Ordered 2 kukirin G3 pro’s and arrived 2 days later brilliant service! Had air in one of the back hydraulic brakes so Fred ordered me a bleed kit to be delivered to my house and i bled the brake... Voir plus
L'entreprise a répondu
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Staff very helpful. I needed to cancel my order and without any questions got sorted immediately with stopping bike on depo and organising return. Highly recommended. Grat stock and prices. Also sorti... Voir plus
L'entreprise a répondu
Best E scooters / E-bikes service and shop in London. I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model). They fixed it within one hour o... Voir plus
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Great customer service, offers repairs also, pricey but at least they do the service. Went out of their way to help me out as well. Thanks.
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de scooters
- Magasin de réparation de vélos
- Magasin de vélos
- Atelier de réparation de trottinettes
Écrit par l'entreprise
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
Coordonnées de contact
2 Oxford Road, NW6 5SL, London, Royaume-Uni
- 020 7072 2847
- info@rapidscooter.co.uk
- rapidscooter.co.uk
4,8
Excellent
460 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to order and swift delivery
31 octobre 2025
Réponse de Rapid Scooter Master
Thanks Lynn! We're so pleased your order was quick and easy from start to finish. Enjoy your new ride!
Réponse de Rapid Scooter Master
Thank you, Carole! We're so glad our team's friendliness came through, that's exactly the experience we aim to give every customer.
Bargain priced e-bike, delivered promptly
Bargain price for the e-bike I bought. Haven’t seen that price anywhere else. It made me a bit nervous but in 3 working days the bike was delivered and it seems all good, so no worries.
29 octobre 2025
Réponse de Rapid Scooter Master
Thanks Mark! We always aim to offer great value without compromising on quality, and it's brilliant to hear the delivery was quick too. Enjoy the bike!
Good customer service
I would like to thank rapid scooter for their customer service,they replied to my email query and sorted out my problem promptly
5 novembre 2025
Avis spontané
Réponse de Rapid Scooter Master
Hi Leon, thank you for taking your time sharing your feedback. We’re sorry to hear about the delays in communication, that’s not the experience we aim to provide, and we are reviewing continuously improving our response times.
Regarding the G2 Master, the model does come with a firmer suspension setup from the factory, not something our staff have control over, as it’s designed for mixed terrain and heavier riders. However, we completely understand that suspension feel can be very personal depending on riding style and comfort preferences. We’re genuinely pleased to hear that you were able to fit suspension units that better suit your needs and have improved your riding experience.
If there is anything we can do please do reach out us by phone or email, whichever method you prefer and we'd be glad to assist further.
Kind regards,
Rapid Scooter Team
Happy customer
Ordered on a Wednesday morning and delivered on a thursday morning
G2 Master runs like a dream
29 octobre 2025
Réponse de Rapid Scooter Master
That's fantastic to hear! Getting your G2 Master to you so quickly and having it run like a dream is exactly what we hope for every customer. Thanks for taking the time to share this.
The team is very helpful and knowledgeable
The guys know the technical detail of their products
30 octobre 2025
Réponse de Rapid Scooter Master
Thank you, Emile! Our team takes real pride in knowing the products inside and out, so it means a lot that this came through for you.
Excellent service and high-quality…
Excellent service and high-quality bikes. The staff were very helpful and professional. Totally recommend!
4 novembre 2025
Avis spontané
Réponse de Rapid Scooter Master
Thank you so much, Marziyeh! We're delighted you had such a positive experience with the team and the bikes. Your recommendation means the world to us.
They are so helpful and they have very…
They are so helpful and they have very high qualified products. Perfect customer service. I’ve bought 2 bikes from this shop.
1 septembre 2025
Avis spontané
Réponse de Rapid Scooter Master
Thank you, Delaram! We're honoured to have earned your trust twice over. It's wonderful to hear the service and products have kept you coming back.
Straightforward
Shipped out missing part of my order has helped with issues concerning the scooter will possible issues and further details.Some miscommunication but this was due to upgraded order.
27 octobre 2025
Réponse de Rapid Scooter Master
Thank you for your patience while we sorted out the mix up with your order, and for letting us know how the team supported you along the way. We're always working to smooth out these kinds of hiccups, and we appreciate you sticking with us.
Phenomenal service by the company and…
Phenomenal service by the company and Fred,purchased an e-scooter at 10.30 am and Fred delivered fully built by 6.45 pm an hour and 30 mins away from the store👌Fred was super helpful and a very polite 👌👌amazing service guys
1 novembre 2025
Avis spontané
Réponse de Rapid Scooter Master
Wow, thank you Paul! We'll be sure to pass this on to Fred, that's exactly the kind of speedy, friendly service we love to deliver. Enjoy your new scooter!
Very helpful and friendliy
31 octobre 2025
Avis spontané
Réponse de Rapid Scooter Master
Thank you, Ilyas! We're glad the team could help and that it felt like a friendly experience.
There very nice and takes care of every…
There very nice and takes care of every costumer with love
28 octobre 2025
Avis spontané
Réponse de Rapid Scooter Master
Thank you so much, Shakisha! Taking care of our customers is what matters most to us, so this really means a lot.
Best in London
Always good experience with these guys, very professional and knowledgeable.
Many thanks
27 octobre 2025
Avis spontané
Réponse de Rapid Scooter Master
Thank you, Kaz! It's brilliant to know you keep having such consistently good experiences with us. We really appreciate you taking the time to say so.
Don’t ever trust this people
Don’t ever trust this people, avoid at all costs, they are liars and very dishonest all of them, once they took your money the will became your worst enemy, they have no word, and if i have read the reviews before spending my money on them I would never do, if you can’t trust peoples words then you will always loose, and will take your money your time and you will be stressed, not worthy, and i pay more expensive so I could get from a store, big mistake. Avoid because not honest people.
25 octobre 2025
Avis spontané
Réponse de Rapid Scooter Master
Hi Marcio,
Thank you for your feedback. We’re sorry the experience did not meet your expectations, but we do want to provide clarity for anyone reading.
You placed your order on 20th October for in-store collection. As explained multiple times via live chat, email, and over the phone, we require 3–5 working days to transfer the product from our warehouse and assemble it safely. This timeline applies to all customers we do not rush assembly because safety checks are essential.
Despite this, you insisted on collection sooner than the agreed timeframe. Our team including Steve from Live Chat, Fred from Customer Support, and Sanj at the store all repeated the same information clearly so there was no misunderstanding. Unfortunately, the conversation became increasingly difficult, due constant shouting and using unacceptable language and we were unable to meet your request for faster turnaround.
For that reason, we refunded your order in full and cancelled it to avoid any further frustration on your side.
We always aim to be transparent and fair. Our goal is to deliver products that are safe, checked, and correctly assembled never rushed.
We wish you the best and hope you find the right bike elsewhere.
Regards,
Rapid Scooter Master Support Team
This shop is seriously awesome!!!
This shop is seriously awesome, the second scooter I have purchased from them and they never fail to disappoint. Fast delivery and great service. Cant recommend them enough. Anyone looking to invest in a scooter this is the place to go 👍
27 septembre 2025
Réponse de Rapid Scooter Master
Thanks Robbie! Having you back for a second scooter means so much to us, and we're glad the fast delivery and service lived up to expectations again.
Great eBike retailer
Just used RSM to buy an Engwe bike, and the staff were very helpful and accommodating. I was a bit hesitant spending that amount of money at first, but the staff helped at every step, and reassured me.
17 octobre 2025
Avis spontané
Réponse de Rapid Scooter Master
Thank you, Aaron! We know spending that much on a bike can feel like a big decision, so we're glad the team could reassure you every step of the way. Enjoy the Engwe!
Best e-bike store
My first experience buying from Rapid Scooter Master was excellent. Fred at the Finchley branch, along with the online team, was very helpful and answered all my questions. Thank you! More power to you!👍
13 octobre 2025
Avis spontané
Réponse de Rapid Scooter Master
Thank you, Michael! We'll pass your thanks on to Fred and the online team. Welcome to the Rapid Scooter family, here's to many more miles!
Delivery was quick and the bike is…
Delivery was quick and the bike is great quality only issue I had was with the charger plug as it's an adapter for us/EU to UK it was very loose fitting and fiddly to get to work however a quick trip to my local home bargains sorted it with a new adapter
30 septembre 2025
Réponse de Rapid Scooter Master
Thanks for the honest feedback, Isaac! Glad the delivery and bike quality hit the mark, and sorry the adapter was a bit fiddly. We'll take that on board for future orders.
Very good customer service
Very good customer service
I brought new bike from here and they are always ready to help people
Truly recommend
4 octobre 2025
Avis spontané
Réponse de Rapid Scooter Master
Thank you, Zekrullah! We're so glad the team was there to help whenever you needed it. Really appreciate the recommendation.
I was very nervous about about spending…
I was very nervous about about spending all that money on an e scooter for my grandson I wanted it just right for him!, and the team were so so helpful they helped with every question so quickly and didn't make me feel silly. I will keep using them and recommend them to everyone
27 septembre 2025
Réponse de Rapid Scooter Master
Thank you so much, Josephine! We know choosing the right scooter for a loved one can feel like a big decision, so we're really glad the team could answer every question and put your mind at ease. Your grandson is in for a treat!
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