Chigwell Satellite  Avis 

I had difficulties buying a new Humax Freesat recorder as I live in France, fortunately I was able to speak to a human being and in no time I had ordered a product of my choice which was subsequently delivered in under a week to my home address. Amazing service and no nonsense support. Well recommended.

5 minute chat with Richard and background noises from Charlie resolved a problem that the Sky help desk? Had no idea about.I was impressed by the quick delivery of a Sky +HD but more impressed by the after sales service.

Delivered very quickly perfect replacement for our defunct human box
Would highly recommend

Really helpful Guys
Helped me out with a small problem
If I need a new box, I'll be using them

I had a problem with my Humax freesat recorder. I could not get the second tuner to work.

Having seen reviews about Chigwell Satellites, I decided to contact them.

Right from the start of the conversation they were kind, knowledgeable and helpful.

They immediately identified the problem. They stayed on the phone and talked me through the process.

I honestly didn’t think people like this existed any more.

I wish I could give them a higher rating.

Awesome Sonus wall mount and delivered very quickly, great company, great products!

Very quick dispatch of the correct item.

Regrettably, using the included paper form as a guide and the Yahoo email address given it was not possible to facilitate a reply from the company regarding a simple query. It has been 3 weeks now.

Until that query is answered it is not convenient (for me) to power up the unit so I have no idea as to whether it will be satisfactory for my needs or not.

Time will tell.

Absolutely the best customer service on the market.
Sent an email with a problem I was having...;got a phone call back within 2 minutes!!
GREAT

Excellent product , does what it advertised to do.

I purchased a Sky plus hd 2tb box and it arrived the next day on time. I however had to send the item back and get a refund very good company and good communication from the staff members. I would use their services again if i needed too

Shipped to France within a few days, second purchase from q-view- highly recommended.

Good price and very quick delivery to France, at a much lower price than buying through Amazon - even after unexpected €15 charges by French customs.

I had a problem with a Sky+ HD box which was quickly and efficiently solved by the most courteous and professional staff. Very very pleased with the service provided. Couldn’t recommend more highly. C.

Great idea. I had my sky booster sitting on the landing where it was unsightly and a trip hazard. I'm happy to have found a solution. Very affordable and very easy to fit. 👍🏼

Sky Q mini box and router brackets ordered Friday afternoon and arrived Saturday morning ! Used to mount the equipment on the walls, rather than the shelves they were on --- far neater. Look good and I no longer hit my head on the corner of the 'floating shelf in the bedroom !! Really pleased !

Prompt delivery with well packaged items to prevent damage. No complaints, I'd recommend this company.

All I wanted was a Sky box to replace a faulty one.

What I received was the most comprehensive level of service I have received from any company anywhere for a very long time. For free.
Outstanding.

Would have been very easy for Richard to take my money, despatch a box & say "thanks for your business".

He chose to spend a few miutes talking me out of it & explained why.
He succeeded.

So I didn't buy anything from them.
They lost a sale.
And within the time it took me to do what was suggested, Sky works properly again. At no cost.

So if you have a Sat problem, like I had, don't necessarily believe what someone else says. Don't be afraid to ring Chigwell to seek advice before ordering from them.

Yours sincerely,
Mr Extremely Grateful (EU Resident).

Customer service is excellent, was willing to go the extra mile to make sure I was able to solve an issue. Clearly customer focused.

Just wanted to say thanks for the Sky box I recently ordered. It arrived a day ahead of Amazon's "expected delivery date" so all set up for tonight's match!

It was a replacement for an old Samsung Sky+ HD box and am pleased with the smaller size of the Amstrad.

I started to follow the instructions you provided regarding "How to pair your existing subscription card with your new Digibox" and have a few (hopefully positive) comments:

1. Connected new box to 2 satellite cables
2. Connected new box to HDMI socket on TV
3. Connected ethernet cable to network
4. Inserted old viewing card into new box
5. Connected main cable to new box
6. Switched on new box
7. After a while, pressed Sky button on remote handset to wake it up
8. After a while, pressed 106 on remote handset to select a channel
9. Received message that box needed pairing and to click SELECT on remote handset
10. Clicked SELECT on remote handset and box was paired automatically

Might just be my viewing card or software in box has been updated, but there was no need to go into Services > Settings to get Version, Serial, Viewing Card numbers and then contact Sky by phone.

So, very pleased with new box and your speed of service.

Better than excellent.Would that more companies were able to achieve this unquestionable excellent level of service and advice. Easily rates amongst the very best.