 👏. My son loved it from the time we pulled up to the time we left. He got to drive the Audi R8 and Ferrari 458 Spyder, then a high speed drive with a driver in an Ariel Atom. My son was a little nervous at first but the staff and instructors were all AMAZING!!!! We will 100% be booking another drive but with more cars for him to drive next time. HIGHLY RECOMMEND PSR. Thankyou all for making my sons birthday GREAT. 👍

25 juillet 2023
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Réponse de PSR Experience

Thank you so much for taking the time to leave us a review. We are elated to hear your son loved it from the time you pulled up to the time you left. We would love to welcome you again. Don't forget the loyalty code printed on the reverse of the driver's card given to you on the day. We really appreciate you highly recommending us. Kind regards, The PSR Experience Team 🟠🟢

Noté 5 sur 5 étoiles

Excellent day

What a day. Honestly, if you are thinking of doing this, do it.
Was worried that it may be not the best, but both me and my dad had a cracking time. That good we’ve booked again for next month.
easy to get in, signing in is about 5 minutes but women at front where lovely. Was shocked that i was gave 3 laps, payed for 1 but got 3 which was amazing.
briefing was easy, explained really well then off to the place to wait. I was in at 10am but got in way earlier, which i’m happy about. Calls your name out and you head to your car, instructor was amazing at explaining. Tells you exactly when to up a gear and when to break. Other cars on track, worried me a bit, but honestly had no worries when on the track. Any over taking was safe, keeps a fair distance.
loved the track, easy to go around, gets easier second lap when you get used to it. Some sharp corners, but honestly didn’t get me that much and went around well. Only anxiety i had is the fine you can get if you crash, but once you get the hang of it it eases.
From going in to finishing it was amazing, staff was really helpful and kind. Amazing that you can get close to track to watch also, good if you bring a family member or friend cause they are able to watch you. Can’t wait to go again, and definitely will come a regular thing for me. Will be recommending to my friends also.
thank you for an amazing day and experience. Still so happy about today.

10 juillet 2023
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Réponse de PSR Experience

Thank you so much for taking the time to leave us a review. We love that you've already booked again for next month. Don't forget about the loyalty code printed on the reverse of the driver's card given to you on the day. It's great to hear that you had an amazing day and experience. We look forward to welcoming you again. Kind regards, The PSR Experience Team 🟠🟢

Noté 5 sur 5 étoiles

Great day out driving amazing cars

Great day out driving amazing cars. The one down side is that you can’t rev past 6k revs but it is understandable as the cars have such a hard life. The staff were really nice and informative people who were great were Oscar, Mohamed, Australian instructor and tall blonde lady (sorry couldn’t remember the names)
Highlight for me was Scott driving me in the Aerial atom he was mental behind the wheel and would definitely recommend upgrading.
Another thing to consider is you can spend a lot more on the day with extra laps (3 for £25) which I think is reasonable and photos/videos.
All in all a great day and really enjoyed

2 juillet 2023
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Réponse de PSR Experience

It's fantastic to hear you had a great day out driving amazing cars. Thank you for your kind comments about our wonderful team, we will pass them on. The prices have been calculated to be as fair as possible and we are pleased to hear you thought they were reasonable. Thank you so much for taking the time to leave us a review. We really appreciate your feedback. Kind regards, The PSR Experience Team 🟠🟢

Noté 5 sur 5 étoiles

PSR experience - AMAZING with T!

I received this experience as a birth anniversary gift. I was not really keen and not really a fan of supercars; what has driven the choice of the gift was my passion for driving per se... Well, Toni (T) enhanced the passion today! The Lamborghini Gallardo was super fast, and the passion of driving really came through... I forgot I was in THE car; it was just a car with the ability and gravity to indulge the passion... but in honest truth, Toni has all the merit. She is a great instructor and I am so happy I have asked for her (no disregard intended to the other instructors, please). Toni made me feel safe and daring - I did not intend to race, but the appetite was so expertly pushed by Toni. I had a fantastic time and Toni is the one I have to thank it for. What a start of the week... Thank you, T x

26 juin 2023
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Réponse de PSR Experience

We are thrilled to hear you had a fantastic time. We will pass your brilliant comments on. Thank you very much for taking the time to share your feedback with us, we really appreciate it. Kind regards, The PSR Experience Team 🟠🟢

Noté 5 sur 5 étoiles

Great experience

Great experience for 3 adults of varying experience with track driving and fast cars. All 3 of us absolutely loved the day and found the PSR team helpful and enthusiastic.
Inevitably there is a little waiting around, but it was minimal. Overall a well run day with good cars and great instructors. We’ll be heading back.

17 juin 2023
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Réponse de PSR Experience

Thank you so much for taking the time to leave us a review. We are pleased to hear all 3 of you loved the day and found our team to be helpful and enthusiastic. We would love to welcome you back. Don't forget the loyalty code printed on the reverse of the driver's card given to you on the day. Kind regards, The PSR Experience Team 🟠🟢

Noté 5 sur 5 étoiles

Thank you Toni! (T)

I got to experience driving the Gallardo and what an experience it was. Toni (T) made me feel comfortable from the moment she said hello, she made sure I was comfortable, got to know me outside of the experience and made me feel at ease, allowing me to have the FULL experience.
Definitely one to remember and will be recommending to friends.
Carmelita

17 juin 2023
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Réponse de PSR Experience

Thank you for your feedback. We will pass your comments on. We are thrilled to read you had an experience to remember and that you will be recommending to friends. Thank you for leaving us a review, we really appreciate your feedback. Kind regards, The PSR Experience Team 🟠🟢

Noté 1 sur 5 étoiles

What an underwhelming experience

What an underwhelming experience. I was gifted this for my 30th last year and because of an injury I had to delay. 15 months later I was finally fit enough to go to this event and man was I excited for this!

Literally didn’t know what to expect but I was surprised at how busy it was, the amount of cars on the racetrack and the agonising pain of waiting around for them to shout your name. Just under 2 hours I had to wait to get into my first car and the laps are so short so in total you only spend about 5-10 mins on the track. They try to rinse you for money at every opportunity. From check-in, to sitting in the car with the instructors, to checking out

Not spectator friendly at all and the cars are in bad condition inside however I would like to mention that the instructors were friendly and made you feel comfortable

I had a passenger experience ride too. Waited for about 45 mins after I finished driving my final car, and decided to leave

I love adventure and creating experiences however this is something I won’t be doing again

9 juin 2023
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Réponse de PSR Experience

Thank you for leaving us a review albeit you are disappointed on this occasion. We are sorry that you felt like you were waiting around for dispatch to call your name. It does state in our FAQs on the website and in the pre-event email that the driving time on your confirmation of booking is the time that your driver’s brief starts and not when your driving experience commences. We would advise that you arrive on site at least 15 – 20 minutes before this time. The driver’s brief can take up to 30 minutes, subject to questions asked and paperwork being completed. Following familiarisation laps (which can occupy anything up to an hour based on participant numbers), your experience will commence. Depending on the vehicles chosen, these could incur additional waiting times. However, we are often running multiple options on the more popular variants. We do operate a live queuing system which has specific algorithms embedded into it that prioritises all guests to have had their first drive completed as soon as possible. If you have multiple drives booked with us, you will naturally have a longer time on site that could exceed 4 hours. There are extras available to purchase on the day but there is no obligation to purchase anything at all. We do state on our website for each circuit what the spectators can see. This varies greatly from circuit to circuit so we would always advise checking on our website before bringing along spectators. We are sorry that you chose to leave without experiencing the passenger ride. We can assure you that had you stayed, you would have completed all parts of your experience. If you could take a picture of the driver’s card given to you on the day and email it in to support@psrexperience.com we can look into this further for you if you wish. Thank you again for leaving us a review, we do appreciate all feedback. Kind regards, The PSR Experience Team 🟠🟢

Noté 5 sur 5 étoiles

Excellent service provided had a great…

Excellent service provided had a great day well ran event Excellent instructors fabulous super car experience one for the bucket list

3 juin 2023
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Réponse de PSR Experience

We are pleased to hear you had a great day and felt there was an excellent service provided. Thank you so much for taking the time to leave us a review, we really appreciate your feedback. Kind regards, The PSR Experience Team 🟠🟢

Noté 5 sur 5 étoiles

Went to crail raceway drove 3…

Went to crail raceway drove 3 absolutely fantastic cars and a passenger ride in the atom both t and Barry were really helpful and helped to get the best of the cars will be back

2 juin 2023
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Réponse de PSR Experience

Thank you so much for taking the time to leave us a review. We will pass your comments on. We would love to welcome you again. Don't forget the loyalty code printed on the reverse of the driver's card given to you on the day. Kind regards, The PSR Experience Team 🟠🟢

Noté 5 sur 5 étoiles

Had a great time out in the Dodge…

Had a great time out in the Dodge Challenger SRT with pro race driver Barry Lee!
Llandow circuit has proper facilities and an onsite cafe, plus plenty of spector room for everyone to see what's going on.

20 mai 2023
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Réponse de PSR Experience

We are thrilled to hear you had a great time out in the Dodge with Barry. Thank you so much for leaving us a review, we really appreciate your feedback. Kind regards, The PSR Experience Team 🟠🟢

Noté 5 sur 5 étoiles

I thoroughly enjoyed my PSR day

Well I thoroughly enjoyed my afternoon at Llandow today. All 3 instructors were excellent
(Tania/Toni ‘T’ for the Audi V10 R8, Roy for the Nissan GTR, and last but by no means least, Mohammed for the wonderful Ferrari 458)
They were all so encouraging and informative, they knew their stuff and pushed you to get the very best out of the cars and your day.
I loved every lap in all 3 cars.
Thank you all.

19 mai 2023
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Réponse de PSR Experience

We are so pleased that you thoroughly enjoyed your PSR Experience day. We will pass your brilliant comments on. Thank you so much for leaving us a review, we really appreciate your feedback. Kind regards, The PSR Experience Team 🟠🟢

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