Rachelscupcustoms Myshopify Avis 

Great cup delivered on time and lovely lady, nice clean cup very well packaged and nice little thank you card in box will order again 💛💛💛

Very helpful and has so much patience when letting you choose the colours and is very generous with the amount of glitter she uses! It’s sad to see so many negative reviews as I never had an issue at all the customer service and the snow globe was absolutely outstanding!!

Unfortunately a lot of people like to see people fail just because they don’t like them!! Keep being you and doing what your do fantastic service

AVOID—— placed an order with Rachel for 2 snow globes but made out she was letting other people have a chance! The way she speaks you is out of order! Rachel is claiming she sent a refund for both of them but I’ve only had an email to say 1 had been refunded this is £42 I’m potentially losing out on! Not to mention Rachel has now blocked me so I have no other way of contacting her! Not to mention the snow globes are only £3.50 to buy and the coulourd cans are only £2.75 you are ripping everyone offf!!! Avoid her at all costs

Honestly, where do I start? So she said on the recent live she had lots of snow globes in "stock" and ready for sale, so I bought two and picked my stickers. I then received an email that night at 9:30 PM stating her "order of snow globes had been received and three had broken," so I and another customer needed to be refunded. Strange to say, on the live you already had them in stock. Anyway, I said no problem, I'll have the refund, so she emailed for my order number. That was it; no emails back for four days. She was on live making people's snow globes, messing them up while also telling people, "I've replied to your emails, don't worry, you can still have this cup I've made for you even though I've messed it up a little; I'll still refund you," all the while I'm emailing her about my refund of nearly £40 and messaging in the live, and she is ignoring me. After four days of no communication, I emailed her a lengthy email stating that if she did not give me a refund, I would have to go to the police and also go through my bank as fraud. She then emailed me back straight away, stating my refund had been processed but wouldn't go into my bank account straight away. I immediately knew this was a lie because I didn't get a refund notification. The next day, I received a refund notification for my full order. Not happy at all. Five days of no communication, selective communication by the looks of it. And the way she speaks to people is out of order. Disgusting.

Absolutely vile the way she talks to customers, unhygienic! Thankfully I was advised before I ordered and so glad I lisoned! Blocking everyone and not to mention her mods on her tiktok lives are also vile, disgusting vile bully's. Money hungry the lot of them.

So bad that she’s changed her company name to Holy Cow Customs. Please don’t buy from her she won’t reply to my emails and her Mods have banned me for asking a question about my missing order from June and she refuses to refund me as I can’t send a photo. Wish I could give her minus stars. She’s a scammer why change her company name if she was trustworthy. Look into her she’s an online bully too. Wish I had known before sending her money

Awful attitude I wanted to order soon said get stocking up Halloween soon & been blocked I was ordering 6 for Halloween 2 for daughters birthday. Found very similar in home bargins way nicer n better … don’t shop with this awful women at guide stinks

Now trading under “holy cow customs”

I wonder why with all these bad reviews

It arrived and stunk of cat urine disgusting.

Recieved 2 cups from Rachel, she did them whilst I watched. They were sent perfectly packaged I have absolutely no issues with my purchases

Thanks again Rachel 😊

My cat ended up licking the resin glitter liquid that seeped out due to it not being closed properly, and had to go to the vets.

Absolutely in love with the 2 cups I bought! Packaged beautifully and arrived all saftley will definitely be buying more in the future.
Loved the choice of decals and coloured cups

Cup arrived outer box bashed in within a day the glitter had separated half at the top rest at the bottom I’m guessing wrong ratio of liquid emailed her many times all ignored and no reply rude to customers on her lives and constant sexual talk and innuendos cats walking over working area disgusting

Breaching consumer law for online sales. Any online sale is allowed a 14 day cooling off period in which a full refund for any reason. The cups are not "personalised" and therefore completely eligible for refunds. She blocks anyone that asks questions and is arrogant. Her cups are purchased from b&m, home bargains and the decals are ai generated tat. Do not purchase from her she is NOT a legitimate business

Absolutely vile, the decal was peeling off, and so much car hair under the decal, it was so dirty, had a crack at the bottom of the cup what a waste of money and when I tried to contact her for a refund I've had no response.

Don’t even want to give this company 1 star please everyone beware don’t purchase from her she’s a scammer

Gorgeous cup, spotlessly clean, well packaged, quick delivery, highly recommended

Dirty cup arrived full of cat hair smelt funny too. She is very un hygienic. DO NOT PURCHASE FROM RACHEL. There’s better value CLEAN cups all over TikTok. STAY CLEAR

Blocks anyone who is asking for a refund or find something wrong with their cup. Absolutely shambles of a company. Don’t waste your money on her please

I dont even have words for this mess of a business. Scamming, frauding and downright rude!
Keep your hard earned money im your pocket and stop lining hers.