Prompt, reasonable pricing, good service. Most of all, accurate information about the battery being sold. There are too many 'bait and switch' vendors out there; Raion is the real deal.
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Lisez les avis des autres
Ordered a pack of four 12v 9ah batteries for my new to me srt1500mxla, all four arrived in good condition and within 10 millivolts of each other. Great batteries for the price
I cannot give the best review. The battery I ordered took 2 weeks to arrive and when I put it into my APC battery back-up, it did not come charged. I expected a fully charged battery. I am waiting... Voir plus
I purchased the APC Back-UPS Pro 1000VA 120V BX1000M 12V 9Ah Battery (model RG129-36HR) for my APC Back-UPS 1000 directly from Raion Group. Shipping, communication, value, quality, and fit are all per... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Raion Group is an American battery distribution company of Raion Power batteries. We are the manufacturer, so you will be buying factory direct & factory fresh. Raion Power batteries are CE rated, U.L Listed, and manufactured in ISO 9001 certified facilities so you can be ensured you are getting high quality batteries for your applications.
Coordonnées de contact
1400 S Sherman St Suite 124, 75081, Richardson, Etats-Unis
- (469) 225-3773
- support@raiongroup.com
- raiongroup.com
4,6
Excellent
593 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Quality replacement product
Quality replacement product, easy ordering, and on-time delivery.
4 septembre 2023
They had a good price on my parts
They had a good price on my parts. And shipping charge was not bad. Got delivered in a timely manner.
3 septembre 2023
Delivery on time keep me informed …
Delivery on time keep me informed where battery's located.
2 septembre 2023
Very good battery!
Very good battery!, exactly as described before I purchase item. Very good price also.
2 septembre 2023
Low prices. No problems.
This was my 3rd order and like the others, the batteries were delivered on time, packaging intact and exactly as ordered. Can't beat the prices either.
31 août 2023
Good product but...
Shiping was double than what was expected, and box came with one corner completely ripped. Once the straps were cut the box could no longer be carried without batteries falling out... Batteries were great though
30 août 2023
I ordered the wrong battery and when I…
I ordered the wrong battery and when I returned it, I never recieved an update. My money and time was wasted with this site.
29 juillet 2023
Quick and no complaints
24 juillet 2023
Great value!
Shipping was fast, comunication great. The price is right and it fit perfectli in mu old UPS.
25 juillet 2023
The online ordering is great easy to…
The online ordering is great easy to use. Easy to find products for what you are looking for. Just type what kind of product you are looking for and gives you choices.
25 juillet 2023
Batteries showed up quickly and were…
Batteries showed up quickly and were perfect replacements for my Ryobi riding lawn mower. Haven’t mowed the lawn yet but everything fired up right away.
24 juillet 2023
Good to Go
Ordered, shipped, applied new replacement batteries = garage door backup system updated!
All is Great!
31 juillet 2023
Raion fulfilled my order expeditiously…
Raion fulfilled my order expeditiously and at a good price.
31 juillet 2023
Items received were as specified
Items received were as specified. Seller provided updates on shipping progress and order arrived promptly. Batteries were well boxed to prevent damage during shipment.
27 juillet 2023
Custome Service and web site search USLESS…
I USED THE MODEL NUMBER OF MY UPS TO FIND REPLACEMENT BATTERIES. THEN MADE MY SELECTION FROM WHT YOU LISTED.
THEY ARE THE WRONG BATTERIES AND YOU MADE NO EFFORT TO CORRECT THE PROBLEM. I trust your website. I enet4ers a Cyberpower model c1350pfcldcd. You are just another lying company. BURN IN h...L
28 juillet 2023
Réponse de Raion Group
Thank you for sharing your experience with a recent purchase.
You ordered a replacement battery for a CyberPower RB1270X2 which is the battery we sent; however, after receiving the package, you sent an email stating that the item did not fit your UPS. You sent a picture of the battery you received which is the same battery that you ordered. You also sent a picture of the battery in your existing system which was not a CyberPower RB1270X2. The battery in your existing system was a CyberPower RB1270X2A.
Ignored my support request
Bought a replacement battery for my UPS, but for whatever reason it did not work so I contacted them for a replacement. After waiting a week I decided to just contact PayPal to get a refund. After an entire extra week I finally got a response to my original message asking that I send the battery back. They seemed to respond quickly enough at this point so I thought things were ok, but the moment I shipped the battery they stopped responding to me again.
At the very least, PayPal ruled in my favor with my dispute, and I'm glad they did because it sure seems like Raion Group would've made off with my money if they hadn't. Thanks PayPal.
---
Update: In response to Raion Group's response, I will give a full timeline of the events on my side.
July 3: I contacted Raion Group about the problem with my order through their own channels.
July 11: Having heard no response from them, I initiated a dispute with PayPal.
July 16: I receive a response from Raion Group through PayPal, but due to technical issues with PayPal, I am unable to view the response. I spend the next couple of days working with PayPal to resolve this, but to no avail.
July 18: A PayPal support agent escalates the case without asking me - I recorded evidence and supplied this to PayPal, and through them, Raion Group. In addition to the escalation, the PayPal support agent told me to wait on confirmation from PayPal before working with Raion Group on any sort of refund involving me returning the battery.
July 19: I receive my first direct email response from Raion Group. Their email is directly in response to my original message to them on July 3. In this, they ask me to return the battery.
July 25: PayPal asks me to work with Raion Group to try and resolve the issue, so I respond to their email from the 19th. We send several emails back and forth between the 25th and the 27th.
July 27: I contact PayPal to let them know that I had reached an agreement with Raion Group where they said they would refund me if I returned the battery. I send over the email record of this and ship the battery out. Curiously, Raion Group does not follow up with me after I ship the package.
July 31: Raion Group receives the battery at 3:34pm. They do not contact me to let me know or otherwise follow up on the situation.
August 1: I follow up with Raion Group to ask about the situation, but receive no response.
August 2: PayPal closes the dispute in my favor, giving me my refund. At that point I have still heard nothing back from Raion Group so I leave my review here. Less than 30 minutes after my review goes up, I receive an email response from them referencing my review, and then shortly thereafter they respond to my review directly on here.
And now here I am, giving the exact timeline of events that I have in front of me.
23 juin 2023
Réponse de Raion Group
Thank you for sharing your feedback. In regards to this order, you had contacted us regarding your unit not working, and we provided a pre-paid return shipping label. You opened a PayPal case for a full refund, and when we provided communication record to PayPal, they put the case on hold for you to ship back the item with the original shipping label we provided. The item arrived yesterday, and we processed a refund through paypal which automatically closes the case in your favor. You can call PayPal and verify that we were the ones who initiated the refund (not PayPal).
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