Bought and it did not work for me. I wrote them three times for a refund and have been ghosted each time! Very disappointed! And mad about the lack of communication and refund!
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Lisez les avis des autres
My thing is that RestEar is supposed to be a product that as a company the reviews show it as positive product.....I cannot even find RestEar product when I google.........Trust Pilot should take... Voir plus
I've had issues with earwax buildup for a while now and it was starting to affect my hearing temporarily. I didnt want to keep going to the doctor just for ear cleanings so I decided to give Puriear a... Voir plus
L'entreprise a répondu
I was intrigued by Puriear's advert and decided to give them a try, as I do suffer from wax in my ears. I am so glad I did, because the wax clearer really does gently remove excess wax, which make my... Voir plus
L'entreprise a répondu
2,8
Moyen
55 avis
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The earwax device cleaner is pretty good
I ordered two ear cleaner for me and gifted one, there is huge difference between clogged ear and clean ear, i recommend it
3 février 2025
Avis spontané
Réponse : Puriear
Hello David,
Thank you for your positive feedback! We're glad to hear that you noticed a significant difference after using the Puriear ear cleaner and that you were able to share the experience with someone else. It’s always great to know our products are making a real impact.
We truly appreciate your support and recommendation. If you ever need anything else, feel free to reach out at contact@puriear.com.
Best regards,
Joanna from Puriear
Good product
Tried puriear for few days, it did the job but if higher suction will be better, maybe due safety?
24 janvier 2025
Avis spontané
Réponse : Puriear
Hello David,
Thank you so much for your positive feedback! We're glad to hear the device is working for you. Please make sure to fully charge the device, as a low battery may affect the suction functionality.
If you have any questions or need further assistance, feel free to reach out to us at contact@puriear.com. We're always happy to help!
Best regards,
Joanna from Puriear
Fraud doesn’t work
Doesn’t work. another fraudsters like the twist in ear device that didn’t work either. There is no suction . . This is blatant fraud. Reported to Action Fraud at Metropolitan Police Scotland Yard, London
20 janvier 2025
Avis spontané
Réponse : Puriear
Hello Ian,
Thank you for bringing this matter to our attention. We sincerely regret that you had this experience and want to assure you that our company operates with the utmost integrity, adhering to all ethical and legal standards in our business practices.
One of our representatives will contact you shortly to check your device and address your concerns. We appreciate your patience and the opportunity to make things right.
If you have any additional details or questions in the meantime, please don’t hesitate to reach out to us at contact@puriear.com.
Thank you for your understanding.
Best regards,
Joanna from Puriear
I agree entirely with other unhappy reviewers…
I agree entirely with other unhappy reviewers who have complained about the uselessness of this product. It is woefully underpowered to such an extent that it does absolutely NOTHING! When 48% of customers give a one star rating on Trust Pilot, you know a product is not fit for purpose. For me, it raises questions about the credibility of any of the positive reviews! What is more, the attachments that you are supposed to insert in your ear are potentially dangerous, especially for children. Since I complained, Puriear have asked to to remove this review from Trust Pilot. Note also, that on their own website, all negative comments are automatically deleted! Puriear should be investigated by Trading Standards, and preferably shut down. I'm making an effort with this review because I'm tired of consumers like me being screwed over by scam companies like this! Don't go near!
30 décembre 2024
Avis spontané
Réponse : Puriear
Hello Richard,
Thank you for sharing your feedback. We understand your concerns and want to assure you that our company operates with integrity and prioritizes customer satisfaction. While we acknowledge your opinion, we strive to continuously improve and address any issues raised by our customers. If there’s anything specific we can assist you with, please let us know.
Kind regards,
Joanna from Puriear
Puriear ear cleaner
Purchased one of these which had no suction, checked with the Company, who were very apologetic and sent me a replacement. This arrived and this also has no suction. A complete waste of time and wonder who writes the reviews saying how wonderful they are. In my opinion they are absolute rubbish.
24 décembre 2024
Avis spontané
Réponse : Puriear
Hi Alwyn,
Thank you for sharing your feedback. We understand your frustration, especially after receiving a replacement that also didn’t meet your expectations. Please know that your satisfaction is our priority, and we are committed to resolving this for you.
One of our customer support representatives has already reached out to you via email to assist further. We are here to help, and we’ll work with you to find a solution.
If you have any additional questions or concerns, please don’t hesitate to reach out at contact@puriear.com.
Best regards,
Joanna from Puriear
Poor quality, don't expect all your money back
The risks of buying from Facebook promotions. The device was delivered with a return address from Cannock UK. I don’t know why others on here praise the suction. I found it had next to none, and was crudely crafted in China. Then comes the farce of trying to exercise distance selling rights. After asking to return for a refund, I was first told that it had to be returned to an address in USA!! But, like others on here, I was offered a 50% refund without the need to return. When I asked why the original UK return address was suddenly not appropriate, I was told, “it is not our official return facility”. The refund offer then grew to 70%. This organisation clearly has a business model designed to circumnavigate UK consumer rights, while peddling shoddy goods.
Since posting this review, I have been offered a further refund, together with a request to remove this entry. It is now true to say that I have received a full refund in total, after an exchange of some 15 emails. i would have been entirley satisfied if this had been achieved at my first request.
30 novembre 2024
Avis spontané
Réponse : Puriear
Hello Barry,
Thank you for sharing your experience with us. We sincerely regret any frustration caused and understand your concerns regarding the product and return process.
We want to assure you that one of our customer support representatives has reached out to you via email to address your concerns directly and work towards a resolution. Your satisfaction is our priority, and we are committed to making this right for you.
Should you have further questions or need additional assistance, please don’t hesitate to reply to our email or contact our support team at contact@puriear.com.
Kind regards,
Joanna from Puriear
Amazing Product for Ear Care!
Works great for removing earwax feels safe to use and my hearing is much better highly recommend
22 novembre 2024
Avis spontané
Réponse : Puriear
Dear Richard,
Thank you so much for sharing your positive experience with our product! We’re thrilled to hear that it’s working great for removing earwax and that you feel safe using it. It’s wonderful to know that your hearing has improved and that you highly recommend it—it truly means a lot to us.
Your feedback motivates us to continue providing high-quality solutions that make a difference. If there’s anything else we can assist you with, please don’t hesitate to reach out at contact@puriear.com.
Best regards,
Joanna from Puriear
This must be a scam
This must be a scam. The product is absolutely useless, the money back guarantee worthless and my reviews on their website keep getting removed. Don’t fall for their clearly fake reviews and don’t waste your money.
15/11/24 update:
Immediately after posting this review Puriear offered me a full refund and asked me to remove my review. I have now received my refund but stand by my review. I am happy to update it however.
10 novembre 2024
Avis spontané
Réponse : Puriear
Hello Jackie,
Thank you for sharing your concerns with us. We understand your frustration and are genuinely sorry to hear that our product did not meet your expectations. We assure you that your satisfaction is important to us, and we value the opportunity to address any issues you have encountered.
Please know that our company operates with integrity, and we are committed to transparency and customer satisfaction. We do not remove genuine customer reviews, and we take all feedback seriously to improve our products and service.
One of our customer support representatives has already reached out to you via email to provide assistance with your concerns. We hope to resolve this matter to your satisfaction and appreciate your patience as we work together on a solution.
Thank you for giving us the chance to make things right.
Warm regards,
Joanna from Puriear
Fell for the slick advertising on…
Fell for the slick advertising on Facebook
paid £26.90 for totally useless product
there is no suction at all and the money back gaurantee is worthless they only offer a percentage of the cost and only after the item has been shipped back to them
To be avoided at all costs
18 octobre 2024
Avis spontané
Réponse : Puriear
Hello Peter,
Thank you for reaching out and sharing your experience with us. I’m sorry to hear that the product did not meet your expectations.
Please rest assured that your satisfaction is our priority, and one of our customer support representatives has already reached out to you via email to further assist you. We truly appreciate your feedback, as it helps us improve our products and services.
We’re here to support you in any way we can.
Best regards,
Joanna from Puriear
Clean wax effectively
What a product it cleans my ear effectively very good can i have promo code please ?
23 octobre 2024
Avis spontané
Réponse : Puriear
Hello Adam,
Thank you so much for your positive feedback! We’re thrilled to hear that the product is working effectively for you.
We’d be happy to provide you with a discount code. Could you please share your email address? Once we have it, we’ll send your code right over.
Thanks again for choosing us, and we look forward to continuing to meet your needs!
Best regards,
Joanna from Puriear
I could detect no suction No wax came…
I could detect no suction No wax came out, and when I tested it in water it didn't suck any up.
26 octobre 2024
Avis spontané
Réponse : Puriear
Hello Madsen,
Thank you for reaching out and bringing this to our attention. I’m sorry to hear that the product did not perform as expected, especially after your thorough testing. I understand how frustrating it must be not to get the desired results.
Please know that one of our customer support representatives has already contacted you via email to assist further. Your satisfaction is very important to us, and we are committed to making things right.
If you have any additional questions or concerns, feel free to reach at contact@puriear.com.
Best regards,
Joanna
Works Better Than Expected
I've had issues with earwax buildup for a while now and it was starting to affect my hearing temporarily. I didnt want to keep going to the doctor just for ear cleanings so I decided to give Puriear a try. Honestly I wasnt expecting much but I was surprised at how well it worked. Its gentle but still manages to clear out the wax and my hearing feels normal again. Definitely worth having at home for regular maintenance.
9 octobre 2024
Avis spontané
Réponse : Puriear
Dear Andra,
Thank you for sharing your experience with Puriear! We’re glad to hear that it’s been effective in addressing your earwax buildup and helping improve your hearing. We understand how frustrating it can be to deal with frequent ear cleanings, so it’s wonderful to know that Puriear has made a difference for you.
We truly appreciate your feedback and are happy that you find it a valuable tool for regular maintenance at home.
If you ever need further assistance, feel free to reach out at contact@puriear.com.
Best regards,
Joanna
Puriear customer service staff were…
Puriear customer service staff were excellent with how they dealt with my purchace of the Puriear cleaner. I fully recommend them for their good reliable service.
26 septembre 2024
Avis spontané
Réponse : Puriear
Dear George,
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that our customer service team was able to assist you effectively with your purchase of the Puriear cleaner.
We truly appreciate your recommendation and are grateful for your trust in us. Providing reliable and excellent service is our top priority, and it’s always rewarding to know that our efforts have made a positive impact.
If you need any further assistance in the future, don’t hesitate to reach out at contact@puriear.com. We’re here to help!
Warm regards,
Joanna
These really work
I’ve been using my Puriear hearing aids for 3 weeks now, and they’ve been amazing! I love that they’re rechargeable and don’t cost a fortune. The sound is clear, and they’re super easy to use. I haven’t had to mess with any adjustments or go back to the clinic. Definitely recommend if you’re looking for something affordable and reliable!
13 septembre 2024
Avis spontané
Réponse : Puriear
Dear Russell,
Thank you so much for taking the time to share your positive experience with your Puriear hearing aids! We're thrilled to hear that they've been working so well for you and that you're enjoying the convenience of the rechargeable feature.
It's great to know that the clear sound and ease of use have made a difference, and we truly appreciate your recommendation. Hearing how our products bring value and reliability to our customers always means a lot to us.
If you ever need further assistance or have any questions, please don’t hesitate to reach out at contact@puriear.com. We're here to help!
Best regards,
Joanna
Beware puriear are a bunch of scammers…
Beware puriear are a bunch of scammers and stay away don't order any wax or ear items they are fake and based in USA they have taken money rather stolen money I haven't even ordered they stole my bank details somehow I haven't authorised any payment and I reported them to the police I have no family or anybody else who ordered so Joanne stop making excuses How did you get my bank details and the authority to take my money you better refund my money with an apology I won't rest until I receive my money back
7 octobre 2024
Avis spontané
Réponse : Puriear
Dear Jack,
I understand your concerns, but I want to assure you that it’s not possible for us to take payments without authorization. We do not store credit card information, and all orders must be manually completed by the customer.
We’ve already suggested checking with family or friends who may have used your card. We operate with integrity and would never engage in unauthorized transactions.
Please reach out if you need further assistance at contact@puriear.com.
Best regards,
Joanna
Great product with useful attachments
I was intially skeptical, but the product works well. The suction is decent and i appreciate that it come with multiple attachments, which made it more versatile. The parts fit properly and overall, its been a helpful tool. Happy with my purchase
6 octobre 2024
Avis spontané
Réponse : Puriear
Dear Jane,
Thank you for sharing your experience with us! We understand that initial skepticism can be common when trying something new, so we're especially pleased to hear that the product has exceeded your expectations. It’s great to know that the suction, multiple attachments, and overall functionality have been helpful for you.
We truly appreciate your positive feedback, and we're happy that you're satisfied with your purchase. If you have any other thoughts or questions, please feel free to reach out at contact@puriear.com.
Thanks again for choosing us!
Best regards,
Joanna
Perfect solution
Got mine yesterday, and it works great! The suction is just right, and the design ensures its safe to use without any worries. Exactly what i need
5 octobre 2024
Avis spontané
Réponse : Puriear
Dear Paul,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you received your product and that it’s working just as expected.
Your satisfaction is our priority, and we're glad to have met your expectations. If you have any further feedback or questions, please don’t hesitate to reach out at contact@puriear.com.
Thanks again for choosing us!
Best regards,
Joanna
No suction
No suction. How often and for how long should I be using the Puriear? I have used it for 3 days, three times a day. Each session about 5 minutes. How do I know if it is working. No sign of any wax being removed
17 septembre 2024
Avis spontané
Réponse : Puriear
Hello,
Thank you for reaching out. It’s important to use Puriear as directed for optimal results. Generally, using the device once or twice a day for about 5-10 minutes per session should be sufficient.
If you don’t see any wax removal, please ensure you're following the instructions correctly and make sure the device is fully charge. One of our customer support representatives has also reached out to you via email to assist further.
Your satisfaction is our priority, so please let us know if you have any additional questions or concerns.
Best regards,
Joanna
Don't fall for this!!
Like so many previous reviews, there is NO SUCTION and is equivalent of using a cotton bud but worse as costs far more. A total waste of money and time. Putting it in the bin.
12 septembre 2024
Avis spontané
Réponse : Puriear
Dear David,
Thank you for sharing your experience with us. We’re truly sorry to hear that the product did not meet your expectations, and we understand how frustrating it can be when something doesn’t work as anticipated.
One of our customer support representatives has already reached out to you through email to assist further. Please know that your satisfaction is our priority, and we are committed to resolving this for you.
If you have any additional questions or concerns, feel free to contact us at contact@puriear.com. We’re here to help.
Best regards,
Joanna
Yes, they really do work
We started using puriear earwax cleaner few days ago, and its removing wax effectively and easy
9 septembre 2024
Avis spontané
Réponse : Puriear
Hi Angela,
Thank you for your feedback! I’m pleased to hear that you’ve started using the Puriear earwax cleaner and that it’s working effectively for you. It’s great to know it’s making ear care easy.
If you have any further questions or need assistance, feel free to reach out contact@puriear.com.
Best regards,
Joanna
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