You never disappoint, Rebag!!! Your explanation regarding the condition of the bags is always on point!!! I know exactly what to expect each time I purchase from you. Your prices are ok eventhough... Voir plus
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The only issue is the customer service and the status updates that are provided (lack thereof). I think more details need to be provided on the details dropdown. No specific dates other than when item... Voir plus
L'entreprise a répondu
Good variety and decent prices. Practices in place to ensure items shipped back are delivered safely and sector is lacking. I sent something in to be appraised for sale and they refused the item, whic... Voir plus
I purchased a Louis Vuitton handle bag on “excellent” condition. When u received it I tried it right away & found that the snap closure was not a tight fit, it kept popping open. I reached out immedia... Voir plus
3,4
Moyen
386 avis
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Good communication and updates.
9 mars 2026
Very good service
19 mars 2026
Delivery occurred after my trip
Delivery occurred after my trip. The entire process was difficult. It doesn’t take that long to ship and for the insane fees, it is even more ridiculous. FedEx wouldn’t permit me to pick up the package, even after their very rude driver refused to even look on his vehicle for the other package on the day I was home and he only delivered 1 item and was argumentative when I showed him the notifications. And don’t get me started on your refund process. A total money grab to keep customer’s money as long as you can. Seriously. I won’t order from Rebag ever again. If it isn’t in the store, I will pass. Supremely disappointing.
6 avril 2026
Réponse : Rebag
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.
The purse quality was cheap and Rebag…
The purse quality was cheap and Rebag doesn’t follow their return policy , all these fees are applied even if you don’t keep the item even if your in the return timeframe . I would never order again and I have spread the word how rebags are rip off
16 février 2026
Réponse : Rebag
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.
A customer service is superb
21 avril 2026
Tried to do a trade
Tried to do a trade. Rebag decided to not take a bag in. I tried to pay with my rebag wallet and it was absolutely impossible. Going to the store and calling on customer service couldnt help. The store employees tried their best to help.
5 avril 2026
Réponse : Rebag
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.
Christina from Short Hills Nj did a…
Christina from Short Hills Nj did a great job sending me additional photos of the bag , I was very happy 🥰🥰🥰🥰🥰
2 avril 2026
Great experience!
This is my second purchase. The bag arrived sooner than promised date and it was as described. Would purchase again!!!
5 avril 2026
Takes too long to get your money sent…
Takes too long to get your money sent to your wallet, they get your bag then try to lower the price even more
1 avril 2026
Réponse : Rebag
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.
Horrible experience
Horrible experience! Bought a CHANEL bag that arrived damaged as it wasn’t packaged properly & simply thrown in a box that was not only too small but failed to offer any cushioning. When I called customer service the agent didn’t even know what CHANEL was! Requested to speak to a supervisor but this never happened. Dreadful!
4 avril 2026
Réponse : Rebag
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.
Bag is absolutely gorgeous!
Bag is absolutely gorgeous - better than expected! Quick shipping too!
4 avril 2026
The good and the bad
I have purchased four things from Rebag. Very satisfied with my purchases. First go round I think I sent two bags. It went smoothly and quickly. The next time, three bags. I feel
that this time the process was much too slow. I was not happy and don’t think I will do it again. I am though, exceedingly pleased with my purchases.
4 avril 2026
At Sunrise store amazing Nellie
At Sunrise store, Nellie was perfect, really good advice, professionnal and nice. Thank you 🙏
16 avril 2026
Bought a vintage LV Pochette and was…
Bought a vintage LV Pochette and was super excited. Went to the New York location for a Birthday trip, but once back in Michigan, the shoulder strap broke on the first wear. Paid $800 for 1 wear and now need to pay $150 to repair it. Happy birthday to me!
3 avril 2026
Réponse : Rebag
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.
Bag was in better shape than expected
I was surprised to find that the bag was in better condition than expected.
3 avril 2026
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