Ramcricket.co.uk Avis 150

Ordered a cricket kit for my son on 23 April. Hadn't heard anything by 29 April so called Ram only to find out that when I ordered the kit, it wasn't actually in stock and wouldn't be with me until earliest 8 May yet they hadn't sent any communication, or contacted me, to confirm delivery and the extensive delay!
Absolutely terribly customer service...

Ordered some cricket balls, junior size. They sent me the wrong size by mistake and have ignored all 3 emails I've sent asking to sort out an exchange.
What poor customer service and a bang average company to buy from. Avoid

I bought their challenger package, the kit is ok and seems durable enough, the bag is roomy with plenty of pockets. On the leg pads, I do think the straps could do with being longer, as the middle one barely fits my calves. Gloves seem ok, budget quality but I expected that, overall I'm surprised with the kit, it's better than I expected. Unfortunately, the bat was hideous, I knocked it in really well and oiled it, but it turned up with a small crack in the top of the blade and this opened and snapped on first use in the nets. RAM apologised profusely and sent half my money back, but it would still make me cautious buying another bat from them if they let one go out the door with a visible crack in it.

Excellent service. Prompt delivery, rapid exchange of too small helmet. I would recommend this company to anyone purchasing cricket equipment for a junior cricketer.

Hi Team,

Hope your doing good.

I have purchased the stumps 2weeks ago and played our first match yesterday using these stumps.

I was shocked to see that one of the stump broke in half for a medium pace bowler which isn't acceptable at all. I am really disappointed with the quality of these stumps and what to check if there is any warranty available for these stumps.

Please find the pictures of the stumps. I can confirm these are not standard wood as I can see powder from the stumps end they broke. Also note one of the bail is broken.

Could you please check and let me know the options available.

Company #: 05655266
VAT #: 925030948

Thx
Raj

Ram have been supplying our cricket equipment for a number of years , and the quality of the kit and the service is of the highest standard. The staff are friendly, welcoming and professional

Products and customer service not an issue, however they use DX couriers - just take a look at their reviews - shocking - I’m still awaiting my products

Bought a bag that split on the seam after a couple of uses, got in touch with RAM a lady called Vicky got in touch very quickly and sorted things no issue. Great customer service

Was bought a RAM cricked bag and loved it. Unfortunately it ripped after a couple of uses. I know this isn't common as I have friends who have had similar bags for years.
I contacted customer services and Rachel organised a replacement which arrived within a few days.
Incredible service and speed!
Highly recommended.

Very helpful and easy to use webshop, with great range of products at competitive prices and efficient online order system. Speedy delivery service too, equipment arrived the next day. I'd definitely use this shop/company again.

The product description was not accurate. I contacted the company about this and had no reply! They do not seem to care at all

Good service although some items were not sent as they were not in stock , which contradicted what was stated on the website the time of ordering

Fantastic customer service. A minor issue I had was resolved without quibble. Will certainly be using Ram cricket again!

Easy to use Website
Price for cricket balls was competitive
Quick response to the order and good delivery times.

Very straightforward - well-priced, good quality items delivered quickly. Excellent service.

Only disappointment is that the personalised option is only for clubs or large orders, not for one off purchases.

Very good well advised about my item about postage arrived quickly

Excellent service. Articles sources from the website one day, confirmation same day that Articles available, dispatched for delivery the next day, and received three days after initially ordered.
Cannot ask for better service, thank you.

Easy to use website, good quality kit at a competitive price. Will use again.