Rainbow Club Avis 

Had such a fantastic experience with Rainbow Club - I purchased my shoes and thought that they would arrive the next day as I chose 1-2 day delivery. After a few days, I checked the invoice again and noticed the wrong delivery detail: standard delivery, which meant that my shoes would arrive after my wedding! I called customer services and Sarah was AMAZING. She did all that she could (and even checked in with me on her lunch break) to organise for my shoes to arrive the next day - 9am, the morning of my wedding.

Thank you so much for the excellent communication and perseverance. I loved wearing my wedding shoes even more, knowing they came from a company that went above and beyond for their customers!

Mixed review....
Contact via email was good.
Shoes were nice but unfortunately didn't fit.

Down side, you have to pay for delivery and returns and don't get your money back. I had to return my shoes as they were too big so I was £9 out of pocket (4.60 delivery, 4.60 return).

Courier was Yodel so it took about a week to arrive and almost two weeks to return back to depot.

I wouldn't use rainbow club again, purely down to the delivery and returns process.

If I was buying from a store/ shop I would buy again.

Terrible returns process. They know that there is an issue with their returns emails at the moment not being sent (?!) so all the work is put on you as a customer to call up, get an email sent them pay £4.60 to Yodel for the privilege. I wouldn't have used Rainbow Club if I knew this was their process. Avoid.

Ordered shoes and a bag that I wanted to match an outfit for my daughters wedding. The process couldn’t have been easier . Sent a colour sample of ribbon with the shoes and the match when they came back was perfect. On another positive note , shoes were super comfy to wear all day and evening on a very hot summers day
Highly recommended.

Don’t use Rainbow Club for dying your shoes .The only colours they can dye successfully are Green/Blue/Red.If you want grey shoes they can’t do that ,but only let you know after they have dyed your shoes the wrong colour and then refuse to re dye them.I was left running around shoe shops trying to find shoes for a wedding.If you contact Peter Marsh he spends time telling you what fabulous customer service his firm give.Whilst leaving me with Green shoes not grey.If you read this please take notice this was a very expensive outing with dyed shoes going to Hospice Shop.!!

Terrible customer service. Spoke with James this morning who didn't deal with the situation and told us he would ring back in a bit. We have waited 3 weeks on these shoes and he gave no reassurance at all thatbthey would still arrive. Do NOT chose this company.

Fantastic company, I have no hesitation to recommend. The order came very promptly, the shoes are a beautiful quality, the customer service team are incredibly helpful and efficient, and any returns/refunds are dealt with very quickly. An honourable company, that is well run by a great team alongside excellent products and services.

Ordered several pairs of wedding shoes before Christmas for my daughter. Each pair was beautifully made, ended up keeping 3 pairs, really happy with purchase. Very fast refund on shoes returned, wouldn't hesitate to buy again from Rainbow Club