The dolphin needs more torque when using throttle, also needs faster acceleration, takes too long to come up to speed. The headlight wire is not long enough for proper installation of front rack. So y... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Sent two emails regarding shipping and quality of battery. No response. No communication whatsoever. My item was not shipped out until I sent an email regarding tracking. Just an email that the item w... Voir plus
Purchased a Qualisports Dolphin+ after spending many hours of research, comparing different brands and reading reviews. Liked it so much, we ordered a Model 5 for my wife. The bikes are beautifully m... Voir plus
L'entreprise a répondu
Customer service was always attentive and helpful. Just got my bike 2 days ago, and took the first ride today--love it! Set up was a bit frustrating--the included tool kit did not have all the correct... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vélos
- aussi dans
- Vente en gros de vélos
Écrit par l'entreprise
Quality is in our name and we build our products with quality parts inside and out. Qualisports E-Bikes are a great investment in yourself and will change the way you feel, and save you time and money. Qualisports E-Bikes are solid, reliable, great looking, stylish, fun, and affordable means of transportation that allow you to embrace the freedom, serenity, and dependability with enough power to take you on treks around the city.
Coordonnées de contact
1150 South Milliken Ave, #1062, CA 91761, ONTARIO, Etats-Unis
- +1 (909) 678-2995
- info@qualisports.us
- qualisports.us
3,7
Moyen
184 avis
Demande des avis aux clients
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N'a pas répondu aux avis négatifs
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I had a spoke break
I had a spoke break. It happens. You ride any bike long enough it will happen. Qualisports provided the specifications of the spoke and even options on how to order, through them or even Amazon. Once again, great service.
22 mai 2024
Réponse de Qualisports USA
Thank you for your five-star review! We appreciate your understanding, and we're glad we could assist you promptly. At Qualisports, we strive to provide great service and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Had a problem with an order
Had a problem with an order. Qualisports resolved the problem in a equable way. Special thanks to Technical Support Engineer K and K's Supervisor for making it happen.
23 avril 2024
Réponse de Qualisports USA
Thank you for your four-star review! We appreciate your feedback. We're glad to hear that we were able to resolve the issue with your order in an equitable manner. We value your business and hope to continue providing you with excellent service in the future.
Fantastic customer service
Fantastic customer service. Fast response. Very helpful. Items shipped quickly and accurately.
2 avril 2024
Réponse de Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Réponse de Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Great communications
Great communications, I bought a bike from here arrived on time. Professional and responsive.
16 avril 2024
Avis spontané
Réponse de Qualisports USA
Thank you so much for this 4-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Package was delivered on time
Package was delivered on time. Good quality. I like the way yall do business.I will recommend people that have this bicycle. Try them out there r good yesssss sirrrrr 💯 👌
2 mars 2024
Réponse de Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Overall
Overall, good service. The bike is just what I needed. Only a delay with delivery of accessory/ bike rack. But it is on its way.
24 janvier 2024
Réponse de Qualisports USA
Thank you for your fantastic five-star review! We're delighted to hear that you had a positive experience with our service and that the bike meets your needs perfectly.
At Qualisports, we strive to provide excellent service and ensure customer satisfaction. Your feedback is invaluable to us, and we appreciate your understanding regarding the delivery delay. We will continue to work hard to improve transport services and minimize any future delays.
Great bike, great company!
We got two Voladors, and really love them. They are lightweight, but sturdy and very powerful. We live in a hilly area, and these bikes have no problem climbing some very steep inclines. The after sales service has been excellent. My rear light didn't work and they immediately sent a replacement. We had some questions about adjusting the derailer, and the service person sent You Tube links to do the adjustment. He also said that if the video didn't work for us, we could call him back and he would talk us through it. Throughout the shipping process we were kept informed about the status. One suggestion: could the clamp lock be included as part of the original purchase? It seems to be an important security safeguard. All in all, a great bike, well worth the money.
24 janvier 2024
Réponse de Qualisports USA
Thank you so much for your wonderful five-star review! We're glad to hear that our after-sales service has met your satisfaction. Our team is committed to ensuring prompt and efficient support for our customers.
Regarding your suggestion about including the clamp lock as part of the original purchase, we appreciate your feedback. We constantly evaluate our product offerings and customer suggestions, and we will definitely take this into consideration for future improvements. Thank you for bringing this to our attention.
Once again, we sincerely appreciate your positive feedback and support. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to ensure your continued satisfaction with our products and services.
I have not received the product yet
I have not received the product yet. Waiting for support's reply.
18 décembre 2023
Réponse de Qualisports USA
We understand that you have not received accessories yet, and we sincerely apologize for any confusion or inconvenience caused. According to our records, accessories has already been shipped, and FedEx tracking shows that it has been delivered and signed for.
We will investigate this matter further with FedEx to determine the reason for the discrepancy. If it is confirmed that the product has indeed been lost or misplaced during delivery, we will make every effort to promptly resend the item to you. Our customer support team will also be reaching out to you shortly to provide further assistance.
Réponse de Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Travel by Tesla Y with Voladors
It is my update for my review around three years ago: We purchased 2 Voladors to ride trails in the tri-state area. Recently, we changed the car from an Acura RDX to a Tesla Y after figuring out how to fit both bikes into the trunk: you need to remove the sit-post/battery before lifting the bike into the trunk. Two benefits: the bike becomes much lighter for lifting; after the ride, it is much easier to set up the separated from the bike battery for charging in your garage or home.
Our Voladors serve us well while riding and hide safely in the trunk while enjoying the rest of the trip outside the bike trails. You can fit the third Volador into the Tesla Y trunk by folding the middle sit-down.
20 juillet 2023
Avis spontané
Réponse de Qualisports USA
We appreciate your feedback on how to fit the bikes into the trunk of your new Tesla Y by removing the seat-post/battery.
We value your continued support and we're glad that our Voladors have been meeting your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Réponse de Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Locking Clamp different tightening nut and no shipping to Hawaii
I received the clamp and it fits just fine and will do the job, but I haven't fitted it probably yet. The clamp is secured with a tamper proof star nut and not the small wrench as illustrated in the installation video. That is fine but I now have to buy the tamper proof star drive.
The delivery was via USPS but for some reason do not send to Hawaii, and I needed to send via family on the mainland.
21 novembre 2023
Réponse de Qualisports USA
Thank you for purchasing our clamp and expressing your satisfaction with its fit and functionality. We will optimize the installation video about the clamp lock.
If you require any further assistance or have any other questions, please feel free to contact us. We are committed to ensuring a pleasant and smooth shopping experience for you.
I ordered 2 of the 5th anniversary…
I ordered 2 of the 5th anniversary bikes and had them shipped. One arrived in good condition while the other arrived with the box totally damaged. When I took the bike out, there (thank God) was no damage. The folks at Qualisports were awesome in reaching out and concern. Alls we’ll and bike is great
Thanks
22 novembre 2023
Réponse de Qualisports USA
Dear customer, we are very sorry for this unpleasant shopping experience. We suggest you have a check of both E-bikes. If there are any scratches, please take a picture and send it to the email address: 'contact@qualisports.us'?
Also could you please take some photos of the damaged box and send them to the email address above? We will take care of it.
Always a good time with Alex he takes…
Always a good time with Alex he takes care of business
8 novembre 2023
Réponse de Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
The quality of bike is next level
The quality of the bike is unparalleled- truly a premium mountain bike- nothing is compromised with the folding design. The customer service years after purchase and much use is just as good as day one. Thank you for the best bike and customer service.
7 septembre 2023
Avis spontané
Réponse de Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Awesome bikes!
Purchased a Qualisports Dolphin+ after spending many hours of research, comparing different brands and reading reviews. Liked it so much, we ordered a Model 5 for my wife. The bikes are beautifully made and include things we see as important if you are considering an e-bike; hydraulic brakes and NO quick release wheels. These are both safety items we looked for and Qualisports is one of few mfrs that do both of these! Looking forward to many years of enjoyment from these bikes.
4 novembre 2023
Avis spontané
Réponse de Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Awesome lightweight Folder!
Bike is amazing quality, assembled easily and has worked great so far. Spent a lot of time looking for lightweight folders and am very happy with my decision! Shipping was also super fast!
21 octobre 2023
Réponse de Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
The bike is great
The bike is great. I did lack the screws to attach the back red light. I didn't know for sure if I had misplaced them or they weren't there? Either way. I had ordered an extra battery. Asked customer service about size of screws to attach light. All CS did was send me a picture of the screw with a tape measure across it. Now that tells me alot about the size. Could have been nice and sent me replacement screws with the battery.
19 août 2023
Réponse de Qualisports USA
We appreciate your positive comments about the bike itself. And we apologize for the inconvenience you faced regarding the missing screws to attach the back red light.
Our goal is to ensure that our customers have a seamless experience from start to finish, and we apologize for falling short in this instance. We genuinely appreciate your feedback and will use it to improve our customer service processes and communication.
Quality bike and excellent service
6 octobre 2023
Réponse de Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
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