Rapid Adventures Avis 

94
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I advise you to stay away from this website. At first, they will say all the right things, but later you will see that their actions do not match their words. They are giving me a hard time for sharin... Voir plus

Noté 5 sur 5 étoiles

Able to challenge ourselves always within a safe environment. Guides/instructors were great, helpful, supportive and made sure we stayed safe but also had lots of fun. It did however, seem to take qui... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

It was really nice, even with all the issues with the water you guys still manged to take us to the adventure thank you so much. Even the guides were very friendly awesome experience.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Everything was very clear from the website, we chose the rafting and canyoning day package which was excellent value. From the moment we arrived we were welcomed and our guides were the best - very... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de voyages
  2. Sports d'aventure
  3. Centre de sports d'aventure
  4. Rafting
  5. Agence d'excursions
  6. Voyagiste

Écrit par l'entreprise

We Rapid Adventures are an outdoor travel company with a diverse collection of small group and locally guided tours, we lead the way on “Great Adventures” by offering exceptional land, water and air based adventures. We pride ourselves on being one of the best active adventure travel companies in the country, but don’t just take our word for it! take a peek into our customer testimonials. What makes us different from other tour operators is we show tour highlights in a different perspective, and introduce our customers to places and experiences that others might miss. While many travel companies claim to have experts, we believe that only few, match our own specialists for genuine first-hand knowledge.


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4,3

Excellent

TrustScore 4.5 sur 5

94 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,3

Tous les avis

(94)

18 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

The rafting was a great experience for…

The rafting was a great experience for our whole family, with teens 14 and 16. 5km of river sometimes peaceful and sometimes rapid! Soaked through and smiling by the end. Felt safe throughout

27 juillet 2025
Avis spontané
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Réponse de Rapid Adventures

Dear Martin, we are so glad that you loved the experience and thank you so much for choosing Rapid Adventures :)

Noté 5 sur 5 étoiles

A really great adventure

A really great adventure! We did the combination of rafting and canyoning with two adults and two kids of 12 and 13 years old. It was both exciting and save. The guides were knowledgeable and nice. Fantastic!

26 juillet 2025
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Réponse de Rapid Adventures

Dear Tineke, we are so glad that you loved the experience and thank you so much for choosing Rapid Adventures :)

Noté 5 sur 5 étoiles

Amazing time

We had a great time. We went rafting and canyoning. We had some amazing food after everything.

17 juillet 2025
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Réponse de Rapid Adventures

Dear Jesse, we are so glad that you loved the experience and thank you so much for choosing Rapid Adventures :)

Noté 5 sur 5 étoiles

An unforgettable experience

An unforgettable experience! The water rafting and canyoning activities organized by the Kithulgala team were absolutely thrilling, peaceful, and full of adventure. Every moment felt like a once-in-a-lifetime memory — exciting, safe, and perfectly organized. Huge thanks to the team for making it so special. Highly recommended for anyone seeking both fun and serenity in nature!

12 mai 2025
Avis spontané
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Réponse de Rapid Adventures

We are so glad that you loved the experience and thank you so much for choosing Rapid Adventures :)

Noté 5 sur 5 étoiles

The rafting was the best thrilling…

The rafting was the best thrilling experience I have ever had.

11 mai 2025
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Réponse de Rapid Adventures

Dear Ishfak, we are so glad that you loved the experience and thank you so much for choosing Rapid Adventures :)

Noté 5 sur 5 étoiles

Family rafting trip on the Kelani river

Family rafting trip on the Kelani River with tour guide Mendes who was fantastic- experienced and professional. Just right for the family with grade 2/3 rapids. Beautiful way of seeing this part of SL and refreshing swim in the river- highlight of our 2 week trip.

16 avril 2025
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Réponse de Rapid Adventures

Dear Dhashi, we are so glad that you loved the experience and thank you so much for choosing Rapid Adventures :)


Noté 5 sur 5 étoiles

The instructor was really good and easy…

The instructor was really good and easy to get along with him great experience and great gear a must try

23 mars 2025
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Réponse de Rapid Adventures

Dear Shahean, we are so glad that you loved the experience and thank you so much for choosing Rapid Adventures :)

Noté 5 sur 5 étoiles

I recently had the pleasure of…

I recently had the pleasure of experiencing a series of adventure activities with Rapid Adventures, and I can confidently say it was an incredible experience! From start to finish, they provided a wide range of exciting activities that kept us on our toes and made for unforgettable memories. The staff were fantastic—professional, friendly, and really made us feel comfortable while ensuring safety was a top priority. Every activity was well-organized and offered just the right amount of challenge and fun. Whether it was outdoor thrills or adrenaline-pumping sports, Rapid Adventures delivered everything we could have hoped for. I highly recommend them to anyone looking for an action-packed adventure with a team that truly knows how to create a great time.

23 mars 2025
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Réponse de Rapid Adventures

Dear Kehan, we are so glad that you loved the experience and thank you so much for choosing Rapid Adventures :)

Noté 4 sur 5 étoiles

Great rafting/canyoning, but lacking communication

The tour itself was great, the guide was experienced and easy to understand. It was rated as a grade 2-3, which seemed correct.
Canyoning was also a great experience, we never tried this before, so quite a mentally challenging experience.
But they can improve their communication in general. For example: what can we bring (shoes, phone, clothing), duration of the rafting, and in general just be more informative about what is going to happen.
Lunch was simple but delicious.

5 février 2025
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Réponse de Rapid Adventures

Dear Anne, we are so glad that you loved the experience and thank you so much for choosing Rapid Adventures :)

Noté 5 sur 5 étoiles

The most exciting activity in Sri Lanka!!!

We started our adventure with the zipline, which went across the river and was great fun. From there we got into our rafts. Our guide was knowledgeable and gave us some brief safety instructions. He of course asked us if we would like some extra adventures like rowing back towards the rapids and dunking our heads under the falls, jumping into the river and body rafting over the rapids. I have no words to describe how lovely the entire experience was. From there we got back to the resort and started our canyoning adventure. Our guide was excellent, very patient and extremely encouraging. He ensured our safety and guided us on one of our most memorable days in Sri Lanka. Im extremely happy to have booked this activity on Rapid Adventures. I would also like to mention that we were given a room for the duration of our activity, where we could change and the non participating members of our group could relax at the resort. Booking was very easy on their website and I would love to do this activity again.

2 janvier 2025
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Réponse de Rapid Adventures

Dear Savita, we are so glad that you loved the experience and thank you so much for choosing Rapid Adventures :)

Noté 5 sur 5 étoiles

One of the best days out.

What a day out that was. We had so much fun. It’s very well organised and the staff are very professional and explained all the safety aspects very well.

27 décembre 2024
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Réponse de Rapid Adventures

Dear Clare, we are so glad that you loved the experience and thank you so much for choosing Rapid Adventures :)

Noté 5 sur 5 étoiles

Great travel guide company

Great travel guide company! They made my trip easy and enjoyable with excellent planning and unique recommendations. Highly recommend!

1 décembre 2024
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Réponse de Rapid Adventures

Dear Yashika, we are so glad that you loved the experience and thank you so much for choosing Rapid Adventures :)

Noté 5 sur 5 étoiles

Its a greatest experience I had

Its a greatest experience I had. Thank you Rapid Adventures for the wonderful adventure. Will see in the next time 🔥❤️

15 décembre 2024
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Réponse de Rapid Adventures

Dear Sachin, we are so glad that you loved the experience and thank you so much for choosing Rapid Adventures :)

Noté 5 sur 5 étoiles

Lovely crew!

The trip was more adventurous with the lovely crew! One of the best hikes ever experienced!

16 octobre 2024
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Réponse de Rapid Adventures

Dear Dulangi, we are so glad that you loved the experience and thank you so much for choosing Rapid Adventures :)

Noté 4 sur 5 étoiles

good experience

1 novembre 2024
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Réponse de Rapid Adventures

Dear Amanda, we are so glad that you loved the experience and thank you so much for choosing Rapid Adventures :)

Noté 1 sur 5 étoiles

Not customer orientated in case of dangerous weather conditions

This activity agency from Sri Lanka has unfortunately spoiled my great vacation a little. I booked a hike in Horton Plains through them and had to pay $55 in advance.

A few days before the activity, it was indicated that the weather could be very bad and that is exactly what happened; we caught a period in which it was consistently damp, very foggy and rainy. I realize that you are not entitled to good views and vistas when you book a hike. However, if life and limb, i.e. health, are at risk, that is something else.

In Europe, no mountain hike would have taken place under these weather conditions. At the Horton Plains entrance, 75% of all other cars also turned around.

I am happy to include a few impressions of what it looked like. But unfortunately it is not allowed to post links here. Be sure that the fog was really strong, the ground very sliddery and it was rainy.

Imagine if the guide or I had slipped, got lost or something else had happened to us in the weather conditions...

Rapid Adventure states in their terms and conditions that only they can cancel something. So they make themselves the decision maker and do not allow the customer any say.
Local guides in Sri Lanka can be canceled free of charge at any time.

I contacted the agency in good time to cancel the hike or find another solution. Ultimately, they didn't even have to send their guide to Horton Plain, so they saved on accommodation and labor costs, which they didn't reimburse me for. They offered me to do an activity instead. But one of them wasn't on our route plan at all, because all accommodation and other activities were booked. And the second would have taken place on the last day on the way to the airport.
Based on their own homepage offer, I asked whether we could do the safari in Udalawale or a dolphin and whale boat tour in Mirissa instead. They didn't even respond to the former. Regarding Mirissa, they said boat tours only take place between November and April. Very funny, because we easily found a provider in mid-October and even saw dolphins and whales at the same time. So it was a blatant lie from the agency. After that, the matter was over for me.

Since then, there has been practically radio silence and no willingness to compromise. They did not respond to the idea of a 50% discount or anything else.
That cost me a lot of nerves during my vacation. Always insisting on their terms and conditions, which are also illegal (in Germany), is neither customer-oriented nor friendly.

Therefore, I would like to warn anyone who might be interested in doing an activity with them. It may be that the quality is good when the activity takes place. But in a problem case, their stubbornness and purely money-oriented thinking becomes apparent. I have now been cheated out of $55, I have been confronted with lies and even my solution-oriented approach did not help.

So it is better to stay away from this weak agency.

P.S. Update after the response here on Trustpilot of the agency:
* as always they didnt comment on the Udawalawa option, which was offered on their platform. It would have been soooo easy to offer me that as it was on our way.
* they are referring to the day before where probably someone else did make the tour. But it is not just about doing and being able to make something, but especially if it is save. And when it is sliddery and figgy, it is never ever recommended to make tricky hiking tours
* The Mirissa tour provider is a well established company which more than 200 positive reviews. So not risky at all and both the boat and the crew were well equipped.
* as you can see, it was not possible to find a compromize in any way. Although the guide didnt have to come to Horton Plains and was able to leave the town one day before, Rapid Adventure didnt let me participate in regards to the saved costs. So the agency got 55$, from my side and had less expenses as the guide caused less costs.

11 octobre 2024
Avis spontané
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Réponse de Rapid Adventures

Dear Bastian,

Thank you for taking the time to share your feedback. We’re sorry that you felt your experience did not meet expectations, and we’d like to address your concerns to provide some clarity for anyone reading.

Weather Conditions and Safety: Safety is our top priority, and we constantly monitor weather conditions to ensure activities remain safe. The weather in Horton Plains can indeed be unpredictable, and we strive to make informed decisions based on local weather data. We conducted the same hike the day before your booking without any issues. Our guide was prepared to accompany you as planned, and other visitors proceeded on the hike that day, as it remained open to the public. We never received any warnings from park authorities to avoid hiking and maintain the same safety standards expected worldwide.

Our team assessed conditions that day and confirmed with local authorities that the hike was safe to proceed. While we understand the weather was far from ideal, we stand by our decision to prioritize safety in line with industry standards.

Cancellation Policy: Our terms and conditions are transparently listed on our website and available at the time of booking. In instances where the customer initiates a cancellation, our cancellation and refund policy governs the process. Given that you canceled on the same day as your booking was scheduled, you were ineligible for any refunds. This policy accounts for operational costs we incur, such as organizing guides, transport, and planning activities. As a gesture of goodwill, we provided alternative activity options, even though they were not on your specific route.

Additionally, the guide was scheduled to accompany you at Horton Plains, and their services remained available to you despite the weather conditions.

Alternative Activities and Communication: In response to your request for alternative activities, we explained that the whale-watching season in Mirissa typically runs from November to April. We prioritize reputable providers and reliability, which is why we did not recommend this tour outside the main season. However, we’re glad to hear you had a positive experience with another operator. Regarding the Udawalawe safari, we did offer alternative activities within reasonable travel distances that aligned with your plans as far as possible, based on availability and local conditions.

Refund Requests and Terms: We understand that our refund policy may feel strict; however, it is in place to ensure fairness and consistency. We respect that customers might have varying expectations regarding flexibility, and we always try to offer solutions whenever possible. While we were unable to meet your request for a 50% refund, we offered alternatives in line with our policies.

Our team genuinely values customer satisfaction, and we are committed to providing the best experiences possible. We apologize that we could not reach an agreement in this case and are disappointed that your experience was not what you had hoped. Nonetheless, we maintain transparency in all our processes, ensuring that we adhere to both safety and operational standards.

We respect your perspective and wish to reassure you that we remain committed to delivering quality experiences while adhering to the policies and safety measures that guide our operations.

We wish you well on your future travels.

Sincerely,
Rapid Adventures Team

Noté 5 sur 5 étoiles

Good combo

We made the rafting and canyoning combo and had a lot of fun. Both guides were great.

2 octobre 2024
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Réponse de Rapid Adventures

Dear A K, we are so glad that you loved the experience and thank you so much for choosing Rapid Adventures :)

Noté 4 sur 5 étoiles

Guid was really helpful and friendly

Guid was really helpful and friendly. The ride was wonderful . Great experience.
Be noted about one thing. Follow the safety measures as exactly.

7 septembre 2024
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Réponse de Rapid Adventures

Dear Chamal, we are so glad that you loved the experience and thank you so much for choosing Rapid Adventures :)

Noté 5 sur 5 étoiles

Mr. Tharidu ayiya ❤️

සුපිරිම expiring එකක් ආය water rafting නම් kithulgala තමා ❤️ Guide kenek hatiyata tharidu ayiyanm dunna expiring නම් අමතක වෙන්නෙ නැ tnx thari අයියා

26 août 2024
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Réponse de Rapid Adventures

Dear Chamod, we are so glad that you loved the experience and thank you so much for choosing Rapid Adventures :)

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