Super fast delivery and superb boots which are such great value for money. They are faux leather but look like really leather and are so well made and stylish - I receive lots of compliments. They a... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Ordered on 22 Mar from Germany and received the shoes on 23 Mar. Fastest delivery service I’ve ever experienced so far. After being disappointed by a pair of shoes from Shein, the long boots are unbel... Voir plus
L'entreprise a répondu
Looked at Raid on the recommendation from the High Heel Coach on Instagram who said they made particularly comfortable high heels- I bought 2 pairs in the sale and loved them so much I came back and b... Voir plus
L'entreprise a répondu
I have been looking what seems like forever for a classy pair of knee high camel boots. Having made a few purchases already from raid I looked at the website and was not disappointed The perfec... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Our brand aims to be daring, spirited, inclusive, imaginative, cool, unique, contemporary and not take itself too seriously, whilst offering the latest trends and styles that are accessible to most consumers and demographics. RAID creates contemporary catwalk and celebrity inspired styles, designed for the on-trend and fashion conscious female who takes inspiration from influencers, bloggers, reality TV and music celebrities and everything that’s hot. We aim to empower women by designing and manufacturing styles that are unique, up-to-the minute and accessible to most consumers. Our motto is to include not exclude, we understand everyone is unique and everyone has the right to be who they want to be.
Coordonnées de contact
Royaume-Uni
- cs@raidlondon.com
- raidlondon.com
Absolute morons
Absolute morons. Ordered shoes 3 weeks ago - still haven't arrived. Excuses have varied between Yodels App went down and they lost tracking number. My daughter ordered shoes for her party and is devastated it would help if I could speak to a human being but unfortunately just keep getting moronic responses. Steer well clear - fraudulent
16 mai 2022
Avis spontané
Réponse de RAID London
Hi Fiona, I'm sorry to see a 1 star review when our customer service team have helped as much as they can. It's true that Yodel, on this occasion, let us down and we tried to resolve the situation as best as we could, given the information available at the time.
Yodel required paperwork to be completed by you, the recipient, in order to process a claim and we cannot avoid this sadly.
We're certainty not a fraudulent company, however, you appear to have received a below acceptable service via our delivery partner, for which we can only apologise. We have to rely on third parties to deliver part of our experience, on this occasion the delivery part via Yodel, and sadly Yodel experienced some widespread IT issues during your delivery process that are outside of our control.
Kind regards
Team RAID
Very fast delivery and the product was…
Very fast delivery and the product was as described in the website.Definetelly I will buy again from RAID.
16 mai 2022
Avis spontané
Réponse de RAID London
Yayy Whoop whoop! Thanks for the 5 star review. It's great to hear you're happy with your purchase and it arrived in good time. If you need anything else just reach out to a member of our Customer Service team.
Don't forget to sign up to our newsletter as you get discount codes and offers direct to your inbox
Thanks xoxo
Very quick service and very stylish…
Very quick service and very stylish shoes - love them
13 mai 2022
Avis spontané
Réponse de RAID London
We're so glad you're impressed with our products and service! It's always good to know our hard work pays off. 😄
Be sure to subscribe to our newsletter to avoid missing out on any exclusive discounts!
Take care, much love xo
I love Raid and its customer service
I love Raid and its customer service. No better feeling than buying a beautiful product with a beautiful team 🤍
6 mai 2022
Avis spontané
Réponse de RAID London
Awesome to see another 5***** review! Whoop whoop!
Great to see another happy customer!
Be sure to subscribe to our newsletter, you will receive future discount codes and early access to promotions ahead of general release.
Thanks again for your kind words!
-- Team RAID London --
Xoxox
Excellent product
Excellent product, speedy delivery. I've found my new go-to for boots! Highly recommended.
5 mai 2022
Avis spontané
Réponse de RAID London
Aren't they just - our design team know how to make a statement product, and we're so glad you're happy with your purchase!😄
Be sure to subscribe to our newsletter to catch any upcoming discounts!
Much love
RAID
xoxoxo
Disappointing
Bought a pair of flat mule sandals in the sale. It was ill-fitting as the straps were too wide which made my feet slide sideways off the shoe. This makes the shoe practically unwearable. My feet aren't narrow either, as I sometimes wear wide fit shoes.
I was going to return them but only realised then that their returns service is not free - the postage charge gets deducted from your refund, so the amount I would've gotten back wouldn't have been worth the hassle.
Disappointing purchase. Wouldn't take the risk of buying from their site.
1 mai 2022
Avis spontané
Réponse de RAID London
Sorry to see a 1 star review. We can only help customers and resolve issues if they get in touch with us first then we can find the best way forward to resolve your issue.
We do charge a nominal returns fee which is a contribution to the cost of returning the item via the Royal Mail, as this allows us to maintain competitive costs across our website and saves the customer around £2-4 off the normal cost of Royal Mail for returning items.
Thank you for your feedback.
Team RAID
In love…
In love…
Raid never disappoints. I ordered more than once with Raid and they have never let me down. I ordered the Sheryl blocked heel in white this time and when they arrived, I absolutely fell in love with them. Great quality and great prices. Will be back again. X
26 avril 2022
Avis spontané
Réponse de RAID London
We are stoked that you are in love with your purchase. It's nice to read such a positive words when most people use these types of platforms to leave negative remarks. Thank you so much for the kind words, we have shared this with our wider team 🤩😍😍😍
Be sure to sign up to our newsletter so that you receive discounts, offers and promotions ahead of general website visitors.
Thanks again
Team RAID xx
Very Pleasantly Surprised!
Unbelievably well made shoes for the price point. I have shoes three and four times the price that do not have this craftsmanship. Also VERY comfy.
24 avril 2022
Avis spontané
Réponse de RAID London
Hi Kevin,
This is so great to hear, we will let the whole team know about your kind words. 🥰
Don't forget to subscribe to our newsletter ready for a potential discount on your next order!!
Take care - much love xo
Réponse de RAID London
Great to see another 5***** star review from one of our customers.
Be sure to subscribe to our newsletter, you will receive future discount codes and early access to promotions ahead of general release.
Xoxox
Raid Kate ankle boots white croc
I ordered Raid ankle boots in cream and black. Both boots have that unique heel shape that you Only get from Raid! I can’t wait to wear my boots. And to top it all they were on sale so bagged myself a stylish bargain. Everyone should buy their boots from Raid! :-)
20 avril 2022
Avis spontané
Réponse de RAID London
We're so glad you're impressed with our products and service! It's always good to know our hard work pays off. 😄
Be sure to subscribe to our newsletter to avoid missing out on any exclusive discounts!
Take care, much love xo
REAL REVIEW
REAL REVIEW: received my shoes and they are absolutely stunning!!! Prior to ordering it was the first time I’ve heard of RaidLondon, but they shipped so quick and honestly it is so much more beautiful in real life. Fits perfectly and so comfortable. 5 fat stars
6 avril 2022
Avis spontané
Réponse de RAID London
Great to see another 5***** star review from one of our customers.
Be sure to subscribe to our newsletter, you will receive future discount codes and early access to promotions ahead of general release.
Thanks again for your kind words!
-- RAID London Team --
Xoxox
Great response on customer service!
Great response on customer service, solved my problem straight the way! Also lovely mules!
6 avril 2022
Avis spontané
Réponse de RAID London
Awww thank you for such a wonderful review and we're so pumped that you love your purchase. If there is anything else you need, our Customer Service team are there to assist.
We hope that you will find another amazing style in the future that you can click 'add to bag' ;)
Thanks again
Team RAID xoxo
Value for Money Fashion Footwear!
I have purchased boots and Sandals from Raid London - my experience has been that what I have purchased has been true to size. They have been good value for money fashion footwear. Items arrive quickly and without hassle!
1 avril 2022
Avis spontané
Réponse de RAID London
Great to see another 5***** star review from one of our customers and awesome to know we provided you great service!
Remember to subscribe to our newsletter, to receive future discount codes and early access to promotions ahead of general release.
xoxo
Good communication & notifications
My first order with Raid, the shoes arrived quickly, well packaged and I received notifications along the way with progress from order, to being dispatched, to expected delivery timeslot. Very good all-round. Will happily be a return customer.
Oh and the shoes are lovely too (although that's for another review)
21 mars 2022
Avis spontané
Réponse de RAID London
Great to hear from another happy customer, as it sure is harder to get great reviews these days! It's also nice to hear that the whole shopping experience was awesome.
If you sign up to our newsletter you will receive unique discounts via email and SMS only available to you, so sign up now and save tomorrow!
Much love
RAID London
Xoxo
Love the items I ordered
Absolutely love the items I ordered. All in perfect condition, good quality and fit well. Order arrived in 2 days with standard delivery.
18 mars 2022
Avis spontané
Réponse de RAID London
Great to get yet another 5 star review. Remember to sign up for our newsletter as you will receive unique discount codes and offers only registered members receive.
Much love
Xoxo
Definitely the best service ever
Definitely the best service ever!
I ordered a pair of heels and the corriere ring the door and he was waiting until I opened the door to get the package, so professional because other deliveries leave your package on the floor or just throw it outside the house
& also the heels was just amazing more beautiful than in the photo , loved them!!
16 mars 2022
Avis spontané
Réponse de RAID London
Awww thank you for such a wonderful review and we're so pumped that you love your purchase. If there is anything else you need, our Customer Service team are there to assist.
Sign up to our newsletter via our website, so you don't miss out on future exclusive discounts, and promotions.
We hope that you will find another amazing style in the future that you can click 'add to bag' ;)
Thanks again
Team RAID xoxo
Sandals
Purchased a pair of sandals for a wedding. Looked beautiful on the website and speedy delivery. However, I’m not sure if I received a faulty pair, but the toe strap was so tight I could only get my big toe under it! I don’t have wide feet at all but there wasn’t a chance these were going on. Attempted to return them but they offer no returns service other than to create a return on Royal Mail and print the label yourself, which I am unable to do as I don’t have a printer. Wouldn’t waste my money with them again
14 mars 2022
Avis spontané
Réponse de RAID London
Hi Katie,
Real sad to see one star review, it looks like you didn't reach out to Customer Service who would have told you that you don't need a printer at home as the Post Office would print the label for you. Our Customer Service team are there for issues like this as they are simply and quickly solved. If you reach out to them they will assist you further.
Thanks
Team RAID xox
Items came quickly and looked exactly…
Items came quickly and looked exactly how they looked in the picture. True to size as well
14 mars 2022
Avis spontané
Réponse de RAID London
Yayy Whoop whoop! Thanks for the 5 star review. It's great to hear you're happy with your purchase and it arrived in good time. If you need anything else just reach out to a member of our Customer Service team.
Don't forget to sign up to our newsletter as you get discount codes and offers direct to your inbox
Thanks xoxo
Good quality and stylish.
10 mars 2022
Avis spontané
Réponse de RAID London
Great to see another 5***** star review from one of our customers.
Be sure to subscribe to our newsletter, you will receive future discount codes and early access to promotions ahead of general release.
Xoxox
RAID Davina Chunky Long Boot
The purchasing of Raid Boots process was great, so quick and easy. Correspondence from purchase to delivery fab! --- The boots themselves not so good, the don't stay up and bag at the ankles. Wont buy another pair of these.
9 mars 2022
Avis spontané
Réponse de RAID London
Hi Mary, We're sorry that you feel your purchase is not up to standard. If you're not 100% happy, you can return your item within 28 days of delivery. The full returns t&c's can be found on our website, as we don't like to see unhappy customers!
Our customer service team is there to help out when things go wrong, so please make sure you reach out to them if your not 100% happy.
We do hope that you will give us another try soon.
xox
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