I’ve ordered from QBO a few times now and the quality and the service is brilliant. My last order arrived with the wrong colour jumper, customer services, Renata, sorted out the problem swiftly an... Voir plus
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Used first time, easy website, customer services A 1, replied to query promptly, fast delivery, M&S red chinos with 4 pockets very good quality, normally Size 10 but had to return and order size 8 wh... Voir plus
L'entreprise a répondu
The items for sale are not seconds yet the prices are amazing. I only discovered the Quality Brands outlet recently when I purchased a beautiful Seasalt River Cove dress at a fraction of the recommen... Voir plus
L'entreprise a répondu
Accidentally washed my favourite M&S black & white cropped trousers in with a black washing and spoiled them through dye transfer. Was searching for a similar product and was so delighted to find the... Voir plus
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique de robes
- Fournisseur de textile
- Magasin de vêtements pour enfants
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
Buy High Street and Designer clothing for a lot less than the original high street price. We're a little like TK Maxx, but we're a small family run business based in Surrey, UK. - A lot of our stock has it's original brand labels removed or disguised, but the quality is the same, you just pay less! Plus the labels aren't seen when you wear it, let's just say it's our little secret. - Same day dispatch (order up to 3pm). Free Standard UK Delivery (Over £35) using Royal Mail. Next-Day delivery and Special Delivery are available for you too. - You also have 30 days to make up your mind and decide if you want to keep or return an item.
Coordonnées de contact
38A Holmethorpe Avenue, RH1 2NL, Redhill, Royaume-Uni
- 01737668374
- info@qbodirect.com
- qualitybrandsoutlet.com
4,6
Excellent
1 k avis
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N'a pas répondu aux avis négatifs
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First class company.
Used first time, easy website, customer services A 1, replied to query promptly, fast delivery, M&S red chinos with 4 pockets very good quality, normally Size 10 but had to return and order size 8 which now fit me perfectly. Bargain price albeit last years style.
One happy customer will be returning. Highly recommended.
5 juillet 2024
Réponse de Quality Brands Outlet
Dear Sylvia
We are pleased to find out you are happy and satisfied with your purchase.
Enjoy your new garments.
We can't wait to serve you again.
Kind Regards,
QBO Team
This was a speedy delivery and I was…
This was a speedy delivery and I was kept extremely well informed during the whole process.
3 juillet 2024
Réponse de Quality Brands Outlet
Dear Mayreen
Many thanks for your 5-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that the delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes,
QBO Team.
Réponse de Quality Brands Outlet
Dear Customer,
Many thanks for your 5-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that the delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes,
QBO Team.
Machining error spoiled lovely tunic
I think the garment was seconds. There was a machining error and the brand label had been cut out, presumably by the manufacturer, as it was definitely theirs. It was cheap but not described as seconds, therefore I've marked them down.
Delivery wasn't particularly fast either.
1 juillet 2024
Réponse de Quality Brands Outlet
Dear Deborah,
Many thanks for your feedback. We are very sorry that based on your review we sense that you did not have a good experience shopping with us.
We just would like to clarify some of the comments.
On the description of our items, it clearly states that "This is a brand new garment but the original labels will either be removed or black penned to obscure the original brand. This is in line with UK resale laws and does not affect the quality, wearability or performance of the garment". We believe it shouldn't be a surprise to the customers.
Let us reassure you that all of our products are 100% Genuine and not inferior seconds. We work closely with factories and retailers to ensure that we only sell high-quality genuine goods.
Regarding the delivery, the order was placed on a Friday night after 9:00 p.m. (our business hours are Monday to Friday 9 am to 4 pm), and it was passed the cut of hours, therefore your parcel was dispatched on the following business day - Monday. The parcel took an average estimated time of 2-3 days to arrive to you.
All that information is already on our website.
We are sorry to hear that your overall experience wasn't as pleasant as you expected and for any misunderstanding in the communication we provided online.
If you need any further support, please do not hesitate to contact our customer service team.
Best Wishes, QBO Team
Efficient delivery and great pro
Item arrived quickly and much cheaper than the original price, all beit last years style, still lovely!
1 juillet 2024
Réponse de Quality Brands Outlet
Thank you for leaving a positive review. We try hard to give a 5 star service on all things we do.
Delivered in time and in great…
Delivered in time and in great condition.
Really good value.
1 juillet 2024
Réponse de Quality Brands Outlet
Thank you for leaving a positive review. We try hard to give a 5 star service on all things we do.
Sizing overlarge compared to other…
Sizing overlarge compared to other brands. Order smaller size as no free return if not exchanging.
26 juin 2024
Réponse de Quality Brands Outlet
Dear Diane,
Thank you so much for your lovely feedback.
We look forward to serving you again.
Best wishes
QBO Team
Réponse de Quality Brands Outlet
Dear Diane
We are pleased to find out you are happy and satisfied with your purchase.
Enjoy your new garments.
We can't wait to serve you again.
Kind Regards,
QBO Team
All arrived very quickly
All arrived very quickly. Items sent by Royal Mail tracking so I could see exactly when it was going to be delivered.
26 juin 2024
Réponse de Quality Brands Outlet
Dear Customer,
Many thanks for your 5-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that the delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes,
QBO Team.
Réponse de Quality Brands Outlet
Dear Dooley
We are pleased to find out you are happy and satisfied with your purchase.
Enjoy your new garments.
We can't wait to serve you again.
Kind Regards,
QBO Team
fast delivery item exactly as described…
fast delivery item exactly as described and cheaper than anywhere else!
24 juin 2024
Réponse de Quality Brands Outlet
Dear Cristian
Many thanks for your feedback. It means a lot to us.
Enjoy your new garment.
Warm wishes,
QBO Team
U did what u said u would
24 juin 2024
Réponse de Quality Brands Outlet
Dear pamela
We are pleased to find out you are happy and satisfied with your purchase.
Enjoy your new garments.
We can't wait to serve you again.
Kind Regards,
QBO Team
Good customer service but size labels…
Good customer service but size labels are unreliable. I bought M&S jeans labelled size 12 but they were actually an 18. Replaced with no issues except the second pair were actually a size 10.
14 juin 2024
Réponse de Quality Brands Outlet
Dear Jeanne, Thank you for your feedback.
We are sorry to read that the replacement we sent you was not a good size, despite the measurements provided before the dispatch. As we previously mentioned to you, very occasionally items can be faulty by being mislabeled from the factory, which was the case with the first item.
If you are not happy with the replacement, please get in touch with our customer service, and we can arrange a return.
Warm Wishes,
QBO Team
Réponse de Quality Brands Outlet
Dear Angela
Many Thanks for your kind feedback!
We look forward to serving you again in the future.
Warm Wishes,
QBO Team
Réponse de Quality Brands Outlet
Dear Wendy,
Many thanks for your feedback. It means a lot to us.
Enjoy your new garment.
Warm wishes,
QBO Team
Due to a small problem it was necessary…
Due to a small problem it was necessary to ring up. I spoke to Renata. She was great and the problem was soon resolved. Therefore, excellent product, good price, swift delivery and fab customer service. I will certainly use again.
19 juin 2024
Réponse de Quality Brands Outlet
Dear Angela
We are so pleased that you had a good shopping experience with us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Attempting to return an order and no…
Attempting to return an order and no response from the contact email provided
11 juin 2024
Réponse de Quality Brands Outlet
Dear Jodie, we are very sorry that you felt the need to leave negative feedback.
Our business hours are Monday to Friday from 9 am to 4 pm. Your first email mentioning that you wish to return was sent last night at 8:11 pm, the second email was at 8:12 pm and the third email was also sent at 8:12 pm. We reply to all emails in chronological order, and we have just reached yours and already sent you the information to assist you with how to return. Is valid to remind that at the back of your invoice, all the information is provided regarding, returns and exchanges.
If you need any further support, please do not hesitate to contact the customer service team, they will be happy to help you.
Really great customer service
Really great customer service, very polite, quality goods. Dilivery service is 5 star, would recomend
18 juin 2024
Réponse de Quality Brands Outlet
Dear Pauine
We are pleased to find out you had a good experience shopping with us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Réponse de Quality Brands Outlet
Dear Fran
Thank you so much for your lovely feedback.
We look forward to serving you again.
Best wishes
QBO Team
Great quick services
Great quick services
The shorts are so beautiful and fabulous quality
11 juin 2024
Réponse de Quality Brands Outlet
Dear Mateusz,
Many thanks for your lovely feedback and for your 5-star review.
It means a lot to us.
We look forward to serving you again.
Warm Wishes,
QBO Team
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