I’ve ordered from QBO a few times now and the quality and the service is brilliant. My last order arrived with the wrong colour jumper, customer services, Renata, sorted out the problem swiftly an... Voir plus
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Used first time, easy website, customer services A 1, replied to query promptly, fast delivery, M&S red chinos with 4 pockets very good quality, normally Size 10 but had to return and order size 8 wh... Voir plus
L'entreprise a répondu
The items for sale are not seconds yet the prices are amazing. I only discovered the Quality Brands outlet recently when I purchased a beautiful Seasalt River Cove dress at a fraction of the recommen... Voir plus
L'entreprise a répondu
Accidentally washed my favourite M&S black & white cropped trousers in with a black washing and spoiled them through dye transfer. Was searching for a similar product and was so delighted to find the... Voir plus
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique de robes
- Fournisseur de textile
- Magasin de vêtements pour enfants
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
Buy High Street and Designer clothing for a lot less than the original high street price. We're a little like TK Maxx, but we're a small family run business based in Surrey, UK. - A lot of our stock has it's original brand labels removed or disguised, but the quality is the same, you just pay less! Plus the labels aren't seen when you wear it, let's just say it's our little secret. - Same day dispatch (order up to 3pm). Free Standard UK Delivery (Over £35) using Royal Mail. Next-Day delivery and Special Delivery are available for you too. - You also have 30 days to make up your mind and decide if you want to keep or return an item.
Coordonnées de contact
38A Holmethorpe Avenue, RH1 2NL, Redhill, Royaume-Uni
- 01737668374
- info@qbodirect.com
- qualitybrandsoutlet.com
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
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Never got a refund!
The chinos I recieved were small although usually I buy sizes 12.I sent the parcel back and had to pay for signed delivery 5 pounds.I never got a refund!Won't use this company again!
15 juillet 2024
Réponse de Quality Brands Outlet
Dear Natalya,
We're sorry to read your review. We always refund returns when received so are concerned that you have returned something and the item has been lost in transit. Have you checked the tracking of the item you posted to see if it's been delivered? If not, then we would recommend contacting the courier and report it as lost and look to claim compensation from them.
Checking our messages, you haven't contacted us before now, therefore it would always be advisable to contact us so we can help.
Our contact email address is info@qbodirect.com
Please do get in touch and we will be able to help.
best wishes
Customer Service
Quality Brands Outlet
Réponse de Quality Brands Outlet
Dear Jackie
We are so pleased to find out you had a good experience shopping with us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Happy they had my size & great outlet…
Happy they had my size & great outlet price. Arrived quickly. Will definitely use again!
22 juillet 2024
Réponse de Quality Brands Outlet
Dear Patricia
Many thanks for your feedback. It means a lot to us.
We are so pleased that you found at QBO what you were searching for.
Enjoy your new garment.
Warm wishes,
QBO Team
Have bought 3 pairs of marks & Spencer…
Have bought 3 pairs of marks & Spencer cropped jeans so far, they fit like a glove and are superb quality. Very quick delivery would buy from this company again. Above and beyond customer service.
15 juillet 2024
Réponse de Quality Brands Outlet
Dear Christine,
Many thanks for your lovely feedback and for your 5-star review.
It means a lot to us.
We are so please to learn that you found good products in our store and that the deliverywas very quick.
Enjoy your garments.
We look forward to serving you again.
Warm Wishes,
QBO Team
Great value,great service.So pleased I found this site
So pleased I found this site. Fast delivery and great quality clothes and the best thing is the prices. What more can you want. First stop for any item I,m after.
27 juillet 2024
Avis spontané
Réponse de Quality Brands Outlet
Dear Dee,
Many thanks for your lovely feedback and for your 5-star review.
We are very pleased that you found us, and that we met your expectations.
It means a lot to us.
We look forward to serving you again.
Warm Wishes,
QBO Team
Réponse de Quality Brands Outlet
Dear Pauline
Many thanks for your 5-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that de delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes,
QBO Team.
Speedy delivery
Speedy delivery, top quality clothing for a fraction of the original price. What more could you want 🙂 x
19 juillet 2024
Réponse de Quality Brands Outlet
Dear Geraldine
Is great to see that we accomplished our mission of providing you with a great experience.
Enjoy your purchase.
We can't wait to serve you again.
Kind Regards,
QBO Team
They confirmed my order immediately it…
They confirmed my order immediately it arrived when they said it would,a beautiful blouse really good value for money I will definitely use them again.
17 juillet 2024
Réponse de Quality Brands Outlet
Dear Lynda
Thank you for your kind feedback. It means a lot to us to hear it.
We can't wait to serve you again.
Kind Regards,
QBO Team
Speedy delivery
15 juillet 2024
Réponse de Quality Brands Outlet
Dear Customer,
Many thanks for your feedback.
We are pleased to hear that the delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes,
QBO Team.
High quality bear
12 juillet 2024
Réponse de Quality Brands Outlet
Dear Joanna,
Many thanks for your lovely feedback and your 5-star review.
It means a lot to us.
Enjoy your new Bear.
We look forward to serving you again.
Warm Wishes,
QBO Team
I bought a dress which was bad sized…
I bought a dress which was bad sized and even paid for the delivery. When I wanted to return it they said we have to pay postage to return it. So I basically lost £12 in shipping. I'm not happy about that at all. If I paid for delivery the least they could do was offer free returns.
3 juillet 2024
Réponse de Quality Brands Outlet
Dear Ms Gupta,
Firstly, I'm very sorry to read how you feel. We never want a customer to feel taken advantage of. I've taken a look at your order and you have not returned the dress to us as of yet.
I'm not sure if you're aware, but ALL online retailers must refund not only the cost of the garment but any postage paid when sending the item to you. (Not many people know this).
Therefore, we always refund not only the cost of the garment but the postage you paid to receive the item. We do offer free shipping when you spend over £20 however as the garment was only £15.95 you did need to cover the outbound postage (but as I said you will be refunded this when you return the item).
When a customer returns an item for a refund, the cost of the return postage is generally covered by the buyer. This tends to be standard across all but the very largest retailers.
Finally, just to be clear, if you do send the item back to us, you will receive a refund for the garment £15.95 and the £2.95 shipping charge.
All of this is written in our delivery FAQ's.
I hope this gives you some reassurance that you will not be out of pocket apart from 1 return postage cost.
best wishes
Will
Customer Service
Lovely dress at bargain price
I was very pleased with the quick delivery of my order. There was no charge for postage and the dress is a bargain.
4 juillet 2024
Réponse de Quality Brands Outlet
Thank you for leaving a positive review. We try hard to give a 5 star service on all things we do.
Réponse de Quality Brands Outlet
Thank you for leaving a positive review. We try hard to give a 5 star service on all things we do.
Réponse de Quality Brands Outlet
Dear Jennifer, we have contacted you direct as we have not received a return from you and therefore are concerned that your parcel may have been lost in transit. We request that you finf your tracking information and follow this up ASAP so we can locate any return you may have sent.
Our standard practice is that we process returns within 1-2 days of being received (excluding weekends) therefore we agree 10 days is too long if we had received it. Please look out for a message from our customer service on info@qbodirect.com.
best wishes
Customer Service
Quality Brands Outlet
White Stuff trousers bargain!
Great prices and a good selection of quality clothing. Quick delivery.
3 juillet 2024
Réponse de Quality Brands Outlet
Dear Sara
We are pleased to find out you had a good experience shopping with us.
We can't wait to serve you again.
Enjoy your new garment
Kind Regards,
QBO Team
Réponse de Quality Brands Outlet
Dear E.
Thank you for your kind feedback. It means a lot to us to hear it.
We can't wait to serve you again.
Kind Regards,
QBO Team
Per Una white cotton trousers
The trousers I received fit well and are extremely comfortable. I also appreciated your understanding when 2 pairs had been ordered in error and made it easy for me to be able to return the other pair and be refunded.
8 juillet 2024
Réponse de Quality Brands Outlet
Dear Liz,
Thank you for your kind feedback. It means a lot to us to hear it.
We can't wait to serve you again.
Kind Regards,
QBO Team
Excellent choice of clothes
Excellent choice of clothes; actually too much as it takes ages to go through it all, but the filters help to narrow it all down.
I ordered about 5 items, some of which I kept, some I had to send back because I didn't like colour or the fit was not right for my figure.
1 juillet 2024
Réponse de Quality Brands Outlet
Dear Josephine,
Many thanks for your lovely feedback and for your 5 Stars review.
It means a lot to us.
We look forward to serving you again.
Warm Wishes,
QBO Team
Réponse de Quality Brands Outlet
Dear Pat,
Many thanks for your 5-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that the delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes
Great service
Great service, very quick delivery, and clothes as described and excellent quality
5 juillet 2024
Réponse de Quality Brands Outlet
Dear S.
Many thanks for your feedback. It means a lot to us.
Enjoy your new garment.
Warm wishes,
QBO Team
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