Scott advised me perfectly, the purchase was quick and once I had the product and needed support he attended to me immediately, solving all my doubts. Thank you!
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I bought a blank codeplug online and had a problem opening it. When I send mail to ask for help I did not expect a quick response because it was in the evening. I was very surprised when Scott almos... Voir plus
I emailed for advice on programming software and got no response. Bought the software and did not work. Not impressed
L'entreprise a répondu
We use Radio Shop to hire radios for our event and catering company. We get New Motorola radios on hire for 4 weeks each time. Fast delivery, everything you need including extra batteries at no additi... Voir plus
4,6
Excellent
107 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service
22 août 2023
Scott communicated superbly and very…
Scott communicated superbly and very grateful for his help.
20 juin 2023
Amazing service went well above and…
Amazing service went well above and beyond to get an order to me. Communicative and helpful, xmcant fault
19 juin 2023
Acquisto facile sicuro e veloce
Acquisto facile sicuro e veloce, merce difficile da trovare su altri si a prezzi vantaggiosi, lo consigli
13 juin 2023
Great price and service with faster…
Great price and service with faster delivery than anticipated - whats not to like
4 mai 2023
The store confirmed the purchase then cancelled the deal
The store confirmed the purchase and accepted my payment. Sent me an invoice. The store then cancelled the deal without explanation. To the question I asked about the reason for the cancellation - the answer was false and vague - it was written that something there does not correspond to the company's policy and that the money came from another state (from Ukraine). I think that the store offered a product that was not available and for which it did not control the price. The store's offer was probably cheaper than the supplier's offer, so they didn't find anything better than to cancel the deal so as not to lose money. As a result, I lost money on double conversion, because they returned the money not as a refund, but as a replenishment of my card... After that, the store raised the price of the goods, which confirmed my guesses.
22 février 2023
Réponse de radio-shop.uk
As always thank you for the feedback and we are sorry you are upset.
As explained previously via email we are only licensed to sell certain products in certain regions.
Also there was a high risk of fraud on our system as the billing address was 1402km from your purchase location.
We are sorry you lost out on the conversion from your local currency to GBP. We refunded exactly the same amount straight away. If you would have placed the order using the country you are in the order would have not gone through the system and the issue would have not occurred.
I am sorry for any inconvenience caused and I hope you manage to source the product you are after from the correct region.
Very Helpful
Scott was very helpful and knowledgable in recommending a solution to us. I’ll have no hesitancy in heading back when we need anything radio-related in future. A very professional company.
24 mars 2023
Scott was great went above and beyond…
Scott was great went above and beyond to help and sort my issues out
22 mars 2023
I thought the service was great and…
I thought the service was great and very quick delivery I will be using again I will let my work colleague's know about you
19 février 2023
10/10 Customer service from Scott the…
10/10 Customer service from Scott the best I’ve experienced thanks again..
24 février 2023
A company that runs the extra mile!
I bought a blank codeplug online and had a problem opening it.
When I send mail to ask for help I did not expect a quick response because it was in the evening.
I was very surprised when Scott almost immediately reacted and helped me solve the problem. I even received a code to buy extra software much cheaper. Very good experience. Will come back when I need more materials.
22 janvier 2023
Great support and service with next day…
Great support and service with next day delivery. Scott helped us find the best radios for our work. Would highly recommend.
23 janvier 2023
Avis spontané
Great customer service team
Great customer service team, Scott was lovely to talk to. earpiece works great.
4 janvier 2023
Great personal assistance
27 décembre 2022
Really not great!
Revision 4/12/22
Scott made contact with me following this review, and refunded for the codeplugs.
For that, I am going to change the 1 star to a 3 star for making it right. Just a shame the goods weren’t as expected, and it was so hard to make contact to resolve
Really not great!
I was hoping not to have to leave this review, but after finding absolutely no communication with the seller, I am hoping this may encourage them to help right the issue.
I downloaded the blank codeplug package from the website. It was stated that it contained all (50) codeplugs in the drop down menu. This was not a small purchase.
What was received was 35 codeplugs, that are part of the Mototrbo CPS samples. None of the 35 were the one I needed. Had I known the listed codeplugs were simply the standard CPS samples, I wouldn’t have wasted £110!
I would love to amend this review, as I would hate to bring down a small business, but I haven’t received any customer service on this matter. The emails are not replied to, and phone not answered.
2 décembre 2022
Avis spontané
Réponse de radio-shop.uk
As always we appreciate your reviews and feedback.
There has clearly been some communications issue here as we have reached out via email, phone and through PayPal with no response after your first purchase. In which you raised a paypal dispute but with no details on the claim.
We refunded the first dispute straight away. Then you placed a 2nd and 3rd order and did the same again after receiving the items.
Despite constant efforts to assist, we can't help if we do not know what the problem is. This review has highlighted your issues and concerns.
Resolution:
We would like to apologise, offer you a full refund (which has now been processed) and you also get to keep the items :)
We wish you all the best in the future.
Very good company !
Very good company, trustworthy, helpfull, they really deserve 5 stars !
It's rare when you encounter a genuinely nice person that actually wants to help you, not take your money and be done with you.
5 novembre 2022
Avis spontané
I could not find a Codeplug for a…
I could not find a Codeplug for a DP4401ex UHF anywhere and on requesting sterling and quick help was received. Thank you so much
31 octobre 2022
Avis spontané
the code download for the DP4400e would…
the code download for the DP4400e would not open in the latest version of motorola cps.
the file is for v16. although cps 2.0 should open this .ctb file, it would not.
contacted you about this but still waiting for your reply. customer service Nil.
11 octobre 2022
Réponse de radio-shop.uk
Trevor thank you for the review I appreciate the time taken and fully understand your frustration. I have refunded you in full and solution to your problem below and it was also on the page for the product your purchased at the bottom. The office was simply closed last week.
As for a solution to your problem your CPS is one of the original CPS 2 versions and out of date.
I would personally suggest upgrading your CPS then it should work. Worst case you may need some drivers from cps 16 pending your current set up
From the product page..
Common Faults and issues
The mode common fault we receive is this archive cannot be opened and what we discover it the customer is using an old version of CPS 2.0. Please check you version. To date 9 version have been released and the previous versions are tempramental and have issues hence why there is always a new version released to rectify any faults. For the latest version Motorola CPS 2.0
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.