Ralph Lauren Avis 

A very bad experience that I did not expect. I ordered 4 mens garments online.
I was told the items would be sent, 3 items and 1 item to separate addresses. I was informed that 3 items would be delivered to my home on the 13 June, we waited in all day, no delivery no contact, I complained to Ralph lauren and they said they would contact FedEx for another date and would call me, I never heard again. The following week I checked the status of my order and FedEx showed as my items delivered, and signed by me, This is not true, it is a false statement. I have ask FedEx and Ralph Lauren for a copy of the delivery receipt, I have not heard or received any receipt.
I have emailed all email addresses of Ralph Lauren customer services, I have not received any replies, nothing at all.
I am left no choice now but to notify all authorities that deal with situations like mine and expose this saga on all social media sites.

Am absolutely disgusted with Ralph Lauren’s attitude towards me as a loyal customer for 25 years+.
Will never ever ever ever give them another penny.
I usually shop at their outlets but what I wanted they didn’t have the colour in the outlet so I ordered a pair of green cargo joggers for £160 from their website and apparently UPS delivered them to my address and left them on the doorstep which is just stupid to do anyway with an item of such value, UPS sent me an email stating they were left there and also a photo but when I got home from work many hours later the package wasn’t there?!?!? UPS apparently try delivery 3 times & then leave parcel with a local collection shop but not on this occasion it seemed… hmmm!
I contacted Ralph Lauren & was promised an email or phone call back by the end of the day but received neither, phoned a couple of days later and was told the same thing and received nothing again. Phoned again & explained my situation and the person sounded like they cared & was going to get back to me 100% with a solution by the end of the day but you guessed it- Nothing once again.
Woke up the next morning with an email from Renise who is a “Customer Service Specialist” apparently saying - “ Based on this confirmation of delivery, we consider the matter closed and we are currently unable to process refunds for items reported as missing, particularly the Missing Items from your order.”

Phoned them again and just got told they can’t do anything because the item has been marked as delivered even though UPS have clearly admitted leaving the parcel outside the property.

Opened up a PayPal case & waited to escalate the case to a claim and supplied them with all the current information and have waited for the amount of time they said to give Ralph Lauren a chance to reply and you guessed it - Nothing from them once again!! But I’ve just got a deserved full refund thanks to PayPal, so glad I paid with PayPal because if I didn’t I would 100% be £160 out of pocket with no item.

Since this has all happened I have returned a £330 jacket & a pair of £130 joggers to the RL outlet store at Bicester village and will never spend money with RL again, I’ve honestly spent thousands with them over the years but never again will they get a penny of mine, they’ve lost a good customer for life.

For such a luxury brand who’s prices have got way out of hand imo their customer services are slack with no care or respect for their customers whatsoever!

Bye RL, I hope you go bust, I’ll be using your old clothes to wash my windows with & will never wear your brand again!

Thank you PayPal 🙏🏻

They are communicating pretty ok, but the believe more in their logistics partner UPS than their customers. Recently had goods purchased where UPS claimed three delivery attempts, and eventually package had to be picked up from a UPS access point, days later. Me or we will never buy anything from Ralph Lauren since their rating will be the same as for UPS which currently stand at 92% gave them a 1 star.