I bought a Clarke submersible transfer pump model number STP12. Very pleased. Prompt delivery, well packed, easy instructions and it works well. Wasn't able to give a review sooner because I hadn't us... Voir plus
L'entreprise a répondu
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From ordering to delivery excellent service . We had a problem with the wrong PSI unit being sent. Resolved within in a day collected wrong PSI and and delivered the correct one same day. We h... Voir plus
L'entreprise a répondu
Prompt efficient service Purchased day 1 / received day 2 / fitted day 3 just what every contractor needs
L'entreprise a répondu
Fast turnaround, prompt delivery. Still early days on the pump but it works and if it continues to then great value for money
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de pompes
- Fournisseur de chauffe-eau
- Magasin de matériel de plomberie
- Service et équipement de pompage
- Fournisseur de pompe à eau
À propos de Pump Sales Direct
Écrit par l'entreprise
Pump Sales Direct is an online supplier of genuine pump products and manufacturer-specified parts.
Working closely with leading brands and holding significant stock, we offer fast turnaround and competitive pricing.
Email us at: customerservices@pumpsalesdirect.co.uk
Call us on:
0800 008 6405
Working closely with leading brands and holding significant stock, we offer fast turnaround and competitive pricing.
Email us at: customerservices@pumpsalesdirect.co.uk
Call us on:
0800 008 6405
Coordonnées de contact
Unit 3, Derby Trading Estate, Stores Road, DE21 4BE, Derby, Royaume-Uni
- 0800 008 6405
- customerservices@pumpsalesdirect.co.uk
- pumpsalesdirect.co.uk
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service
Great service, great price (cheaper than amazon!) and delivered next day. Cant ask for more!
20 février 2026
Réponse de Pump Sales Direct
Appreciate the feedback, Steve! If beating Amazon on price and getting it next day isn’t winning, we don’t know what is.
Thank,
The PSD Team
Experience with the pump has been good
Experience with the pump has been good, except for initial difficulty with fitting outlet pipe to hose fitting resolved with a little sanding of the plastic fitting.
19 février 2026
Réponse de Pump Sales Direct
Thanks for the feedback, Andrij - glad to hear the pump’s performing well.
Occasionally, fittings can be a snug fit depending on pipe tolerances, but we're pleased you were able to get it sorted quickly.
If you ever need any installation advice in future, our team’s always happy to help.
Thanks,
The PSD Team
Réponse de Pump Sales Direct
Appreciate the feedback, Robert! Fast delivery and no surprises - just what we aim for.
Thanks,
The PSD Team
Réponse de Pump Sales Direct
Thanks, Barry! Great to hear your order reached you as expected, safely and on schedule. Exactly what we like to hear!
Thanks,
The PSD Team
Part perfect
Part perfect
Paid for next day didn't happen and expensive for this option - my CCTV Cameras show that no attempt to deliver on the 4th was made.
Non-existent customer services
All e-mails completely ignored
I appreciate that delivery was not in their direct control but lighting a fire under UPS might have helped
Pump Sales Direct - please send me an e-mail from your customer services department and I will forward all the un responded to correspondence
3 février 2026
Réponse de Pump Sales Direct
Thanks for your review, Leslie. Glad the part itself was perfect.
We can see that your order was placed on 3rd February with next-day delivery, and a delivery attempt was made on 4th February at 1:34pm. According to the courier tracking, no one was available, or the business was closed, and the package was then delivered the following day, 5th February at 10.09am. We understand that this would be frustrating, seeing as you paid extra for this service.
We keep a close eye on our inbox and didn’t see any emails from you, so we weren’t aware of any issues you were having. While we can’t control every step of courier deliveries, we always do our best to ensure orders reach customers quickly.
Thanks,
The PSD Team
Réponse de Pump Sales Direct
Cheers, Roger! Fast delivery and high-quality products; exactly the way we like to keep things for our customers.
Thanks,
The PSD Team
Ordered on Line after afternoon…
Ordered on Line after afternoon deadline. Received phone call next morning to say pump was in stock and I could collect it at any time, if not convenient delivery would be next day. As Tremble Pumps was so close I collected it before lunch time. All took place within 24 hours.
9 février 2026
Réponse de Pump Sales Direct
Thanks for taking the time to leave a review, Mick. Once we saw the order come through, we were happy to call and arrange collection straight away. When it’s in stock and local, there’s no reason to wait. Appreciate you choosing us!
Thanks,
The PSD Team
Easy on line transaction
Easy on line transaction. Arrived well packaged on promised date. Thanks
14 février 2026
Réponse de Pump Sales Direct
Appreciate the review, Anthony! Happy everything arrived safely and on schedule.
Thanks,
The PSD Team
I made a google search to find a length…
I made a google search to find a length of tube for a grundfos pump. It's just PVC tube - nothing more nothing less. Their price was 119£ for 6 metres... !! LOL on ebay PVC 10mm internal diameter tube is 14£ for 6m
What a bunch of jokers ! their price means its the same cost as 30m of copper 15mm pipe..... Charging 7 x the going rate is not trustworthy its theft
18 février 2026
Avis spontané
Réponse de Pump Sales Direct
We appreciate your comments, Rick. The item you are referring to is a Grundfos-branded, manufacturer-specified item, which is why it's priced differently from our generic PVC tube products also listed on our website.
We always encourage customers to check specifications carefully to ensure they are ordering the correct product for their application and budget. As a supplier of genuine, specification-compliant parts, we stand by the accuracy and value of what we provide.
Thanks,
The PSD Team
First class service
First class service, my new pump arrived within 24hrs of ordering.
12 février 2026
Réponse de Pump Sales Direct
Delighted to hear it arrived so quickly; that’s how it should be. Thanks for the feedback, David!
Thanks,
The PSD Team
Excellent service received the next day…
Excellent service received the next day
And reasonable prices
11 février 2026
Réponse de Pump Sales Direct
Cheers, Steven! Happy we could deliver quickly and at a price that worked for you.
Thanks,
The PSD Team
Easy to order and process invoicing as…
Easy to order and process invoicing as issued. Quick and on time delivery.
17 janvier 2026
Réponse de Pump Sales Direct
Thanks, Richard! Great to hear everything from checkout to delivery went swimmingly.
Thanks,
The PSD Team
Réponse de Pump Sales Direct
Thanks for the review, Mick! Glad everything went smoothly and you had no issues (that’s exactly how it should be).
Thanks,
The PSD Team
PRICE AND DELIVERY FIRST CLASS
6 février 2026
Réponse de Pump Sales Direct
Thanks so much, Pete! That's exactly what we aim for - really appreciate you taking the time to leave a review.
Thanks,
The PSD Team
Réponse de Pump Sales Direct
Thanks for the feedback, Lee! We appreciate you choosing Pump Sales Direct.
Thanks,
The PSD Team
Réponse de Pump Sales Direct
Thanks for the review! Happy the delivery was speedy, and everything arrived as expected.
Thanks,
The PSD Team
Delivery was extremely quick
Delivery was extremely quick. Unfortunately we ordered the incorrect item. Pump Sales were great. We arranged to return and they refunded without any issues. We reordered. Will definitely use again. Thank you for your amazing service.
19 janvier 2026
Réponse de Pump Sales Direct
Thanks for the fantastic feedback, David! Mistakes happen, but we're glad we could make the return and refund process easy, and really appreciate you reordering with us - that means a lot.
Thanks,
The PSD Team
Replacement of Watermill pump with…
Replacement of Watermill pump with Grundfos equivalent. Grundfos pump is quieter and a bit more powerful so improves water pressure at shower head.
6 février 2026
Réponse de Pump Sales Direct
Cheers for the review, Mike! Quieter and more powerful is always a win - we're glad it’s improved the overall shower performance too. Happy days!
Thanks,
The PSD Team
Pump purchase
Needed a pump for domestic use at short notice. Model I wanted out of stock but they recommended an alternative despatched for next day delivery. Helpful and speedy.
17 janvier 2026
Réponse de Pump Sales Direct
Appreciate the review! Although the original pump you were after wasn’t available, we’re glad our team could recommend a suitable alternative and get it sent out to you immediately.
Thanks,
The PSD Team
very helpful to locate a replacement…
very helpful to locate a replacement pump in very short time.
30 janvier 2026
Réponse de Pump Sales Direct
Thanks for the review, David. No waiting around is always a bonus.
Thanks,
The PSD Team
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