The lady who I spoke to was very helpful and explained in detail for me to understand. The only thing I was miffed about was having to pay £20fine for late payment which wasn’t my fault as the bank ha... Voir plus
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Lisez les avis des autres
Despite the site being fully automated (no human voice) the experience was trouble free from beginning to end. Everything explained fully (what was and what wasn't covered). Price was much improved on... Voir plus
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Reported at 10:15 PM rescheduled 4 times for attendance. Organised a taxi to take my wife home which failed to arrive. Recovery vehicle arrived at approx 10:30am the next morning. Left for over 12 hrs... Voir plus
Very good price compared with previous insurer who in my opinion are in danger of pricing themselves out of the market!! RAC insurance some £300 less for same degree of cover & very easy set up onlin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Coordonnées de contact
Royaume-Uni
- rac.co.uk/insurance
4,4
Excellent
19 k avis
Demande des avis aux clients
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After a couple of false starts all OK
After a couple of false starts where the payment for the insurance could not be completed, the website was easy to navigate and the good value insurance cover is now in place.
5 août 2026
Réponse de RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Réponse de RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Réponse de RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
I hope the car insurance I’ve chosen…
I hope the car insurance I’ve chosen will cover what I need. Information on the website was helpful and the price was reasonable. I haven’t had to contact the RAC about a claim yet so I can’t really report on that side of things.
5 août 2026
Réponse de RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
terrible service
terrible service, no support, the chat has nor response keeps pulling me off the chat, there is no number to call.
8 août 2026
Réponse de RAC Car Insurance
Hello,
Thank you for taking the time to leave your feedback!
We’re sorry to hear about your experience and apologise for the frustration caused by the issues you’ve experienced with our chat service.
We understand how disappointing it is when you’re trying to get help and are unable to speak to someone. We’d really appreciate the opportunity to resolve your query and put things right. We will be in touch with you shortly to assist further.
Thanks Laura
I’ve be3 Years of Loyalty, But £20 Matters More Than Customer Serviceen with RAC for around three…
I’ve been with RAC for around three years and have stayed with them despite having plenty of cheaper alternatives available.
This year, my auto-renewal payment failed because my card was declined. I completely accept that this wasn’t RAC’s fault. However, I wasn’t given an option to simply make the payment online and had to spend time calling customer services to sort it out.
What really disappointed me was discovering that I had then been charged an additional £20 late payment fee.
I contacted RAC and asked if they could waive the charge as a goodwill gesture, given that I’m a long-standing customer and had made an effort to resolve the payment issue. Unfortunately, I was simply advised to speak to my bank.
I understand that £20 may not sound like a lot, but it’s the principle and the customer service that matters. If there had been a straightforward online payment option, I would have paid immediately and this could all have been avoided.
The frustrating part is that I could easily move to another provider and potentially get a cheaper premium plus £30–£50+ in cashback. I’ve stayed with RAC because of its reputation and long history, but this experience has made me question whether customer loyalty is actually valued.
Sadly, I’ll probably be looking elsewhere when my policy comes up for renewal next year.
Three years of loyalty, but when there was an opportunity to show some customer goodwill, RAC chose the £20 charge instead. Very disappointing.
1 août 2026
Réponse de RAC Car Insurance
Hi Pankaj,
We’re sorry to hear about your experience and understand your frustration regarding the failed payment and the additional fee.
We appreciate your loyalty to RAC over the past three years and the time you’ve taken to share your concerns. We’re pleased that, following your contact with us, the £20 fee was removed as a gesture of goodwill.
We’re sorry that your experience has left you questioning your decision to remain with us. Your feedback regarding the payment process and the support available has been noted and will be shared with the relevant teams. Thank you for giving us the opportunity to address this for you.
Vicky
You added £200 to premium for a claim…
You added £200 to premium for a claim that was never made.
11 août 2026
Réponse de RAC Car Insurance
Hello Peter,
Thank you for your review. We’re sorry to hear you were unhappy with the change to your premium.
Due to the review of the policy, an adjustment was made to the premium in relation to a claim recorded on the policy. We appreciate your concern that you believe no claim was ever made.
We would be happy to look into this further and review the information held on the policy to ensure the adjustment has been applied correctly.
We will be in touch!
Thanks Laura
Réponse de RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Réponse de RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Best price.
5 août 2026
Réponse de RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
I've been with the RAC since 1986
I've been with the RAC since 1986. They've never let me down. As a woman driver, they've always got to me as quick as possible, and offered reassurance whilst waiting.
2 juillet 2026
Réponse de RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Website is easy to use and the price is…
Website is easy to use and the price is reasonable
10 août 2026
Réponse de RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
The renewal was seamless and I was…
The renewal was seamless and I was already pleased with the service and the product
10 août 2026
Réponse de RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
everything was good but I would have…
everything was good but I would have liked an email just to say that the policy was now active.
12 août 2026
Réponse de RAC Car Insurance
Hi Michael,
Thanks for taking the time to share your feedback.
It's great to hear that everything went well. We really appreciate your suggestion about getting an email to confirm your policy is active, as ideas like this help us improve.
Leanne
I renewed as you significantly reduced…
I renewed as you significantly reduced the price. Shopping around I could have saved £20 but I didn’t want the hassle. I will stay with you as long as you stay competitive.Keep your customers loyal 👍
7 août 2026
Réponse de RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Réponse de RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Réponse de RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Réponse de RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Réponse de RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Very pleasant telephone conversation…
Very pleasant telephone conversation with staff member who went out of her way to explain things.
5 août 2026
Réponse de RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
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