My order for contact lenses was not delivered and Quality Eyes are refusing to either send a replacement order or refund my money. This dispute has been going on for 6 months. Very poor customer servi... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have been using this supplier for my contact lens requirements for some time now. Totally happy with the service provided, bearing in mind, the efficiency, quality of product, price and speed of... Voir plus
The service from Quality Eyes was great - except that the product itself was terrible. Three pairs of Clariti XR contact lenses costing over £60 total, and each lens tore within a week. I’ve been wear... Voir plus
L'entreprise a répondu
Quality Eyes. excellent people to for all your contact lens , I am always online searching to find quality contact lens and at affordable price its been a few years since I came across Quality Eyes... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Quality Eyes is a UK based company. We pride ourselves on being the most trusted online retailer for contact lenses. Our standards are high, so you will always recieve quality products and service. FAST delivery on all UK orders, contact lenses to your door at the click of a button.
Coordonnées de contact
340 Hook Road, KT9 1NU, Chessington, Royaume-Uni
- 0207 856 0586
- info@qualityeyes.com
- qualityeyes.com
3,7
Moyen
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I still haven't received my order and…
I still haven't received my order and have had no communication about delivery status.
I have been waiting over 3 weeks to receive my contact lenses.
11 décembre 2022
Réponse de Quality Eyes
Hi Janet
I have tracked this order via the Royal Mail website and can see that it has been marked as delivered with the map showing place of delivery.
I am going to resend the tracking details to you so you can follow this up with the Royal Mail.
If you need any assistance please email me on info@qualityeyes.com or call me on 0207 856 0586
Marios
I FOUND QUALITY EYE BY CHANCE.I CALLED…
I FOUND QUALITY EYE BY CHANCE.I CALLED ON A SATURDAY AND SPOKE TO SAFFRON AND SHE WAS VERY HELPFUL WITH ALL THE INFORMATION I NEEDED. I ORDERED TWO SETS FOR EACH EYE AND RECEIVED THE ORDER QUICKLY AND IN PERFECT CONDITION. TODAY I SPOKE TO SAFFRON AGAIN TO RETURN TWO BOXES (MY MISTAKE) AND ORDER 4MORE BOXES. SAFFRON MADE EVERYTHING SO EASY TO HANDLE . VERY HELPFULL. THANKS
10 décembre 2022
Delivery was perfect product great
23 novembre 2022
Great customer service
Customer service was very attentive. Alerted me of the varying eye prescriptions selected for my choice of contact lens. Orders was redone and sent out promptly. The specific bundle packaging contact lens is not available in my home country. It is much cheaper to purchase the bulk packaging version. Most importantly they offer international shipping at an affordable and reasonable shipment fee. Good job!
4 novembre 2022
Lenses were out of stock with there…
Lenses were out of stock with there supplier but managed to get me 15 pairs free of charge until lenses came back into stock. Great service..
13 octobre 2022
As usual a quickly delivered order at a…
As usual a quickly delivered order at a very good price. What's not to love. X
5 octobre 2022
The order still hasn't arrived!!!
5 octobre 2022
Réponse de Quality Eyes
Hi Ros,
My apologies that your lenses have not reached you just yet.
I can confirm that your order has left us today. Due to The Royal Mail strikes, it may take longer than their 24 hour service would usually estimate however it should still reach you within your estimated arrival date of 6th-8th October.
If you need any assistance I am happy to help. You can email me directly on: info@qualityeyes or call 0208 856 0586
Kind regards,
Saffron
great company
I have been using quality eyes for near a year now and am amazed at how good they are, the web site is easy to use, they ship far faster than any one else I have used and never an issue with stock. I keep a very sharp eye on prices and they are always the best. Just hope they stay this way and don't change !!
Your doing a great job guys :)
22 septembre 2022
Avis spontané
Quick service
6 septembre 2022
Good
Easy to order on their website, competitive price for contact lenses, delivery is quick.
17 août 2022
Excellent customer service
Excellent customer service. My required lenses were out of stock at the manufacturer so the team at Quality Eyes sent me some trial packs to make sure I didn't run out before stocks were replenished.
7 août 2022
Had a hard time finding my lenses
Had a hard time finding my lenses. Quality Eyes took the order, and when they were OOS from the manufacturer, they sent me 10 free pairs to get me through until they were back in stock. They were timely with their communication, and they did what they said they were going to do. And the price was fair. Can’t ask for anything more.
5 août 2022
Great service.
User friendly web site, straight forward transaction. Delivered a day earlier than stated. Cheaper price than competitors. Would recommend.
2 août 2022
Excellent service.
31 juillet 2022
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.