Real Insurance Avis 

Very helpful and informative

The process was simple, the consultation was very helpful, she answered my questions and explained everything in detailed and was easy to understand.

Our consultant Andrew was a fantastic bloke who was very courteous and informative in every aspect during our conservation. Top serviceGreat going guys.

Very good customer service
Helpful clear communication.

Emily was really friendly, clear and patience. Really pleasant experience

Great plans and your service representative helpful and kind

This company should be hanging its head in shame, I cancelled all my polices two months ago as they were so very expensive, I had been with them for more than 10 years until I discovered how much I was being ripped off by, I cancelled all the policy’s and two months later they are still taking monies from my account unauthorised, trying to get theses commissions based sales staff to listen is like extracting teeth, all they want to do is trick you into a cheaper policy !! I do not recommend this company or its conduct, I would also suggest that people look at other companies who are more honest and transparent especially with cancelling a policy. nightmare !

I was very organised with my car insurance this year and started comparing policies at the end of May, a month before my renewal date. Real Insurance was around $200 cheaper than any other insurer, so I decided to take out a policy with them.
I provided my bank details, assuming the premium would be debited on 28 June. On 2 July, I received an email advising that payment had not been received. Concerned, I called their customer service team immediately. The representative confirmed that my bank details were correct. I explained that it was a major concern that the payment hadn't been processed despite the correct details being on file, and I specifically asked if he could assure me there would be no further issues. He apologised for the error and assured me everything was sorted.
On 21 July, I received another email advising that payment still had not been received and that my policy would be cancelled on 4 August if payment was not received. At that point, I contacted Real Insurance again, but I had completely lost confidence that the issue would be resolved. I cancelled the policy myself and arranged insurance with AAMI instead.
I did everything I was supposed to do. I provided the correct bank details, followed up as soon as I was notified of a problem, and was assured it had been resolved. Despite that, the issue was never fixed.
I've now cancelled the policy and taken my business to AAMI. I'm extremely disappointed with the way this was handled and have completely lost confidence in Real Insurance.

Update: Real Insurance has since responded to this review asking me to contact them so they can investigate the matter. However, as outlined above, I had already contacted them by phone when the first payment issue occurred and again after receiving the second notice. My concern is that I was assured the issue had been resolved, yet it clearly had not.

Real insurance you should be reported to the ACCC. After reading these reviews, you should be ashamed, making a death, even more upsetting for loved ones. Shame on you. You just tried to call me but after reading so many of these negative reviews, all I can say is F#CK NO!!

Have paid Premiums for over 15 years and have just received my notice for the next year The premium has gone up by 5% from $125 per fortnight to $131.99 per fortnight. However the benefits have only increased by $1000 ..... wanted to know where my other $2000 in premium payments went and was told that it was not a savings policy. What a bloody rip off THINK TWICE BEFORE YOU SIGN

Sadly Real Life profited from our late mother's dementia – Very disappointed with this company after she paid off her funeral for 10+ years. Her payments stopped when her bank card changed and no other family members were notified. She was notified...but people with dementia don't answer emails and don't have a phone to call. 11 months later she died and they did not pay a cent after taking her money for her funeral for 10+ years. Real Life insurance ethics are disgraceful. Zero stars if possible. No care - just profited from her payments and our family were left with the funeral bill. Grief is horrible enough - they had no remorse. It was shown in their actions during this process.

The most expensive I came across but unfortunately the only one who would insure my husband for a condition he was born with, so not life threatening . We were paying over $200/month. Circumstances changed, we no longer need it, so I cancelled it 3 days after making the monthly payment. Mine (from a different company) was refunded in full. Real however "cannot issue a refund"! Understandably. I'd hate to take away 1/2 hour of the CEO's wages! 😡😡

Please think very carefully before taking out funeral insurance with Real Insurance.

Having dealt with them following my stepfather’s death, then my mum’s five months later, and now a few years later an uncle’s, I can honestly say they have made already heartbreaking times far more stressful than it needed to be.

The level of complexity, delays and overwhelm they place on grieving family members trying to finalise funeral and estate matters is unlike anything else I’ve experienced.

Please don’t add unnecessary stress to your loved ones. A far simpler and kinder option is to set aside money in a dedicated bank account specifically for your funeral.

The most expensive Insurance I have come across. They claim to help Seniors. In what way? By ripping them off? I firstly cancelled my car insurance and then my house insurance. They are a joke.
I am now insured with another company and saving alot of money per year. I DO NOT RECOMMEND this company at all.

Your ads doesnt feel Australian. No one interested

REAL INSURANCE is by far the worse Insurance company I had ever come across . They hound you like debt collectors if you miss one payment. I was harassed at work with million phone calls . I ended up cancelling all our insurances and gone through the bank now . As it goes directly through my account.

They provide simple, easy to understand insurance.

If you chose Real Insurance and accidentally miss a payment. They will harrass you with phone calls.

Tried to increase my life insurance which I have had for 7 years and because I answered yes to having diabetes and now free of it declined my increase. This is discrimination to people and also not legal. Discrimination against people with diabetes in life insurance is unlawful in Australia under the Disability Discrimination Act 1992 (DDA). Bunch of assholes