Raisin Avis 

Eigentlich ist Raisin eine gute Bank. Weltsparen ist kein schlechtes Angebot. Was ich allerdings extrem mies finde ist, wenn eine Bank Prämien auslobt und diese dann nicht einlöst. Ich hätte eine Softwarelizenz für WiSo erhalten sollen, bekam diese aber nicht. Auch nach mehrmaliger Nachfrage. Das ist Nepp!

RAISIN is the worst company in the world. The worst service and they do whatever they want, without your consent. A few days after opening the account and deposit (no problem, supposedly everything is OK) they unexpectedly sent me an email that I asked to close the deposit/account, but nothing like that happened. When I asked them to send me an official application/proof of such an order, they told complete lies and still couldn't prove anything. They blocked all my money. Every time I spoke to them, they came up with another excuse for the withheld funds. On 30/06 I was told that the money would be immediately returned to my account. Then on 02/07 they sent me an email in which they wanted me to provide proof of the source of the money (ATTENTION, they do this out of anger when you start to ask for the money or explain anything). After providing such proof (actually 4 proofs + I had to send them my PIT!!!) they had no other choice but to accept it, but the money was blocked anyway. The guy on the hotline "Jakub", who only has his first name, refuses to officially confirm anything. He uses phrases like "when I have information, I will let you know", and when I ask about a specific date of the refund, he says "I don't know, I don't have access to such information". Today is the day I was promised that the money would be in my account, but the money is still not there (no surprise after what I've seen), and the guy on the hotline doesn't know anything and keeps repeating that when he has an answer, he will contact me. Supposedly, the refund transfer was ordered 2 days ago (I have an email) but no one knows when it will be in my account (even though it was confirmed two days ago that the transfer takes a maximum of 48 hours). This is a complete joke. The money has still not been returned to my account. Stay away and don't take any chances with these cowboys. Additionally, the guy on the hotline just hung up saying at the end that he can't do anything for me. He basically just hung up.

Horrende Gebühren am Geldautomat. 100 Euro abgehoben; 6 Euro Gebühr. Keine Anzeige zuvor bzgl. Gebühren. Ort: Stuttgart _ Kernerplatz; in einem Hotellobby, wo ich hin musste, da der einzige Geldautoamt weit und breit diese mit Wucherpreisen handelnde Bank war- Raisin Bank

Ik heb vorig jaar een flink bedrag overgemaakt. Dat is 'zoek'. Dat dat zomaar kan gebeuren vind ik heel erg zorgelijk.

4,99 Gebühr für Geldauszahlung am Bankautomaten. Gebühr wurde nicht wie vorgeschrieben angezeigt.
Raisin Bank
22202494/Olmerstrasse 1 47553 Kleve/DE 12.09.2024 um 18:07:23 Uhr GA 70015000/22202494/029237Auszahlung 100,00 EUR Entgelt 4,99 EUR 35860245
/3613773028/0/1226 REF 498106/260048

Telefonisch ist die Bank nicht!!!
erreichbar, geht nur ein AB dran. Habe aufgrund überhöhter Gebühren einer versuchten Barabhebung (10€) den Abhebungsvorgang abgebrochen und der Betrag wurde mir trotzdem belastet!
Das ist Antwort auf meine schriftliche Reklamation:
Bezug nehmend auf Ihre Anfrage vom01.10.2024 teilen wir Ihnen mit, dass es sich bei der Verfügung um eine Kreditkartentransaktion handelt. Bitte reichen Sie bei dem kartenausgebenden Institut ein Chargeback ein.

Für Rückfragen stehen wir Ihnen unter xxxxx sehr gerne zur Verfügung.

Sollten Sie mit unserer Entscheidung nicht einverstanden sein, so können Sie sich alternativ an die unter xxxxx im Impressum genannten Institutionen wenden.

Seither renne ich bereits seit 1 Woche meinem Geld hinterher.

Beware. They take minimum of 3 days to respond to messages. I’ve called their number which says I’m so and so in the queue with so and so waiting time, the time passes and still no answer. I do not trust this entity which labels itself as a ‘bank’ but is just a mediatory between bank and customer. I now understand their business model is to hold onto customer funds for days before releasing it which is where they make their profit. It’s been days now and I still do not have my savings released with no one answering.

Let's start with the fact that the name of this company is misleading. Raising Bank is not a bank. It's a platform that does business with various banks. I set up an account with it and one of those banks because it offered a high yield savings account. I deposited a small sum to get started. A week later, I attempted to deposit a much larger sum and was unable to. After lots of frustrating back and forth with customer service, I was told that the bank I'd chosen was no longer accepting deposits. ??? I closed the account. What a waste of time! Additionally, I'm irritated that yet another entity has my personal financial information. Maybe that was the purpose all along? Avoid Raisin "Bank."

Telefonischer Kundenservice
Das Telefonat war freundlich und verständlich. Der Mitarbeiter konnte mich (als Neuling) schnell zur richtigen Aktion in der App leiten und begleiten. Problem gelöst!
Sehr gut.

I was looking for a 90 day notice investment account. Raisin Bank website showed a good rate of interest so I opened an account thinking, in a time of falling rates that I should at least receive the advertised interest rate for 90 days being entitled to 90 days notice of any rate change. Fortunately, before putting any funds into the account, I discovered that notice of a rate reduction had already been given despite no mention of that on the webpage giving details of the account BUT they have still extracted a lot of my personal information which I would not have provided but for their failure to disclose the adverse information.

Not responding to messages, things go wrong but contact is not possible to correct.

Be aware: if you need your money (urgently) you take huge risks using this bank!

Sehr schnelle und transparente Kontoeröffnung.

Meine Überweisung war am nächsten Tag auf dem Verrechnungskonto und ich konnte mein Geld anlegen.

Wasted 2 weeks or more with their woefully inadequate setup procedures, and although their Customer service apologized several times, they seem about a week behind current events so I just gave up in the end. Being polite, the best word that sums them up is incompetent. Happily with Family Building society now.

Had to get help today and spoke to Sonia. She was extremely helpful and patient and made the whole experience a pleasure. For some reason I was unable to transact business on my PC - no obvious reason why, but my iPad was successful in the end.
This lady was everything you need on a phone in. Sympathetic and onside throughout. A credit to the Bank.

It's nearly six months since my 2-year euro deposit matured with Raisin and they have still failed to return any of the funds to my bank account. I have been in contact with them for months and they keep making excuses. Recently they have stopped replying to my requests for an update on the missing funds. I have now literally lost thousands of euros of my savings to this supposed bank and they appear to be refusing to repay me. I am at my wits end and have no idea whether I will ever get my money back!

Still awaiting interest to be added to my account or sent direct to my nominated bank, 7 days overdue and no answer to my e-mails.

Applied for a saver bank account .
Sent additional information as requested several weeks ago .
No response !!!
When I queried got a automated response and no one could help on the auto chat .
Avoid at all costs . They are not interested in
Looking after potential customers with funds to deposit . Go elsewhere !!!!!