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RAC Car Insurance Avis 

18 531
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 4 sur 5 étoiles

Car insurance is a bloody racket tbh but this year the cheapest option that wasn't a hideous policy was the RAC and the cover is pretty good for the money when you compare it to other less well know... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Pretty easy to buy online for reasonable price. Bit disappointed that I couldn't have documents sent, no printer access so our son printed docs for us...all 150 pages!!!! Otherwise all okay.

L'entreprise a répondu

Noté 3 sur 5 étoiles

My policy price went up! As an existing customer, +15yrs NCB, and no appreciation of loyalty. It's constantly in the news about haggling to work a better quote, but nothing. It ended up bei... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

It was so quick and easy to set up my insurance with RAC. Each step was clear and I knew exactly what I was paying and what was included in each package. There were no hidden/extra costs when it came... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Courtier d'assurances
  2. Assurance auto
  3. Agence d'assurance

Écrit par l'entreprise

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

19 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,4

Tous les avis

(18 531)

11 702 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent customer service and ease in…

Excellent customer service and ease in applying for insurance

4 août 2026
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Réponse de RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Noté 3 sur 5 étoiles

Auto Renewal more Expensive

My policy price went up!
As an existing customer, +15yrs NCB, and no appreciation of loyalty.

It's constantly in the news about haggling to work a better quote, but nothing. It ended up being a small amount more, so more hassle to move and start over with another insurer.

As its Internet based insurers, chatbox communications only, and impossible to get point across.
I do sort insurance weeks before renewal, but still no haggle available.
Renewal was only sent to me within the 21days to go.
I've always be told to sort it before 21days. The auto renewal email doesn't get issued to you before the 21days, so what's the point then eh?!?!

Makes it difficult to do the right thing, via best procedures (to help get the best quotes). I did my bit! A bit disappointing.

4 août 2026
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Réponse de RAC Car Insurance

Hi Rob,


Thank you for taking the time to share such detailed feedback, and we’re sorry to hear about your experience with your renewal.

We appreciate your loyalty over the years and understand how frustrating it can be to see your premium increase, particularly after building up 15 years of No Claims Discount. We also appreciate your comments regarding the renewal timeframe and the challenges you experienced when trying to discuss your policy through online chat.

We aim to make our renewal process as clear and straightforward as possible, so we’re disappointed that you felt the process made it difficult to shop around and make an informed decision. Your feedback regarding the timing of renewal communications and the limitations of chat-based support is valuable, and we’ll make sure it is shared with the relevant teams.


Many thanks,
Kirsty

Noté 5 sur 5 étoiles

A comprehensive and clear quotation of…

A comprehensive and clear quotation of what was offered, at a really competitive price

8 août 2026
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Réponse de RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Noté 5 sur 5 étoiles

Pretty easy to buy online for…

Pretty easy to buy online for reasonable price. Bit disappointed that I couldn't have documents sent, no printer access so our son printed docs for us...all 150 pages!!!! Otherwise all okay.

9 août 2026
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Réponse de RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Noté 5 sur 5 étoiles

This years premium was vastly lower and…

This years premium was vastly lower and I received free breakdown recovery as a bonus for being with RAC over the years. Tops!

8 août 2026
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Réponse de RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Noté 5 sur 5 étoiles

Very pleased with the progress and results

Very pleased with the progress and results with the RAC for my MX5 insurance and I know she is in good hands with the company as I am now 82 years young thanks again for all your help

4 août 2026
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Réponse de RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Noté 1 sur 5 étoiles

Don't trust original quote

Disappointing response to application, and finding I can only access info by app.

11 juin 2026
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Réponse de RAC Car Insurance

Hi Maureen,


Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the response to your application and that you’ve found accessing information through the app frustrating.

We’d like to understand more about your experience and see what assistance we can provide. A member of our team will be in touch with you to discuss this further and help wherever we can.

Thank you for bringing this to our attention.


Many thanks,
Kirsty

Noté 5 sur 5 étoiles

Very easy to apply and set up straight…

Very easy to apply and set up straight away at a good price A star

2 juillet 2026
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Réponse de RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Noté 5 sur 5 étoiles

Straight forward

Straight forward , Good Value.

7 août 2026
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Réponse de RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Noté 5 sur 5 étoiles

Car Insurance

A reliable and efficient renewal process.

7 août 2026
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Réponse de RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Noté 5 sur 5 étoiles

(Fairly) painless way of buying car insurance

Everything was very straightforward,the price compared very favourably with other providers and when I wanted to change some details later it was easy to do.

5 août 2026
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Réponse de RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Noté 5 sur 5 étoiles

very easy process

It was a very easy process to go through and all I would say is that it would be better to have had the breakdown cover as a standard and not as an add on given the rac is literally a breakdown service. Other than that it was a good experience to take out the cover I needed at the price I liked

9 août 2026
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Réponse de RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Noté 4 sur 5 étoiles

It was quite quick and easy to arrange…

It was quite quick and easy to arrange the insurance I was a little dubious as it was online and couldn ring a helpline number to speak to someone. I have not done insurance like this before and dont really know as yet how it pans out

28 juillet 2026
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Réponse de RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Noté 5 sur 5 étoiles

Excellent policy at a very good price

Excellent policy at a very good price, found RAC due to changing cars and existing company no longer doing car insurance. Hopefully will remain with company for a few years to come.

7 août 2026
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Réponse de RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Noté 5 sur 5 étoiles

Price very competitive and easy to set up

Price very competitive and lower than my renewal. With all the extras that I had before too. Easy to set up and pick a date for the monthly payment to go out on. No other contact other than that needed so far

11 août 2026
Avis spontané
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Réponse de RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Noté 5 sur 5 étoiles

Following a non fault accident to my…car was repaired quickly

Following a non fault accident to my car the RAC dealt with the situation speedily and efficiently so thank you for getting us back on the road in good time

4 août 2026
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Réponse de RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Noté 4 sur 5 étoiles

Easy to follow and well explained and …

Easy to follow and well explained and all points covered

8 août 2026
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Réponse de RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Noté 4 sur 5 étoiles
Logo de RAC Car Insurance

Réponse de RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

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