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Lisez les avis des autres

Noté 2 sur 5 étoiles

I went to the clinic for some mild stiffness / pain in my food/ankle joint - I was concerned it may become a long term issue, and I'd just started training for my third marathon, so wanted to get it... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I’d just had a procedure on my back and booked physio to keep recovery on track. The clinic cancelled multiple sessions on the day—I didn’t complain and asked for another therapist: “fully booke... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

5 Star Experience working with Jack Bain! His professionalism, expertise, and follow through always left me impressed. I worked with Jack for over a year while he helped me first recover from a trauma... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This is now my second visit to Doctor Mike Burdon. The first time he cured ITB bursitis in my knee joint and I was recently under his care again for an ongoing hip issue. As always Doctor Burdon worke... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Centre de rééducation

Informations provenant de diverses sources externes

We are an expert team of sports medicine and musculoskeletal specialists, dedicated to ensuring our patients receive the very best treatment and enable them to lead the active lives they deserve.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

432 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 5 sur 5 étoiles

Francesca Sills - 5* recommendation

I would like to say a huge Thank You to Francesca Sills, who has been working with me for 6 months and has changed my entire mindset to exercise and the gym. I never thought regular exercise could actually be enjoyable. She has made every effort to understand me and my motivations, and it's worked. Frankie is both professional and friendly - we have had the best few months. Thank you.

31 mars 2024
Avis spontané
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Réponse de Pure Sports Medicine

Hi there, thank you so much for taking the time to leave such a nice review for your clinician, Frankie. We're glad to have been able to work with you over the last 6 months and help you see exercising and the gym in a different light so you're able to enjoy it and reach your personal goals, feeling positive. We hope that you continue to enjoy the process for a long time to come! Thanks again.

Noté 5 sur 5 étoiles

Leigh Johnson excellent

I started working with Leigh Johnson (Canary Wharf) in the summer of 2023 after a severe ankle break (tri-malleolar fracture) in April 2023. At that point, I was recovering from my second surgery, using crutches full time, wearing a protective boot, had lost most of the muscle in my left leg and couldn’t move my toes. I was told that it was likely that I wouldn’t be able to run in the future. Fast forward ten months and thanks to Leigh’s help and guidance I have started to run again for the first time in nearly a year.
Leigh was fantastic throughout my recovery.
Firstly, Leigh is extremely diligent / knowledgeable. My sessions were tailored to my condition, and I left every session with a clear plan of the exercises that I should be doing at home to further my recovery before my next session. During each session, Leigh clearly explained/demonstrated every exercise as well as its importance / relevance to my recovery.
Secondly, Leigh was very kind and personable throughout. Being unable to walk for a total of five months meant that I was often very down, but Leigh always made each session as positive and engaging as possible. Leigh was always very conscious of my capabilities / any pain I was in and adapted sessions accordingly. For example, after my second surgery I developed stress fractures due to a bone density issue and Leigh adapted my entire programme to account for this new injury and set out a clear road to recovery. This helped me to process what was, at the time, a minor physical but major psychological set back.
Thirdly, I felt that Leigh went above and beyond to aid my recovery. She sent me follow up emails after sessions to remind me of the exercises I needed to do, she suggested different ways to improve discomfort that I had with my ankle. For example, she recommended using a nighttime ankle brace which has significantly reduced the pain that I used to have in the mornings. She also helped to arrange strength and conditioning and podiatry sessions to further aid my recovery as well as helping me find new coaches in Dubai after I left London for work.
Leigh has been key to my recovery success, and I have no doubt that I wouldn’t be able to walk / now start to run pain free if it wasn’t for her guidance. I will continue to see Leigh in the future to help with the recovery from my fourth (and hopefully final) surgery. Thank you Leigh, you have been amazing and I am extremely grateful for all of your help over the last year!

27 mars 2024
Avis spontané
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Réponse de Pure Sports Medicine

Hi Tom, thank you for sharing your amazing story and your experience at our Canary Wharf clinic. What a journey - physically, mentally and emotionally. The twists and turns of the last year must have been a real challenge but it sounds like you have met each one with a clear commitment to getting better. We are so pleased that you felt so well supported during your treatment, both whilst in clinic and outside of your appointments as well. Progress doesn't just happen in the clinic, it's a steady, on-going process, and your story is proof of that. Also amends throughout the course of treatment are essential to accommodate your body's individual reaction to the treatment itself as everyone, and every injury, is so different. We believe this is key to an effective and efficient recovery journey, so we're also very pleased that you recognised the benefit of Leigh's approach there. Once again, thank you for this wonderful review and for trusting us with your recovery and healing journey.

Noté 5 sur 5 étoiles

I required a scan and a steroid…

I required a scan and a steroid injection, followed up with physio. The Doctor was great walking me through the whole process, injections are not my favourite thing!

The follow on Physio again designed to increase the mobility and strength in my shoulder, allowing my confidence to grow in the treatment.

A year of pain going away is a strange feeling, and the assurance that as long as I took things gradually, then i would be able to keep it that way.

22 février 2024
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Réponse de Pure Sports Medicine

Hi Stuart, thank you for your wonderful review for your Sport & Exercise Medicine Consultant and physio. We're so pleased to have been able to offer the help and support you needed over the past year to make some long-lasting change. We hope that you continue to see the benefits of your treatment for a long time to come. Thank you, again!

Noté 5 sur 5 étoiles

Great Strength and Conditioning Programme

I contacted Pure Sports Medicine with a view to building my core strength as I'd had a few back injuries and to help fight off middle-age. I had previously used the PSM team for some physio and have always like the considered approach.

From the moment I contacted Dean at the Bank branch I was impressed with their approach which was not looking to oversell or overpromise, but considered my age and starting point. Frankie (Francesca Sills) then helped to devise a progressive programme that allowed me over the course of a few months to build up my core strength during our weekly sessions and sessions I did myself through the week. Having had PTs previously who pushed larger weights which ended up causing injuries, I liked the variety, pace and comprehensiveness of Frankie's approach.

Unfortunately I am no longer able to commit to the weekly sessions but Frankie has helped to devise a programme that I can continue with a view to checking-in on a less frequent basis to keep the progress going.

12 mars 2024
Avis spontané
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Réponse de Pure Sports Medicine

Hi Jason, thank you for your wonderful review for the team at Bank, specifically Dean and Frankie! We glad to hear that you felt in good hands during your treatment and confident in their approach to your rehab and progression. We wish you the very best with your ongoing program!

Noté 5 sur 5 étoiles

Great Physio

My experience at Pure Sport Medicine was very positive. I recovered from knee pain to eventually run a marathon over the course of 9 months. Thank you very much to Zac Mackenzie for all of his help and guidance.

1 décembre 2023
Avis spontané
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Réponse de Pure Sports Medicine

Hi James, thank you for your great review for Physio, Zac. We're really pleased to have been able to support you through your knee rehab and that you found the experience so effective. Well done on completing the marathon - what an incredible achievement!

Noté 1 sur 5 étoiles

Be very careful about hidden charges

Be very careful about the additional charges here. Similar to another review I was charged an additional £300 for ultrasound treatment during the appointment, meaning my total bill was nearly £700. And yes, I signed the form prior to the treatment, agreeing to additional cost for ultrasound but assumed this was a charge intended for a separate follow up, not part of original consultation. If I had been told by the Dr that use of the ultrasound during the initial consultation was £300 extra I might have made a different decision. As the experts it is incumbent on the surgery or the doctors to explicitly explain how the additional charges work. And when I expressed my frustration I was told that “ I had signed the form” so there was nothing they could do. What you could do is be transparent about your charges.

13 février 2024
Avis spontané
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Réponse de Pure Sports Medicine

Hi Barnaby,

Thank you for taking the time to leave your feedback.

We are disappointed to hear you felt you our communication around the ultrasound charges were not clear. This is something that we work very hard to manage including providing every patient with an information form ahead of their consultation that states additional charges apply, as you indicated in your review.

During the consultation our Consultants explain the rationale for any scan or procedure and ask each patient for their consent to proceed. We believe that this provides our patients with clear transparency around costs.

We are always looking for ways to improve our service, so will take your feedback on board and will discuss it in more detail with our clinical team.

If you would like to discuss your case specifically with our Management team, please contact our Kensington clinic and our reception staff can arrange a call at a time that works for you.

Noté 5 sur 5 étoiles

High quality, accurate , rehabilitation! Finn was exceptional

Exceptional service!! I’m so thrilled with my experience with Finn.
Finn took a great amount of time understanding my problem, asking me very thoughtful questions. It was obvious right from the start he was very knowledgeable and high skilled, well trained practitioner.
We then did some testing which provided some pivotal, but more importantly, objective information and data, that will form the basis of my rehab . Usually I’m left overwhelmed and confused by all the numbers, however , Fin start to finish explained all components so clearly . His natural Australian light heartedness came across and really made the experience so enjoyable.
I left so clear on my next steps, where I need to focus on, but also so positively about the journey ahead . Admittedly, I wasn’t in the best frame of mind about my injury, but the reassurance, factual evidence and plan forward Finn provided really gave me so much confidence that I would return to the athlete I once was.
I would recommend Finn to any athletes who’s looking to get back to performance, and would also recommend him to anyone who enjoys a good laugh !

7 février 2024
Avis spontané
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Réponse de Pure Sports Medicine

Hi Matthew, thank you so much for your glowing review for your Exercise Physiologist, Finn. We're really pleased that you felt so well supported and clear on what your recovery path will look like. The energy you have going in to this will certainly help you achieve those goals moving forward and we're glad to be on this journey with you!

Noté 5 sur 5 étoiles

Would highly recommend!

My experience with Pure Sports Medicine Moorgate has been outstanding from start to finish.
Lauren and the team took great care of my broken finger and were very helpful to get it back on track.

12 janvier 2024
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Réponse de Pure Sports Medicine

Hi Marion, thank you for leaving a 5-star review for us. We're glad that you felt so well cared for during your treatment with Lauren, and that we could offer the help and support you needed.

Noté 5 sur 5 étoiles

Dr Burdon has been amazing

Dr Burdon has been amazing, very friendly, professional and explained the issue very well

8 janvier 2024
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Réponse de Pure Sports Medicine

Hi Olivier, thank you for your feedback regarding Dr Burdon's treatment and your experience in our Kensington clinic. We're so pleased to hear that you felt it was so positive.

Noté 5 sur 5 étoiles

An excellent and highly professional…

An excellent and highly professional service. Would have no hesitation to recommend

9 janvier 2024
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Réponse de Pure Sports Medicine

Hi Mr Kibling, thank you for your 5-star review. We're glad that you felt the experience was so positive and helpful, and thank you also for the recommendation.

Noté 5 sur 5 étoiles

This is now my second visit to Doctor…

This is now my second visit to Doctor Mike Burdon. The first time he cured ITB bursitis in my knee joint and I was recently under his care again for an ongoing hip issue. As always Doctor Burdon worked his magic and I was pain free. I cannot rate Pure Sports Medicine more highly and I really like Doctor Burdon’s advice and medical help. He always follows up with me regularly after any treatment to make sure I’m making progress and the pain is subsiding. Thanks Mike & PSM

21 novembre 2023
Avis spontané
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Réponse de Pure Sports Medicine

Hi Sarah, thank you for your wonderful review for Dr Burdon at our Kensington clinic! We're glad to have been able to offer the treatment you needed for your ITB bursitis and, more recently, your hip pain. Following up after treatment is essential to make sure you are getting the best care possible so we're pleased that you feel so well supported by Dr Burdon. Thank you again for the review, and for the recommendation.

Noté 5 sur 5 étoiles

5/5 Melanie White

I’m writing a review on behalf of my father who has seen Melanie White on and off for a couple of months now. She is fantastic at her job, has been correct every time. I’ve had investigations with different physiotherapists who have wrongly diagnosed and dismissed my concerns however Melanie has been excellent from the get go addressing my needs and fuelling me with information that has actually been beneficial. I can’t thank Melanie enough and will continue to see her for my on going rehab. I recommend Melanie to anybody who is looking for a Physiotherapist.

9 janvier 2024
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Réponse de Pure Sports Medicine

Hi Rhianna, thank you for leaving a 5-star review on behalf of your father. We're so pleased to be able to offer the help and support that he needs, especially after a few negative experiences, that must have been frustrating. We are firm believers in the power of education so to hear that you both value and enjoy that from Mel's treatment is music to our ears! Thank you, again.

Noté 5 sur 5 étoiles

Everything I could want in a…

Everything I could want in a physiotherapist, kind, personable, listens to what I want and really works on your problem area- got to the route of my problem. I would definitely be going back.

30 décembre 2023
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Réponse de Pure Sports Medicine

Hi there, thank you for your feedback. We're so pleased that you found the whole experience so positive and the course of treatment so effective. Of course, we hope you don't need us again, but if you do, we're glad to hear that you would come back to see us. Thanks again.

Noté 5 sur 5 étoiles

5 Star first class professional

I have been using chiropractors for years and always ended up in the same position (pain and frustration). I can honestly say that I only wish I had met Dan Jones at sports pro medicine earlier than at the age of 52. His level of attention to detail and responsiveness to my extremely sore back problem has been incredible and my pain level is lower now than it has been in years after only a week. If you need a professional physio, I cannot recommend Dan Jones from Pro sports medicine enough. Thank you Dan and all the team as PSM. 👌

14 décembre 2023
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Réponse de Pure Sports Medicine

Hi Rob, as much as we would like to take credit for this wonderful review, we don't have a Dan Jones on the team unfortunately. We think your experience may have been with another company so if you'd like to re-post it on their Trustpilot page that's no problem at all - we're sure Dan would very much appreciate the feedback!

Noté 5 sur 5 étoiles

Positive, Kind and Professional

I went to Pure Sports Med for a knee problem and I saw George Brassil. He was very positive, kind, professional and put me at ease immediately. Instead of just working on the symptom, he helped diagnose the root cause of the problem and helped me work through it. With his help within a month, the issue had subsided. I would highly recommend the practice.

10 octobre 2023
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Réponse de Pure Sports Medicine

Hi there, thank you for your feedback regarding your knee rehab with George at our Bank clinic. We're glad that you felt so well cared for and at ease during your treatment. We hope you continue to see the benefits of your treatment for a long time to come! Thanks again.

Noté 5 sur 5 étoiles

Physio with Asha Read for Achilles tendonopathy

I went to Pure Sports Medicine in June when I was first consulted by Dr John Etherington CBE who diagnosed me with Achilles tendonopathy. I followed his advice and visited Pure sports medicine in Raynes Park for some physio sessions. At that clinic I worked with Asha Read seeing her about every second week over 5 months. She showed a lot of expertise and care. She tailored the exercise program to my situation and updated it based on my progress. With the program progressing in line with my symptoms, that helped me tremendously with my Achiles tendon. I got from being barely able walk to being able to play full tennis matches (which is my main sport) pain free. I highly recommend Asha and the rest of the staff from Pure Sports Medicine.

4 novembre 2023
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Réponse de Pure Sports Medicine

Hi Ioana, thank you for your wonderful review for Asha and John. That is amazing news that you are now able to play a whole tennis match pain-free - just goes to show how far you've come and how much effort you put in to your rehab journey. We're glad we could be a part of it and offer support along the way!

Noté 5 sur 5 étoiles

Asha is a great physiotherapist

Asha is a great physiotherapist! I have every faith that she will help me to get my shoulder back to good working order

14 décembre 2023
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Réponse de Pure Sports Medicine

Hi Elaine, thank you for leaving a 5-star review for Asha! We're glad you feel so well supported and confident in her treatment plan for you. Wishing you all the best with your shoulder rehab journey!

Noté 5 sur 5 étoiles

Rebecca Christensen for back pain

I saw Rebecca Christensen for help recovering from a slipped disc in my back. I cannot stress enough how much Rebecca has helped me gain confidence in exercising again after a nasty injury and surgery. Not only is she a brilliant physiotherapist technically, she really made an effort to understand my mindset and worries and chat through these too.

Pure Sports Medicine staff have always been thoroughly professional and the environment as a patient there is excellent. Would definitely recommend the facility and Rebecca herself for any issues you are facing.

13 décembre 2023
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Réponse de Pure Sports Medicine

Hi Emily, thank you for your wonderful review of your experience at our Bank clinic with Rebecca. We're so pleased to have been able to offer you the support you needed during your back rehab, and that you enjoyed working with Rebecca so much. We find that it is equally important to discuss both the physical and mental aspects of rehab and recovery because they are so heavily linked. Thank you as well for your compliments of the staff, professionalism and clinic itself.

Noté 5 sur 5 étoiles

Excellent Men's Pelvic Health Physio at Bank

I've been seeing George Brassil at the Bank location for treatment of Peyronie's Disease and can't speak highly enough of the service I received. George goes above and beyond for his patients and my condition has improved significantly. George is thorough, passionate and highly professional and I'd recommend him to anyone seeking Men's Health advice or treatment.

1 novembre 2023
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Réponse de Pure Sports Medicine

Hi there, thank you so much for taking the time to leave a review regarding your experience at our Bank clinic with George. We're glad to have been able to offer the support you needed via our Men's Health service, and that you've found it to be so successful. Thanks again.

Noté 5 sur 5 étoiles

Mariana for headache treatment

I began seeing Mariana for headaches caused by tension in the neck which were having an immense impact on my every day life. As soon as I began my treatment with her, she was able to conduct an assessment and pinpoint exactly what was going on that was causing the pain. She did some manipulations and massage as well as gave me a set of exercises to do daily. She explained how the exercises worked and how they were going to assist in strengthening my neck and back muscles which would then reduce the risk of the headaches. After beginning the exercises, I almost immediately began to feel better and within a few weeks the headaches were completely gone. Throughout the entire time I was being treated by Mariana she was both very professional and personable. She clearly has a strong love for what she does and it shows in her ability to treat her patients. She is a fantastic osteopath and I couldn’t recommend her more.

1 novembre 2023
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Réponse de Pure Sports Medicine

Hi Gina, thank you for leaving a wonderful review for Mariana at our Canary Wharf clinic. We're really glad to have been able to help you find a solution for the headaches and neck pain you were experiencing. These types of injury/pain can have a big impact on your daily life. Hearing that you felt immediate relief and now are headache-free, is truly music to our ears. We hope you see the benefit of Mariana's treatment for a long time to come. Thank you, again.

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