Rainbow ClubAvis 

I can't thank Rainbow Club enough for the amazing customer service I received.

Unfortunately, my wedding shoes were lost by the courier while they were on their way to Rainbow Club to be re-dyed. This was completely out of Rainbow Club's hands, but they couldn't have been more helpful.

Joel called me as soon as he opened the parcel to let me know the shoes weren't inside and then emailed me photos showing exactly how the package had arrived. He was so understanding and kept me updated throughout.

Even though the loss wasn't their fault, Rainbow Club kindly offered to replace my shoes with a brand-new pair in the same style and have them dyed black for me. I was so grateful for such a thoughtful gesture.

Losing my original wedding shoes was heartbreaking, but the kindness, care and support I received from Joel and the team made such a difference.

Thank you again to Joel and everyone at Rainbow Club. I wouldn't hesitate to recommend them.

Absolutely awful, although their shoes look gorgeous, the fits are not right, I knew I wanted the Clara and my dress had been altered for that height. My usual size has toe over hang, the next size up was massive. I went for the half size in the end still a slight toe over hang but it is what it is now. Returns process and sizing really lets this company down.
I had confirmation they had received my shoes back for a refund on the 10/06/2026 - it is now the 29/06/2026 and I am still chasing my refund.
They are quick enough to take but not refund.
I would never purchase from here again because of these reasons.
Save yourself the hassle and go elsewhere like John Lewis who also sell rainbow club shoes, at least your then get better customer service and free returns.

Nice selection of shoes and they appear to be good quality, although I doubt the blue gem will stay stuck on for very long. Sizing is true to size and you don’t have to size down for a higher heel like you often do with other brands. Wouldn’t advise buying from them direct though - I ordered two pairs of shoes and returned one pair over 3 weeks ago. You have to pay for returns which is a bit disappointing for a ‘premium’ brand. Their customer service confirmed they received the parcel a few days after I sent it back but said it can take 14 working days to receive a refund. 14 working days sounded too long (I assumed they’d made a mistake with ‘working’ days) but it’s been 3 weeks and I’m still waiting to get my money back. They don’t stock their shoes in many places to try them on, so you’re restricted to using their website to order and will likely have to return something. Had I known how slow their processes would be, I would’ve chosen another brand. It’s great to have lovely shoes but if you’re charging a premium price for them, you have to have the infrastructure internally to be able to accommodate for returns, particularly when you aren’t stocking the products anywhere people can try them on in person.

The shoes are beautiful, but the customer service has been extremely disappointing. My return has been with them for 13 days with no confirmation email and no sign of a refund. When I contacted to follow this up, I was given incorrect information about the return date—despite having tracking that shows the actual delivery—and the response I received was unhelpful.
I am currently almost £100 out of pocket, which is unacceptable.

I ordered something from Rainbow Club to Germany. The shoes are great, but the shipping and returns process is completely opaque. Returns are handled via Global e and are very difficult to arrange. Furthermore, the return shipping costs, which in my case amounted to EUR 29.99, must be paid by the buyer.

This company makes you buy your own returns label , which is unusual and poor. Worse than that, they haven’t given me any update on my return despite it being over 3 weeks since I sent it back to them, and over 2 since they received it back.

My brother had two wedding celebrations-one in London and the second in Provence. The dress code for
both was elegant and vibrant. I choose the Morgan shoe and Celina handbag for both events. I had one set dyed cobalt blue and the other, crimson red. The colour studio were so fantastic! They matched everything absolutely perfectly with my Monsoon tulle dresses. I felt the matching shoes and bags really made my outfits. I received so many lovely comments on how I looked too. Thank you Rainbow Club 🌈

10/10 service and experience shopping with Rainbow Club. I went for the Aria heels and they were SO comfortable. Easily a 12hr+ shoe! Really happy I went with Rainbow.

Had a purple wedding dress, so had my rainbow club shoes dyed to match it! Shoes were super comfy and they dye service was fantastic! they matched the colour perfectly :)

I would avoid, poor expensive delivery which takes ages - pay a premium for 1-2 days - lucky if they come in 5 days
Returns are worse it took 14 days for a refund
Customer service very poor when most suppliers these days offer prompt /efficient delivery and easy returns.
Avoid or order via another supplier such as John Lewis or Next

Bought some ivory shoes and bag for my daughter’s wedding from Rainbow Club Unfortunately I got them very dirty. They were so comfortable so I wanted to wear them again so I used the rainbow club dying service to have the shoes and bag dyed and I am extremely happy with the result .

Customer service Gracie kept denying there was an issue with express order. It’s been over a week and DHL still haven’t received or scanned. Had to make an international call, where they denied any issues again. Wedding is next week and they wont send another pair. It’s been 9 days since order was placed. Scammers to avoid.

Really disappointed. Didn't even have the shoes id purchased.

I certainly would not recommend the dye service of this company. Dye transfer to my hands and feet within an hour of wearing at my daughter’s wedding which was extremely upsetting. The company eventually offered to refund the dye service but no goodwill gesture for the not fit for purpose service - avoid!

Shoes look stunning but too overpriced and weird sizing. I would recommend sizing up 1 or 2 sizes. Please improve on your shoe sizing and quality please.

I ordered a pair of childrens shoes for my wedding in ivory, sent off a ribbon in lilac from her bridesmaid dress and they have come back today. Over the moon, the colour is spot on. So excited to see her little face when she puts them on with her dress. Thank you so much. Highly recommend you.

I purchased Rainbow shoes from a wedding shop, for my eldest daughter's wedding a couple of years ago. They were so comfortable so I wanted to wear them again for my younger daughter's wedding this year but needed to have them dyed.

The process couldn't have been easier. I used their capsule colour service. The swatches arrived within days. I downloaded the form and then sent my shoes off to them. I spoke to Chole and arranged to buy one of their clutch bags and have that dyed too.

I was delighted when I received them, they looked absolutely fabulous and matched my outfit perfectly.

It was great value for money, timescales were as promised and I had first class customer service from Chole.

Same as most other reviewers. I was aware of the returns policy before ordering so I knew what I was signing up for, however it is still overpriced. Every bride or wedding guest wants to be able to try their shoes on, nearly £5 to return an item is just too steep. They also do not include the names of the shoes you've ordered in the email confirmation so you have to go and search online to find the names of the shoes when completing the returns form. The shoes themselves were nice but uncomfortable hence why I'm returning. Quality seemed good, if the returns policy was better I'd order more styles to try. As a tip for others, Amazon stock rainbow shoes so I'd recommend ordering through them and using Prime. Free delivery and free returns...

Beautiful shoes, but sizing is very small both in the shoe itself and the ankle strap - absolutely tiny. I ordered my usual size 7 which was far too small.

Can return or exchange, but £4.60 to do so and print the label yourself.

Had such a fantastic experience with Rainbow Club - I purchased my shoes and thought that they would arrive the next day as I chose 1-2 day delivery. After a few days, I checked the invoice again and noticed the wrong delivery detail: standard delivery, which meant that my shoes would arrive after my wedding! I called customer services and Sarah was AMAZING. She did all that she could (and even checked in with me on her lunch break) to organise for my shoes to arrive the next day - 9am, the morning of my wedding.

Thank you so much for the excellent communication and perseverance. I loved wearing my wedding shoes even more, knowing they came from a company that went above and beyond for their customers!